Tipper3316
New Member
Wondering why the app won't accept my birthdate
Giant App Issues
- Thread starter Rob Rides EMTB
- Start date
Morning folks, I fired up the app the other day and was told I needed an update. Let the update process and now my 2020 Stance won't turn on. When I press the power button all the lights flash white and then go out. After lots of turning off and on again, battery in and out, I got it to stay switched on but after a few minutes of riding the lights all come on, including the red error one, and then the bike shuts down. Giant HQ are closed for the weekend and my local dealer says they can't look at it for 2 weeks. Anyone got any good ideas what I can do to let me ride my bike?
Yikes, sorry to hear that 
There has been significant reports of people with this problem on the forum, I think the best remedy is to leave it alone for a while, see here:
www.emtbforums.com
There has been significant reports of people with this problem on the forum, I think the best remedy is to leave it alone for a while, see here:
Reign E+ 2022
It was working before. I rode it around the block.. Switching modes was working.. Right now, if I switch it on both led lines are lighting up in white and staying like that... If you press the on button a little longer, right line lights up white and the middle led on the left in blue.. Still...
www.emtbforums.com
malc101
Active member
Ask your shop for their giant contact and call that person. This totally sucks. I have a Levo and a Trance and just updated the Levo last night. The Levo gives you the option of upgrading and there are release notes telling you what will change. Hardware aside, the Soecialized team knows software development t and understands the risk of a forced update just so you can use their app.
This sounds like a failed firmware update. Have you reconnected the app and checked for update again?
I can't get the bike to turn on so can't reconnect.
I can't get the bike to turn on so can't reconnect
I'll give that a try. At present it's not going anywhere a it is.Yikes, sorry to hear that
There has been significant reports of people with this problem on the forum, I think the best remedy is to leave it alone for a while, see here:
Reign E+ 2022
It was working before. I rode it around the block.. Switching modes was working.. Right now, if I switch it on both led lines are lighting up in white and staying like that... If you press the on button a little longer, right line lights up white and the middle led on the left in blue.. Still...
It's an Android phone which was fine for all the previous updated.
malc101
Active member
The iOS app is dreadful. I’d hate to see if there is a worse version.Someone mentioned that Giant's app development was more focused on iOS, Android being the poor brother...
From comments on this forum there seems to be a non-scientific proof of that.
offroad
Active member
18 April, 2022. Updated Version 1.14.0.1.
What's New
We added Polish language, and also fixed some issues in this update.
I feel sorry for Polish Giant owners... looked what they have 'gained' ? At what point does Google throw an app off the Play store... current rating is 1.6 and heading south.
What's New
We added Polish language, and also fixed some issues in this update.
I feel sorry for Polish Giant owners... looked what they have 'gained' ? At what point does Google throw an app off the Play store... current rating is 1.6 and heading south.
malc101
Active member
malc101
Active member
This shows that nobody at Giant is watching feedback. I had this specific conversation with the CS rep in the US. Remove the map and other stuff from the app and have it do a good job of bike monitoring and motor control. Make the app usable iwithout internet.
malc101
Active member
Have you removed the battery and let the bike reset?
Yes. I left it overnight without the battery and it made no difference. Giant customer support have told me it will have to go to a dealership to have diagnostics run on it.
malc101
Active member
Sorry to hear. Hopefully they pinpoint the issue. I believe their diagnostic tool uses bluetooth, so the bike has to be powered-up to connect.
Well that's going to be fun for them. I was hoping there was a hidden USB port somewhere.
Hey just ordered the “L” version of this awesome unit ! The only difference I could see between the L and the M unit is screen size. The L has a 2.7 screen and the M has a 2.2 screen. 
Further update on the L versus the M , I was correct the only difference is the screen size between the two and battery life
Further update on the L versus the M , I was correct the only difference is the screen size between the two and battery life
Last edited:
TheLob
Member
Hey just ordered the “L” version of this awesome unit ! The only difference I could see between the L and the M unit is screen size. The L has a 2.7 screen and the M has a 2.2 screen.
Quick update. My bike is back at my local Giant dealer for investigation and they are swapping out parts to find the fault. Hopefully it will all be done under warranty but if not I was wondering where I stand. The bike was fine until the update and all I did was follow the instructions on the app.
DaveMatthews
Well-known member
In Canada the warranty is 2 years, so I'd expect full warranty on a problem like that.
Hi, that's helpful thanks. What computer mount do you use for your Trance?
UnreasonableMuppet
Well-known member
I've also got a Garmin computer. I use the mount that came in the Garmin kit. You want the Garmin mountain bike kit which comes with a 35mm clamp mount.
DaveMatthews
Well-known member
I use a Garmin Edge 530 with the included mount for my handlebar. Sits right next to the stem, reasonably protected.
malc101
Active member
Great that your LBS took care of you. However, I’m not convinced that Giant gives the shop proper troubleshooting tools. I worked in the electronics industry for a number of years and swapping stuff out till it works was considered caveman technique. Well designed firmware would help pinpoint the problem. That would detect sudden drops in power (bad discharge cable connections), a controller that went offline, etc. as far as I know the Giant troubleshooting tool is connected via Bluetooth, which means the bike must be working to troubleshoot it. A proper CANBUS tool would be able to see what’s happening., probe the controls, etc. I’ve recorded a lot of CANBUS traffic from this bike, but figured it’s not worth my time to decode the 21 message types. Giant has the keys to the messages so it would take a small effort for them to do so.
Last edited:
Heems
Member
As a positive data point, I just picked up a 2/2022 manufactured E+3 yesterday. I could use the app without connecting to the bike in the app. However, once connected, it went through / asked for 2 updates. First one was a "gateway" update. The bike was at 80% and in auto mode prior to update. After the update finished the bike turned off. I turned it back on, connected in the app and it asked for a second update. This time the RideGo controller was updated. Again the bike shutdown after the update was finished. I turned the bike back on. Have not changed any bike settings so far and it doesn't look like there were any ill side effects. Ps: I have an iPhone.
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