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  1. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    Well it is easier. A lot easier. But still not simple. But you could always drive to the service centre by appointment and they could test and replace while you wait... if they got the service right.
  2. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    I said you could send them but the law is still the law on this issue and most carriers just flat out refuse most of the time. They have to be sent on land and through a hazardous goods carrier I think. It's a pain in the ass and not cheap from what I understand. There are also a ton of...
  3. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    Well no. Just because some people buy it that doesnt means it isnt over priced. If it sells in low volumes versus its competitor set then its over priced. I dont think £10k+ e bikes have a place in this world for very long. Especially ones that use off the shelf battery and motor set ups...
  4. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    I dont know why you are all blaming YT. Its the LAW you cannot sent naked Li-on batteries in the post. They must be sent in the frame. No different with many Li-on products over certain power capacity. There are new courier services which offer transport in special containers. But these are not...
  5. Z

    Warranty replacement cassette, questions

    Funny enough i have the EXACT same problem. 10 of the gears work but the smallest wont. Or the smallest does and none of the others do!
  6. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    He was probably being a bit hyperbolic to make a point [emoji38] if you get my drift. It makes me laugh when people slate one brand over another. This guy here is moaning about bolts whilst you can spend 12 grand on a santa Cruz or a s works model which is literally no different than another...
  7. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    Well you can see the inside of the Decoy frame and it shows nothing of what you say. The bolts are no different than any other type of bike ive owned. The frames are going to be made in a factory with a load of other brands which means the claims you make dont hold much weight. Do you think YT...
  8. Z

    2.8 change to 2.6 Rear Tyre

    Nice job. 5mm doesnt sound much but it could cause a few more strikes. I'll have to give it a go and see what happens.
  9. Z

    New bike day!

    I took mine out today for a 15 mile blast around the trials. This bike is very capable and i much prefer its ability to a trail focused bike. Some black section rock gardens can cause issues with my trail bike but this think just blasts through the technical stuff. 20 mph limit is perfect and...
  10. Z

    2.8 change to 2.6 Rear Tyre

    I try not to think too hard about all this stuff. Some of the crap the local LBS come out with is equally idiotic.
  11. Z

    2.8 change to 2.6 Rear Tyre

    I get the feeling that some of the staff at YT talk some absolute shite.
  12. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    It's a weird bug but it seems changing batteries works but then the old battery works too.
  13. Z

    What they don't tell you!!!! What you need to know!!!!

    Are these bikes guaranteed against water ingress? Most electronics are splashproof im guessing but IP67 rated? i cannot see how any of these motors would survive being submerged. especially after a good amount of use.
  14. Z

    What they don't tell you!!!! What you need to know!!!!

    Or you could just not ride in the freezing cold wind rain and mud and save yourself a load of hassle and cost. I only have to watch a Youtube video of someone 'trying' to have fun in those conditions to remember why this is a Spring, Summer, Autumn sport when its not pissing it down!
  15. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    All the faults i know of required a replacement motor or wiring. A faulty battery is easy to diagnose as usually they wont charge or wont power up. If this i such a problem then Shimano should not allow 3rd party batteries. But i think with the new 630wh we will see bespoke batteries die off...
  16. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    The main cause of problems is always the motor. They arent really serviceable anyway from what I understand. I'd talk to Madison and see if they will swap the motor.
  17. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    The issue is that its clearly a shimano fault and they are refusing to sort it out by hiding behind a battery and switch. The battery just provides voltage and the switch is off and on. The motor is obviously where the problem is and I bet if changed the problem would be gone. You can test...
  18. Z

    YT Decoy vs YT Decoy 29

    Sucks how and why? You have not even given a reason to disagree other than just disagree because you bought the 29er...
  19. Z

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    Did you buy it on credit card? Wouldnt it be easier to just send the frame back than the whole bike?
  20. Z

    New bike day!

    You realise that it cuts out when it hits the speed limit?
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