What I would have done is to immediately photograph everything in the package, pack it up, and return it for a refund as per Wiggle's "Return Policy".
Brand new zeb ultimate 2023 missing laser etched sag measurements
- Thread starter Pazman
- Start date
I given how big Canada is, it surprises me that mail order isn’t the default.
Squamish, North Vancouver, Sunshine Coast, Whistler, Sun Peaks, Kickinghorse…BC is up there for sure
Aka it's cheaper for us to manufacture them and we make more profit.
Lessons learnt, always check the integrity of the packaging, if damaged then sign for your package as damaged, take photographs, check the contents of the package, if parts are missing then that is the time to inform the seller, simply fitting your forks and then complaining achieves nothing and negates the seller from any responsibility unless the goods are faulty.
- Thread starter
- #35
Wiggle offered a refund or £25 gift voucher , as the forks were fitted and running great I’ve just accepted the 25
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Ta-Daa!
I don’t think any supplier wants bad-press and they will make any reasonable effort to make the customer happy. The advantage of the internet has an influence …it can help the customer and suppliers.
I’m about to set the sag on a new knolly with Fox suspension. No markings.
170mm x 30% = 51mm. I’ll put a small piece of painters tape at 51mm and start the sag process. Wish me luck
.
Decent price. I was considering the Zeb Ultimate to fit my Trek Rail. $1700 CND. Special order to fit the wider frame of a Trek otherwise there’s a small step at the fork/frame (would drive me crazy).
In the end I upgraded to the Lyric fork. It weighed less and cost less.
There seems to be some confusion in this thread - the OP complained about a number of things including an open box, a missing fender and accessories but he was mainly disappointed about the sag markings. The OP probably understands by now that sag markings are no longer applied and accepts that however, hardly anyone has commented on the missing parts which the OP quite rightly can complain about!
If the forks came in their own original box it's likely Wiggle opened it to pack the extra items in the box to save on packaging but didn't do it well, hence it burst open and parts were lost - that's probably why Wiggle gave the OP £25 (and I presume a replacement fender?).
As most posts have said, the Zebs were fitted so there is no course of complaint unless they are faulty.
On another note, retailers do buy OEM parts from the manufacturers and package them up for sale in plain boxes. It doesn't mean that they are returns or sub-standard, they are still genuine, warrantied parts, but it allows them to be sold at a discount (it's amazing how much extra a nicely printed manufacturers box costs!).
If the forks came in their own original box it's likely Wiggle opened it to pack the extra items in the box to save on packaging but didn't do it well, hence it burst open and parts were lost - that's probably why Wiggle gave the OP £25 (and I presume a replacement fender?).
As most posts have said, the Zebs were fitted so there is no course of complaint unless they are faulty.
On another note, retailers do buy OEM parts from the manufacturers and package them up for sale in plain boxes. It doesn't mean that they are returns or sub-standard, they are still genuine, warrantied parts, but it allows them to be sold at a discount (it's amazing how much extra a nicely printed manufacturers box costs!).
I think the OP will be fine.
It’s amazing what a manufacturer will do to keep us ,the customer, happy. A strongly worded letter or a carefully placed text can trigger satisfaction for a consumer when things don’t seem right. I’m sure those returns, errors, losses etc are probably factored into the price of a product.
Another thing that’s factored into the cost is packaging.
I don’t know why I’m keeping some of these boxes …but some of them are too nice to throw out and recycle. I fill them with bike stuff. But in the past several years I’m more aware of the effort and cost put into packaging.
The box on the left has the exact same product in it as the box on the right. A Shimano XT Cassette. But the box on the right is filled with literature and fancy packaging. I wonder who pays for that?
The AXS GX box is just overkill IMO. The Spanks hub box is about right. The Maxxis 2.6 Assigia tire can be found in a huge bin on the floor of a retailer now…without the printed cardboard display.
Ditto, the AXS box I've got too and merit for the same reason but it is overkill and not cheap.
