Amflow Customer Support team is here！PLEASE feel free to leave your comment

[Amflow_Support]

Quick question.

How many Chain links do I need for the SRAM Transmission? I read that the AXS Tool from SRAM might be wrong
Bike XL
36T Chainring
Setup Key A or B?

Thank you

Amflow PL standard equipment:
1. 120 links.
2. 34T Chainring. (Amflow PL is compatible with 32/34/36T chainrings and features a BCD104 mounting interface.)
3. position A

 

[Amflow_Support]

Bonjour je suis français, nous sommes 3 amis et nous adorons l’Amflow mais nous avons absolument besoin d’un prolongateur d’autonomie pour notre voyage

merci de votre intérêt pour Amflow, concernant le prolongateur de portée, restez à l'écoute des futures mises à jour.

 

[Amflow_Support]

Hello,

Can i ride without a phone in the pocket, once the bike has been activated for the first time ? (i don't own any smartphone. I'm using the family smartphone for 1st activation of the bike)
ie : Is wearing a smartphone mandatory while riding (on the amflow) ?

And another question :
- I'm trying to launch the Avinox app, for the 1st time.
BUT the app deny any format of the phone number (in France - number 0x xx xx xx xx).
I tried :
- +33 + phone number (with and without the '0' - without space)
- +033 + phone number (with and without the '0' - without space)
- +0033 + phone number (with and without the '0' - without space)
None worked !

Thank you.

1. Amflow PL can be ridden without a phone after activate the bike.
2. We recommend that you use an email address to register an Avinox account.

 

[TonTonUB]

1. Amflow PL can be ridden without a phone after activate the bike.
2. We recommend that you use an email address to register an Avinox account.

thank you for the reply !

 

[Scott M]

Hi Amflow team,

I have just ordered my Amflow - base model - what exactly does the sim card enable? And I'm guessing that a phone plan is required to maintain it?

Cheers,
Scott

 

[Rockhopper70]

Is it possible to install an angle headset? Does anyone know the headset dimensions?

https://cdn.shopify.com/s/files/1/0821/8073/5321/files/GUIDE_2024.pdf?v=1712927888

this might assist.

 

[Amflow_Support]

Hi Amflow team,

I have just ordered my Amflow - base model - what exactly does the sim card enable? And I'm guessing that a phone plan is required to maintain it?

Cheers,
Scott

Hi Scott,
1.With a SIM card installed, you can activate the bike networking service and riding data backup and synchronization by selecting "Data to Cloud" in the Avinox App.

2.the control display of Amflow PL Carbon can be directly used with a Nano SIM card from a smartphone.（Don't use IoT cards,traffic cards, and directional cards）

 

[Scott M]

Hi Scott,
1.With a SIM card installed, you can activate the bike networking service and riding data backup and synchronization by selecting "Data to Cloud" in the Avinox App.
View attachment 157543
2.the control display of Amflow PL Carbon can be directly used with a Nano SIM card from a smartphone.（Don't use IoT cards,traffic cards, and directional cards）

Thanks for the speedy response
Can I still access the security features with using a sim card?

Cheers,
Scott

 

[jam56]

Hello! What models of smart watches with a heart rate monitor can be connected to amflow?

 

[Amflow_Support]

Thanks for the speedy response
Can I still access the security features with using a sim card?

Cheers,
Scott

Your welcome
Regarding the security features, may I know if you refer to bike protection? If so, please rest assured that using a SIM card will not affect the associated theft protection features. Once the SIM card is installed, you can activate the theft detection function, along with the following bike networking service features:

1. Use the 4G network to connect with the Avinox App, allowing you to remotely check the bike's status and adjust device settings 2. Remotely track the bike's real-time location; 3. Monitor the movement path if the bike is stolen.

 

[Amflow_Support]

Hello! What models of smart watches with a heart rate monitor can be connected to amflow?

Hello! Thank you for your inquiry.

We're regret to inform you that, currently, Amflow may not have compatible smart watch models. Some watches may affect the Bluetooth connectivity with the bike or the controllers.
However, we will definitely pass along your request to our team for future consideration.
Thank you for your understanding

 

[Scott M]

Your welcome
Regarding the security features, may I know if you refer to bike protection? If so, please rest assured that using a SIM card will not affect the associated theft protection features. Once the SIM card is installed, you can activate the theft detection function, along with the following bike networking service features:

1. Use the 4G network to connect with the Avinox App, allowing you to remotely check the bike's status and adjust device settings 2. Remotely track the bike's real-time location; 3. Monitor the movement path if the bike is stolen.

Afternoon Amflow team,
I was specifically referring to the bike alarm feature. If I don't use a sim card the bike can still be ridden as per normal?

Cheers,
Scott

 

[Amflow_Support]

Afternoon Amflow team,
I was specifically referring to the bike alarm feature. If I don't use a sim card the bike can still be ridden as per normal?

