Amflow Customer Support team 's here！PLEASE feel free to leave your comment

[Amflow_Support]

An update from Amflow for my battery fastening issue.

They are supplying a new battery, I’ve asked the shop via email what sort of time scale, as they were closed by the time I received the good news I’m hoping they will give an indication of time tomorrow.

Well done mtbmonster and Amflow

Much appreciated

Thank you for your update! If you have any further questions or need additional assistance, please do not hesitate to reach out to us. We are here to help and support you in any way we can.

 

[Dandare]

A update from battery not charging bikes been tested and needs new battery hopefully won’t be long thanks mtb monster and Amflow

 

[Amflow_Support]

A update from battery not charging bikes been tested and needs new battery hopefully won’t be long thanks mtb monster and Amflow

Thank you for your update! If you have any suggestions for the service by the mtb monster, please feel free to let us know. Hope that the issue can be resolved soon

 

[iXi]

@Amflow_Support - I finished my last ride (1.12.24) with 44% battery reserve, since then the bike has been in a heated room in switched off condition (no SIM card, no theft detection active) Today, 12 days later, the battery indicator shows only 39%. Is such a heavy discharge when the bike is switched off normal?

Today I went for a ride. Had 71% left. Turned the bike off for 4hrs and then went for another ride and it was at 69%.

I was like wtf. Odd thing is I switched off the bike an hour ago and noticed my phone still had an active connection to the bike even though it was off. Should the bike still have an active Bluetooth connection to my phone even though it's switched off?

 

[Mad_Angler1]

Today I went for a ride. Had 71% left. Turned the bike off for 4hrs and then went for another ride and it was at 69%.

I was like wtf. Odd thing is I switched off the bike an hour ago and noticed my phone still had an active connection to the bike even though it was off. Should the bike still have an active Bluetooth connection to my phone even though it's switched off?

Sounds like it's not closing down the connection even on power off if it's in progress.

It may be a bug though. I would do some specific tests to confirm it's the case.

 

[iXi]

Sounds like it's not closing down the connection even on power off if it's in progress.

It may be a bug though. I would do some specific tests to confirm it's the case.

So it's been nearly 12hrs since my last ride. I just opened bluetooth and clicked on avinox and it connected? Bike isn't on charge it's just sitting in the garage.

 

[Amflow_Support]

Today I went for a ride. Had 71% left. Turned the bike off for 4hrs and then went for another ride and it was at 69%.

I was like wtf. Odd thing is I switched off the bike an hour ago and noticed my phone still had an active connection to the bike even though it was off. Should the bike still have an active Bluetooth connection to my phone even though it's switched off?

Hi, @iXi ! When the control display is off, the Bluetooth module remains active in low-power mode. This allows the bike to maintain a connection with your phone, enabling you to start the vehicle through the app if needed. The power consumption of the Bluetooth module in this state is minimal and should have a negligible impact on the overall battery level.

 

[Mad_Angler1]

Hi, @iXi ! When the control display is off, the Bluetooth module remains active in low-power mode. This allows the bike to maintain a connection with your phone, enabling you to start the vehicle through the app if needed. The power consumption of the Bluetooth module in this state is minimal and should have a negligible impact on the overall battery level.

This seems a little extreme, while I could see it being reasonable to keep the connection alive for 15 or 30 minutes after power down to speed up reconnection while on a ride after a stop a permanent active link is going to cause concern on a number of levels.

First of all it's going to cause increased battery drain on people's devices even if the impact on the bike is minimal. Secondly having a connection could also lead to increased theft of the bike.

Going even further Theives are known to track smart devices left in cars via Bluetooth and this same method could be used to locate bikes in storage.


There really is no good reason to keep a data connection via Bluetooth active after a sustained period of inactivity.


This should be revised.

 

[greenbirdblacklion594]

This seems a little extreme, while I could see it being reasonable to keep the connection alive for 15 or 30 minutes after power down to speed up reconnection while on a ride after a stop a permanent active link is going to cause concern on a number of levels.

First of all it's going to cause increased battery drain on people's devices even if the impact on the bike is minimal. Secondly having a connection could also lead to increased theft of the bike.

Going even further Theives are known to track smart devices left in cars via Bluetooth and this same method could be used to locate bikes in storage.


There really is no good reason to keep a data connection via Bluetooth active after a sustained period of inactivity.


This should be revised.

I have to also agree with this.

 

[Zimmerframe]

This seems a little extreme, while I could see it being reasonable to keep the connection alive for 15 or 30 minutes after power down to speed up reconnection while on a ride after a stop a permanent active link is going to cause concern on a number of levels.

First of all it's going to cause increased battery drain on people's devices even if the impact on the bike is minimal. Secondly having a connection could also lead to increased theft of the bike.

Going even further Theives are known to track smart devices left in cars via Bluetooth and this same method could be used to locate bikes in storage.