Shimano in particular have started using eco packaging in a big way, getting rid of a lot of plastic.
Magura use plastic blister packs for their small components (brake pads, levers and caliper mounts) but have started using just cardboard.
I'm sure consumers (we) are paying a bit more for it.
Shimano in particular have started using eco packaging in a big way, getting rid of a lot of plastic.
Magura use plastic blister packs for their small components (brake pads, levers and caliper mounts) but have started using just cardboard.
I'm sure consumers (we) are paying a bit more for it.
- Thread starter
- #42
How you getting on with Axs Eagle?I think the OP will be fine.
It’s amazing what a manufacturer will do to keep us ,the customer, happy. A strongly worded letter or a carefully placed text can trigger satisfaction for a consumer when things don’t seem right. I’m sure those returns, errors, losses etc are probably factored into the price of a product.
Another thing that’s factored into the cost is packaging.
View attachment 122443
I don’t know why I’m keeping some of these boxes …but some of them are too nice to throw out and recycle. I fill them with bike stuff. But in the past several years I’m more aware of the effort and cost put into packaging.
The box on the left has the exact same product in it as the box on the right. A Shimano XT Cassette. But the box on the right is filled with literature and fancy packaging. I wonder who pays for that?
The AXS GX box is just overkill IMO. The Spanks hub box is about right. The Maxxis 2.6 Assigia tire can be found in a huge bin on the floor of a retailer now…without the printed cardboard display.
I just brought and fitted mine yesterday, absolutely love it .
At end of some long rides I struggled to even shift gears due to thumb joint pain .
Looking at the axs dropper now 🫣
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It's really good, didn't take long to set up but I have changed the trigger for the different version they sell as an accessory - it's more like a normal setup.
After almost 2 years… really good. It’s weird riding my other bike that doesn’t have the AXS GX.
Like I’ve always said though; “It’s too fast, too quiet, too smooth”. But at least it’s easy to setup.
I’ve used a “hacked” system from the beginning. AXS GX with the Shimano XT cassette and HG chain. So far, so good.
I’m on my third cassette, second chain ring, fifth HG chain. But the same AXS GX derailer. The hack video is available on YouTube or the interweb.
- Thread starter
- #45
So simple to setup I didn't even need to fine tuning ,it just works perfect .
Whats that other controller called ?
- Thread starter
- #46
Lol it is so much faster ,you don't know-how much lag there was in the cables until you go fly by wire .After almost 2 years… really good. It’s weird riding my other bike that doesn’t have the AXS GX.
Like I’ve always said though; “It’s too fast, too quiet, too smooth”. But at least it’s easy to setup.
I’ve used a “hacked” system from the beginning. AXS GX with the Shimano XT cassette and HG chain. So far, so good.
I’m on my third cassette, second chain ring, fifth HG chain. But the same AXS GX derailer. The hack video is available on YouTube or the interweb.
SRAM EC AXS Right Hand Rocker | Tredz Bikes
Save 20% - SRAM EC AXS Right Hand Rocker £15.99 or available with 0% APR finance on baskets over £99. All Spares are delivered free to the UK mainland*, 365 day returns & Price Match. Buy Now.
www.tredz.co.uk
I also installed the AXS Reverb dropper. What a stupid expensive luxury that is. Eliminates more cabling but adds a bit of weight. But man…it’s “heaven”. I asked the LBS to bring one in for me during the Covid era so it took 7 months. The LBS gave me a huge discount when it finally arrived …probably for my patience.
- Thread starter
- #49
Cheers pal ,I'll have one of them ha .SRAM EC AXS Right Hand Rocker | Tredz Bikes
Save 20% - SRAM EC AXS Right Hand Rocker £15.99 or available with 0% APR finance on baskets over £99. All Spares are delivered free to the UK mainland*, 365 day returns & Price Match. Buy Now.
- Thread starter
- #50
Lol , I'm after a 31.6 170mm but cannot find one for love or money .
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