Amflow Customer Support team 's here！PLEASE feel free to leave your comment

[Amflow_Support]

@Amflow_Support thanks for your advice on SIM Card this is now sorted and working as expected.

Onto the next issue, how do I get the GPX file (ride data) from the avinox app if this has not been auto uploaded to Strava. I have un-bound and re-bound Strava account but there is no way I can find to get the ride data from the bike to Strava. If we were able to manually download the GPX file then I could do it manually? Can you help?

Dear Gigs, regarding the issue you encountered, please try the following steps and see if it can work.

1.In the Avinox APP's Cloud, enable the Bike Connectivity (SIM) and Ride Data Backup & Sync features;
2.Reinstall the Avinox APP;
3.Unpair the account from the bike, then re-pair them;
4.After re-pairing the Avinox APP with the bike, bind Strava in the Avinox APP.

If the issue still isn't resolved, contact our customer support at [email protected]. Let us know which forum link you are coming from so we can further assist you, thank you for your cooperation!

 

[Amflow_Support]

can anyone share the prices in Europe? thank you.

Thank you for your interest in Amflow, jtran69! Please kindly refer to the attached picture for the prices.

 

[Gigs]

Dear Gigs, regarding the issue you encountered, please try the following steps and see if it can work.

1.In the Avinox APP's Cloud, enable the Bike Connectivity (SIM) and Ride Data Backup & Sync features;
2.Reinstall the Avinox APP;
3.Unpair the account from the bike, then re-pair them;
4.After re-pairing the Avinox APP with the bike, bind Strava in the Avinox APP.

If the issue still isn't resolved, contact our customer support at [email protected]. Let us know which forum link you are coming from so we can further assist you, thank you for your cooperation!

Thanks but this did not work.

 

[Amflow_Support]

Thanks but this did not work.

Thank you for your feedback. We're sorry to hear that the solution did not work for you.

In the Avinox App, after linking with Strava, the Cycling Data Synchronization Logic is as follows:

Cycling Data Synchronization Logic

Automatic Sync:

Condition: The bike is equipped with a 4G SIM card and the data cloud upload feature is enabled.
Process: The cycling data generated by the bike will automatically sync to the server's cloud.
Result: If the Avinox App is already linked with the Strava App, the cloud will automatically sync the data to the Strava App.
Manual Sync:

Condition: The data cloud upload feature is not enabled.
Process: The cycling data needs to be manually downloaded in the Avinox App.
Result: After the data is downloaded, it will automatically sync to the server's cloud. If the Avinox App is already linked with the Strava App, the cloud will automatically sync the data to the Strava App.

Regarding your situation, please record a screen recording of your specific operations and the issue, and send it along with the version of the app you have downloaded to [email protected]. We will further investigate the issue for you.

Thank you for your cooperation.