There really is no good reason to keep a data connection via Bluetooth active after a sustained period of inactivity.


This should be revised.

Oh please .. STOP ! This is getting so painfully boring !

You obviously have some great technical knowledge to share, but can we stop the endless dji/chinese bashing - or anyone else for that matter - it's a bike forum. yes, all bikes have concerns and issues - but a degree of rationality (possibly passion/stupidity - adjust as necessary) has to be employed or no one would have bought a single emtb !

So bluetooth stays active - that's kinda normal these days .. we accept it. My watch will go for at least 2 months without a charge and re-connect to my phone constantly - battery drain isn't an issue these days.

You might not have noticed, but your phone (or most peoples) has an active bluetooth connection, headphones, the list goes on - it's just normal !

Great, I can sit on my arse and connect to my bike to check data anytime I like. I'm fine with that ! If someone wants to follow my 10-20m bluetooth connection to follow me home, fine - they can freekin see me visually whilst they do that.

They're more likely to do that than drive around the neighbourhood looking for active bluetooth connections for bikes to steal before planning their Point Break theft - how slow are they going to drive - or are they going to use DJI drones to fly around searching for active connections ? Really - to steal bikes ? When there must be 1000 far easier ways !

OK, give the option to disconnect via a menu - agreed ! But lets try and keep the endless conspiracy theory to a minimum, It's been said .. said again, repeated .. repeated some more .. FFS ! People can read, they can make their own choices and opinions. Pleaaaaaaaaaaaaaaaaaaaaase .. with hugs and huge kisses - stop saying the same boring crap again and again - BEEN SAID .. DONE ! SIMPLE ! Say some cool sh1t instead - I have every faith you have lots of cool sh1t stuff to say instead !

For reference, there is already a conspiracy theories thread - so please post there - people accept it there and we find it amusing. Or make something up - that's cool too.

 

[Tooks]

Oh please .. STOP ! This is getting so painfully boring !

You obviously have some great technical knowledge to share, but can we stop the endless dji/chinese bashing - or anyone else for that matter - it's a bike forum. yes, all bikes have concerns and issues - but a degree of rationality (possibly passion/stupidity - adjust as necessary) has to be employed or no one would have bought a single emtb !

So bluetooth stays active - that's kinda normal these days .. we accept it. My watch will go for at least 2 months without a charge and re-connect to my phone constantly - battery drain isn't an issue these days.

You might not have noticed, but your phone (or most peoples) has an active bluetooth connection, headphones, the list goes on - it's just normal !

Great, I can sit on my arse and connect to my bike to check data anytime I like. I'm fine with that ! If someone wants to follow my 10-20m bluetooth connection to follow me home, fine - they can freekin see me visually whilst they do that.

They're more likely to do that than drive around the neighbourhood looking for active bluetooth connections for bikes to steal before planning their Point Break theft - how slow are they going to drive - or are they going to use DJI drones to fly around searching for active connections ? Really - to steal bikes ? When there must be 1000 far easier ways !

OK, give the option to disconnect via a menu - agreed ! But lets try and keep the endless conspiracy theory to a minimum, It's been said .. said again, repeated .. repeated some more .. FFS ! People can read, they can make their own choices and opinions. Pleaaaaaaaaaaaaaaaaaaaaase .. with hugs and huge kisses - stop saying the same boring crap again and again - BEEN SAID .. DONE ! SIMPLE ! Say some cool sh1t instead - I have every faith you have lots of cool sh1t stuff to say instead !

For reference, there is already a conspiracy theories thread - so please post there - people accept it there and we find it amusing. Or make something up - that's cool too.

Come on Zim, bring it in fella!

Come on. There you go, big hugs!

PS I’m with ya buddy!

 

[nrgbod]

I thought the bike used the bluetooth to notify of unauthorised movement/ alarm conditions if within range when no sim card is fitted. I might have remembered that incorrectly so might have to test it next time we stop at the pub on way back from a ride.
It is definitely used for bluetooth unlocking the same as my Tesla does and I wouldn't want to lose that feature in order to save a few mAh a week.

 

[johnnystorm]

My heart rate monitor, cadence sensor, and damsung smart tags are "always on" Bluetooth and last months on a button cell.

If I was in the market for nicking a bike I'd just hang out in the car park at a trail centre and use the Mk1. Eyeball tech to spot rock shox or fox stickers, etc.

 

[Mad_Angler1]

Oh please .. STOP ! This is getting so painfully boring !

You obviously have some great technical knowledge to share, but can we stop the endless dji/chinese bashing - or anyone else for that matter - it's a bike forum. yes, all bikes have concerns and issues - but a degree of rationality (possibly passion/stupidity - adjust as necessary) has to be employed or no one would have bought a single emtb !

So bluetooth stays active - that's kinda normal these days .. we accept it. My watch will go for at least 2 months without a charge and re-connect to my phone constantly - battery drain isn't an issue these days.

