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I haven't used the chain guide for months and the chain hasn't come off. Just give it a go and see what happens.

On winding and undulating trails I like our Orbea Rise best. For long, very steep hills I like the Cube 120 with its greater power and longer chainstay. It's difficult to know what you'll prefer until you've ridden the bikes.

it's a 2021 Cube stereo 120 with original firmware.

I put the 38t chainring back on and rode the same steep tracks where I was getting 503 errors - problem disappeared so I'm assuming a 4 tooth reduction in chainring size necessitates an alteration in the firmware (I'll ask next time I'm at the shop). The walk function was also playing up with...

I changed the chainring on a Bosch CX4 from 38t to 34t and I get error 503 when I use the lowest gears. Does the dealer have to change a firmware setting when I change chainrings?

As with the current Rise, you can probably get the shop to install standard software if you want the full EP801 600W. My Rise H30 with EP8 software will still do 50km in Turbo so range isn't an issue for me. (lightweight rider) Clearance pricing on current models or the used market is the...

We use adjustable stems to raise the bars - they can be purchased in various lengths, eg: https://www.amazon.com.au/SATORI-UP2-Extension-Adjustable-Handlebar/dp/B08QZ9YPWB?th=1

Did one of our bikes today, already some dirt behind the very loose plastic washer. I cleaned it out with a Q-tip and pick. The plastic seal behind the washer looks in good shape so hopefully not much contamination has occurred.

I can see people liking the geometry; personally I'd prefer the Orbea Rise with the potential for applying full EP8 firmware.

You'll see that scrape all the time and never be happy with the bike. It's different when you damage the bike yourself and have a story to go with it. Get a new one and run some 3M tape down the sides so you don't get paint damage.

The main issue I see there is the amount of downtime - they should have given you a replacement bike by now, or a loaner while yours is out of action. Maybe stick with Bosch motors since you have excellent repair shops in the UK.

I think those bikes have blocks built into the headset to stop the fork from turning too far and hitting the frame. It sounds like the parts have not been properly centered when they were assembled - probably not a big deal provided you have enough steering range though. You could ask the shop...

You need one of every colour really - they all look pretty good.

There's a plastic cover on the underside of the downtube with a press-button to release the cover. inside there is a battery and at the top end is a lock holding the battery in place.

The bike should come with 2 keys. Sometimes an owner might lose the keys or lack of keys can be an indication of a stolen bike. You should ask the seller for the keys and if he has lost them ask for him to buy a new lock with keys from the shop. Shops may only sell a new lock/keys to the...

That mechanic is grasping at straws. I'd say it's better to keep the battery on to seal the pins against moisture and dirt.

One problem with the Rise is that they're too pretty to take out of the garage - I got a roll of 3M tape and ran it along the top tube and down each side of the downtube before the bike gets any nasty scars. I used 50mm wide tape but 75mm would be better.

Dunking a warm motor in cold water will cool the air inside the motor and tend to draw moisture along the crankshaft.

Riding slowly through shallow water should be ok, so long as you avoid submerging the motor.

I hose the wheels, forks, mudguards, chain and pedals and parts of the frame away from holes and bearings. I avoid the headset, motor crankshaft, cable entries to the frame and electrics. Lubricate the chain after cleaning to avoid rust. In winter I bring the bike inside the house to dry...