Cheers,
Scott

Thank you for your explanation! Without a SIM card, you can still ride your bike as normal. The alarm feature will activate if it detects that the bike is stolen, causing the alarm to ring. However, with a SIM card, you can remotely monitor the bike through the app.

 

[Pascal Le Grizzli]

Nous sommes ravis de rejoindre cette formidable communauté ! Nous sommes l'équipe du support client d'Amflow, dédiée à vous fournir une assistance de qualité et des solutions innovantes pour les VTTAE. Notre mission est de vous garantir la meilleure expérience possible avec nos produits et de vous accompagner dans tous vos défis techniques.

Bonjour et merci,
Je suis en France. Je viens d'installer la
Carte SIM de l'opérateur « Gratuite »
J'ai testé d'abord cette carte SIM dans mon téléphone et la 4G fonctionne. J'ai désactivé le code PIN.
Je l'ai mis dans le vtt amflow. J'ai activé la SIM dans l'application AVINOX
J'ai bien le signal GNSS mais aucun signal 4G.
Dans les paramètres APN dans l'application j'ai laissé « automatique »
Comment avoir la 4G ?

 

[Amflow_Support]

Bonjour et merci,
Je suis en France. Je viens d'installer la
Carte SIM de l'opérateur « Gratuite »
J'ai testé d'abord cette carte SIM dans mon téléphone et la 4G fonctionne. J'ai désactivé le code PIN.
Je l'ai mis dans le vtt amflow. J'ai activé la SIM dans l'application AVINOX
J'ai bien le signal GNSS mais aucun signal 4G.
Dans les paramètres APN dans l'application j'ai laissé « automatique »
Comment avoir la 4G ?

Bonjour, nous avons remarqué que vous avez consulté notre centre de service après-vente via le chat en direct. Si vous avez d'autres questions concernant votre interaction avec notre expert en cyclisme, n'hésitez pas à nous contacter !

 

[AlbertCZ]

My story:
Amflow Carbon Pro, size XL. After 600 km only I have a broken spoke on the rear wheel, drive side. Normal riding, no extremes. Suddenly bang, the spoke is gone and the nipple with rest of the spoke rattles in the rim.. The same problem has already been described in discussions by many others..
Easy fix? Sure, if the correct spoke is available. And that's an absolutely critical problem. Used Sapim E-Light spokes are OEM and can't be bought anywhere in the world. You need straightpull spoke with 2,3mm head and 2,0mm thread, 300mm lenght. Apart from the mentioned Sapim E-light, no such spoke exists from other spokes brands. It follows that Amflow has a clear obligation to have spokes available as a spare part. The reality is unfortunately different, Amflow has nothing and thus makes it impossible for many bike owners to use it, due to cracked spokes in the rear wheel.. is this normal and acceptable? DEFINITELY NOT!
Or has the situation changed and Amflow already has replacement spokes in stock to replace them for affected customers? What is it, Amflow_Support ?
I think this is a really crazy story and it is imperative that Amflow support come clean on this...

 

[DanMcDan]

My story:
Amflow Carbon Pro, size XL. After 600 km only I have a broken spoke on the rear wheel, drive side. Normal riding, no extremes. Suddenly bang, the spoke is gone and the nipple with rest of the spoke rattles in the rim.. The same problem has already been described in discussions by many others..
Easy fix? Sure, if the correct spoke is available. And that's an absolutely critical problem. Used Sapim E-Light spokes are OEM and can't be bought anywhere in the world. You need straightpull spoke with 2,3mm head and 2,0mm thread, 300mm lenght. Apart from the mentioned Sapim E-light, no such spoke exists from other spokes brands. It follows that Amflow has a clear obligation to have spokes available as a spare part. The reality is unfortunately different, Amflow has nothing and thus makes it impossible for many bike owners to use it, due to cracked spokes in the rear wheel.. is this normal and acceptable? DEFINITELY NOT!
Or has the situation changed and Amflow already has replacement spokes in stock to replace them for affected customers? What is it, Amflow_Support ?
I think this is a really crazy story and it is imperative that Amflow support come clean on this...
View attachment 157968 View attachment 157969 View attachment 157970

Well you can buy them, they are standard DT Swiss HX1501 spoke sets, they come as a pack of spokes/washers and nipples.

 

[AlbertCZ]

Well you can buy them, they are standard DT Swiss HX1501 spoke sets, they come as a pack of spokes/washers and nipples.

Hello,
many thanks for good tip, these ones seems to be suitable.. But, I still think that original ones (Sapim E-light) hase to be available as spare part...

 

[Astro66]

I built my own rear wheel with standard J-Type Stainless Steel spokes after reading about some of the issues with the spokes. I agree Amflow need to sort this out. A local bike store ended up buying a whole new rear wheel, just to get a supply of original spare spokes. But it did make them very expensive spokes to sell.