You might not have noticed, but your phone (or most peoples) has an active bluetooth connection, headphones, the list goes on - it's just normal !

Great, I can sit on my arse and connect to my bike to check data anytime I like. I'm fine with that ! If someone wants to follow my 10-20m bluetooth connection to follow me home, fine - they can freekin see me visually whilst they do that.

They're more likely to do that than drive around the neighbourhood looking for active bluetooth connections for bikes to steal before planning their Point Break theft - how slow are they going to drive - or are they going to use DJI drones to fly around searching for active connections ? Really - to steal bikes ? When there must be 1000 far easier ways !

OK, give the option to disconnect via a menu - agreed ! But lets try and keep the endless conspiracy theory to a minimum, It's been said .. said again, repeated .. repeated some more .. FFS ! People can read, they can make their own choices and opinions. Pleaaaaaaaaaaaaaaaaaaaaase .. with hugs and huge kisses - stop saying the same boring crap again and again - BEEN SAID .. DONE ! SIMPLE ! Say some cool sh1t instead - I have every faith you have lots of cool sh1t stuff to say instead !

For reference, there is already a conspiracy theories thread - so please post there - people accept it there and we find it amusing. Or make something up - that's cool too.

I'm sorry but no where have I mentioned anything to do with china here. My comments on the bike being tracked and tolen is based on fact as what happens as I lost 4K worth of cameras and gear last year due to a MacBook Pro constantly pinging Bluetooth while I was in Italy. While at your home these things are generally not an issue but sniffing cars, vans and storage lockups for connected devices is a very real thing and happens all the time.

You would be astonished how easy it is with just a phone and an app.

Many people travel and take their gear and this will is something that could catch people out.

As I stated there is no good reason for the bike to remain connected to Bluetooth when powered down for most people. Connected for th sake of connected is bad on anything.

As it's got a fixed battery you can't remove it to power it down so at the very least it needs to be an option and turned off by default.

I'm sorry as for anything else your reading what you want to read and nothing else iv said and I'm posting this from the experience of having it happen, spending hours in a italian police station and finding out what happened and having to carry the bill for it.

I keep my bike in a remote storage and this would be a deal breaker for me so my comments was to amflow to consider changing this with reasoning. Not anything else.

 

[greenbirdblacklion594]

Hi @Amflow_Support.

I have an issue with my bike (a week old) in that it won't turn on and is displaying both a motor and a battery error, see attached. I have contacted a local Amflow dealer (not where I purchased the bike originally) and they have said they would take a look at the issue for me but would need to charge me labour.

Can I please check is this correct? As another bike shop told me any Amflow dealers should not be charging labour on warranty issues. I'd like to take the bike to the more local bike shop rather than taking this back to where I purchased this (simply due to distance and convenience) but of course I do not want to pay labour if I can avoid it.

What is Amflow's stance on this please?

Thanks.

 

[Weeksy]

It's not uncommon if you didn't buy it from a particular dealer that they charge warranty costs, it's usually a nominal fee (£30 at my LBS) which covers a bit of time for them, they then put it through warranty. This is Orbea not Amflow though, but as i say, it's not uncommon.

 

[Amflow_Support]

Hi @Amflow_Support.

I have an issue with my bike (a week old) in that it won't turn on and is displaying both a motor and a battery error, see attached. I have contacted a local Amflow dealer (not where I purchased the bike originally) and they have said they would take a look at the issue for me but would need to charge me labour.

Can I please check is this correct? As another bike shop told me any Amflow dealers should not be charging labour on warranty issues. I'd like to take the bike to the more local bike shop rather than taking this back to where I purchased this (simply due to distance and convenience) but of course I do not want to pay labour if I can avoid it.

What is Amflow's stance on this please?

Thanks.

View attachment 152292

We recommend that you go to the authorized shop to deal with this issue, for your concern about the cost of labour, we still recommend that you go to the authorized shop where you originally purchased the bike, if you choose other authorized shops, then the authorized shop is likely to charge the cost of labour, even if it is the maintenance of the warranty, it is recommended that you communicate in advance with the shop to negotiate, thank you for your understanding.

 

[iXi]

What is the dropper diameter?

 

[Amflow_Support]

What is the dropper diameter?

Hi ixi, the dropper diameter is 31.6mm

 

[carlito bandito]

dear amflow support team,

in an earlier post it was mentioned that you use the wheel diameter and the speed sensor for the distance calculation...
Unfortunately, this is very inaccurate in real life... on a distance of 46km there was a deviation of 4km compared to the GPS measurement and map measurement.

It is understandable that different measuring systems produce different results, but the differences should not be so great. Please check your SW in this regard.

Furthermore, it would be desirable if you would give us the possibility to configure the wheel circumference in mm, as is normal with standard speedometers or speed sensors and sports watches.

Thank you in advance for your efforts

BR Carlito

PS: if you update your app, please don't just write: known bug fixed but please tell us what has been fixed ;-)