Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

[alleeex]

Canyon are massively dragging their feet on my full refund/return request.

Initial email requesting refund and setting out my legal position was sent on 21/12.
First reply from Canyon received on 09/01 saying “I have escalated your case to senior management for your request for a refund.”
Absolutely nothing since then.

They have until 21/01 and then I’ll be initiating the return process via Klarna instead — I dare say Canyon won’t like that as they’ll be penalised by Klarna and won’t have any control over how much money they keep for the “use” (pfft) we’ve had of the bike.

As expected, nothing from Canyon since 09/01. I've sent them another email as a final attempt to resolve it "in house", they have until the end of today and then I'll be escalating via Klarna.

Some of the worst customer service I have ever experienced, I will never buy another Canyon (a shame as I was planning on buying an Aeroad this year) and I'll be warning everyone else off them too.

 

[Ribinrobin]

Im still waiting on mine and im 4 days past the 7-10 business days they stated.

Ive also just noitced on the Canyon website the Spectral:ON is available to buy again??

Does that mean they have a solution but sorted their own stock first? That's not good if that's the case.



View attachment 153458

Only smalls available which can’t take the 900wh battery. So only available with 700wh

 

[cfvillaverde]

Im still waiting on mine and im 4 days past the 7-10 business days they stated.

Ive also just noitced on the Canyon website the Spectral:ON is available to buy again??

Does that mean they have a solution but sorted their own stock first? That's not good if that's the case.

View attachment 153458

Apparently only smaller sizes (S) are available again to purchase ...

 

[Dennyf]

I went to the canyon site and picked the small Canyon spectral on CF7 (they had a line draw through all of them) and it said it was coming soon, so I picked on all the larger sizes and it said it was going to be available 2/10-13/25. I went back to the site 15 minutes later and it said all sizes were unavailable.

 

[DeanBeanoTaylor]

Only smalls available which can’t take the 900wh battery. So only available with 700wh

Mines a 720wh S and I have the battery issue notice so surely they’ve changed something to make them sellable

 

[irie]

Mines a 720wh S and I have the battery issue notice so surely they’ve changed something to make them sellable

If there are new batteries then from a corporate point of view it would make financial sense to fit them to new unsold bikes before dealing with the retrofitting problem. Just saying.

 

[Zed.]

If there are new batteries then from a corporate point of view it would make financial sense to fit them to new unsold bikes before dealing with the retrofitting problem. Just saying.

but from an irate owner with an expensive ornament point of view.........

Rich.

 

[irie]

but from an irate owner with an expensive ornament point of view.........

Rich.

Sympathise, really do. Shit deal