Giant app

[Kiwi Dan]

Everything seems to work fine however when I finish a ride it won’t upload the ride data, any ideas out there?

 

[RobNevyn]

I have had a similar issue, I just made sure that the RideController was still turned on and kept trying again until it eventually uploaded.
On another occasion I had it fail and would not upload however after removing the battery (to put it on charge) I tried again after putting the battery back in and it worked straight away.

 

[Kiwi Dan]

I have had a similar issue, I just made sure that the RideController was still turned on and kept trying again until it eventually uploaded.
On another occasion I had it fail and would not upload however after removing the battery (to put it on charge) I tried again after putting the battery back in and it worked straight away.

I’ll give that a go, it’s done it on my last 2 rides.
Cheers
Dan

 

[Kiwi Dan]

I tried that and still not working. I think I need to reinstall the app but I’ll lose all my data.

 

[RobNevyn]

Not sure if related however yesterday I updated my Samsung S9+ which was running Android Oreo to Android Pie and I have just tried to use my RideControl app and it constantly crashes.

Edit: Confirmed the app is broken on Android Pie (9). Apparently it's an easy fix but the developers are not the quickest when it comes to updating this app.

 

[Boloclips]

Everything seems to work fine however when I finish a ride it won’t upload the ride data, any ideas out there?

Same here just finished a ride and it won’t upload but it’s been working fine up until now

 

[Pottsy]

It has always been temperamental. Only works about 50% of time with me. Samsung s8.

 

[Kiwi Dan]

I’m running an iPhone and has worked 100% until my last two rides, bloody frustrating.

It has always been temperamental. Only works about 50% of time with me. Samsung s8.[/QUOTE

Very temperamental, went for a ride this morning and it uploaded no problem, here’s hoping that when they update the app it irons out all the glitches.

 

[Lee67]

The ride control app has been removed from the app store so id imagine its been pulled because of issues( even tho mine works fine on both my bikes)...

 

[Kiwi Dan]

The ride control app has been removed from the app store so id imagine its been pulled because of issues( even tho mine works fine on both my bikes)...

Well let’s hope version 2.0 is a more reliable.

 

[RobNevyn]

I hope they pull the Android version and fix it as well.

 

[Pdoz]

Well let’s hope version 2.0 is a more reliable.

Version 2 was about 2 weeks after they originally released it,....( they pulled version 1 mid sept 2018) .

When I bought my full e pro ( may 2018) , giant was advertising a non existent app, it took them 4 months to release the first version and only a few hours for it to start causing customers problems.

Makes you question the quality of IT staff at giant?

 

[Pottsy]

The ride control app has been removed from the app store so id imagine its been pulled because of issues( even tho mine works fine on both my bikes)...

I checked today. It's still on Playstore.

 

[Carrot Cruncher]

I wrote a scathing review of their app yesterday on the Google Play Store with regards issues with it crashing when trying to record a ride. After taking a screen shot, I sent it to Giant Bikes-USA.

To my amazement I got a reply within hours apologising and confirming their app isn't compatible with the latest Android Version! Apparently they are working feverishly on it and hope to have a new version out soon.....not holding my breath!

 

[Bandicoot]

Does any1 know when app will be fixed?
Mine won’t even connect, just continues to crash when trying to connect

 

[Pottsy]

I wrote a scathing review of their app yesterday on the Google Play Store with regards issues with it crashing when trying to record a ride. After taking a screen shot, I sent it to Giant Bikes-USA.

To my amazement I got a reply within hours apologising and confirming their app isn't compatible with the latest Android Version! Apparently they are working feverishly on it and hope to have a new version out soon.....not holding my breath!

I have it running on on Android 9 but the saving ride issue has been around since the app was launched.
I think the version excuse is a red herring.

 

[The Flying Dutchman]

I tried that and still not working. I think I need to reinstall the app but I’ll lose all my data.

View attachment 11319

Off topic:

Is that Bottle Lake? Am I right?! Am I right?!

 

[Kiwi Dan]

Yes it is well spotted, straight out my front door onto the track

 

[The Flying Dutchman]

Yes it is well spotted, straight out my front door onto the track

Sweeet! that's where I first got into riding back in 2008! Rode it so much I reckon I do it blindfolded!