Tbh, I have experienced pretty much the same regarding ordering on the website but I have to say, any contact I have had with personnel at various stores/email correspondence, has always been helpful and apologetic/informative as it could be (I really think this bikes popularity and availability options due to covid has caught them out-like many other businesses).So I though I would join in with my two penneth.
Yes the decathlon website is really frustrating. I was sent an email on 29th June to say the bike was available in XL, I logged on, put it in my basket and despite it being available it won't go through to payment. It was only available for home delivery at this point so I called the Stockport store to be told that I couldn't order it in store, WHAT!!! This was when the store was open and accepting customers. I was also told that I couldn't have it delivered to store. I suspect the two French accented gents I spoke to weren't as clued up as their titles would have you believe. I will put it down to the general chaos and ever changing picture that CV19 has brought.
Back onto the website to try again, nope orders for the day were full. Realising that others would also have issues I tried again a short time later. This time it was available and more to the point I could have it delivered to store. The funds were paid and I waited for the order to be confirmed being told this could take up to 24hrs. How mad is that? This sort of thing happened in the early days of e-commerce and it just shows how antiquated the system must be.
So 30th June the order is confirmed with an expected delivery date of 14th July. I will give them then this one of the grounds of reduced workplace staff and the high demand. Currently it is shown as "Prepared" on my account page and "In Preparation" on the tracking page. It has been like this since 4th July. The next step is "Shipped".
So here is my first question. I would be interested to know of the time scales in between the stages that others have experienced.
And in keeping with the CV19 daily briefings a not so sneaky second one, just how comfortable or not is the saddle. Have you swapped it out to something suitable for hours of riding?
I have been waiting same time as you and am seeing the same "ordered/prepared" information on the current account status.
My missus and Son were also involved and logging into their accounts in the early days to try to order but that didn't work either-ironically, the website then offered an alert service and when that alert came through (midday and out of the blue as I had been checking stock for most of the day anyway), the transaction and delivery choice went through straight away (although with PayPal I had to wait for that authorisation thing).
Saddle wise, as I am still awaiting the bike, I can only say I'm gonna put my old one off my other bike on it as every review/feedback has this as a weakpoint/pain in the arse (literally), small issue considering I'm saving over a grand between this and the next bike choice I suppose.
Stay patient, and we should spare a thought for those poor buggers that are just beginning this journey-I don't envy them ??.