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So I came on to see if there was a section for the Orbea emtb's . . . and read your posts. I think that I am about to take delivery of your original order of the Wild FS M10 in Black. Ordered from Dave at Sprockets. :)

I hope it goes way beyond that Nick! ?

That's great .... and that's what I did. However they wouldn't let me take you lbs or my warranty would be invalid. Nonetheless I did and I had the same success as you. Unfortunately others have not been so lucky and had to ship the whole bike to Norn Iron to the warranty centre for CRC. That's...

Nick you get 2 years in total. If you get a new motor after 1 year then unfortunately you still only have one year left

That is something that should be SHOUTED FROM THE ROOFTOPS! Surely you would want to know if that was the situation before buying a new bike? Today has convinced me that I will sell my Vitus while I can .... new Specialized for me.

At least they gave you a realistic time of their service . . . I accept that they get busy. I didn't have any complaints about Shimano or Madison (Until now) as they are doing what they say and stay in touch. CRC and Wiggle on the other hand I will never touch again and I will advise everyone...

Yip ... very poor indeed

I'm afraid you have misunderstood me. I agree with you that it's the likes of CRC that are the issue here. My bike was 3 months old when it developed the fault. Anyway my point was it has been standard in our club that we have all been told 6 weeks. I also had the same issue of waiting so...

Yip I agree. Update for you... One of the mates has just this minute received an out of the blue reply from Wiggle to say that Madison won't replace the motor as the bike has crash damage. It doesn't .... it may have the usual marks and scuffs of a 7 MONTH bike but it is not damaged. I was...

Yip ... every one in our club has been given the same 6 weeks as that is the standard reply .... including myself. So 6 weeks is standard. As I said it is not Madison or Shimano I am taking issue with ... it's the suppliers and complete lack of communication and customer service. P.s. I should...

Yes.... Shimano Ebike UK messaged me to let me know that my motor was back with the LBS. Only when the LBS contact did I know it was a new motor. But again ... no motors? I'm not buy that. If that WAS the case then why wouldn't they just tell you that? All just hearsay at the moment. As far...

Yes .... it's a new motor. I took it to the LBS on Friday the 9th August. They messaged me on the 12th August to say the motor had been sent to Madison and they marked it as URGENT. 15th August Shimano Ebike messaged me to say Madison had received it and my warranty number. 22nd August LBS and...

I think we all agree that we expect much more from Shimano .... however have you been in touch with Shimano Ebike UK on Facebook? Or have you just been dealing with the company/shop you bought it from? I have also recently had the same issues as all of you on my Vitus e-sommet vr, bit due to...

Jonny, I know how you feel. As you will see by other messages from some of the other boys in our club we have had a few with the same issues. I am just at the start of my warranty claim, but already with the recurring errors and 50% of the Shimano motors in our club failing then I am regretting...

I have just started this process just now . . . but still waiting to hear from them. Emailed them on Sunday and still nothing. Did you buy yours from CRC or Wiggle? Be keen to hear how it goes. I have heard it will be about 2 months before it gets back to you?!

I was online looking for info on my fault and found your post . . . . then I noticed the location. Then the penny dropped . . . I'm one of the 3! :) I was about to ask your advice!

I take it "Deal with it Princess" is what you hear a lot? Ease up there . . . guys are just looking for banter and advice, not to proved wrong.

Thanks for the reply and yip ... I think so. After getting it cleaned out and a blast with compressed air it was fine. Then I got home and it had locked up again. I also meant to say ... I was sure there was a little lock cover that slides down to stop anything getting in to the lock, bit when...

As the title says .... So went biking in Kinlochleven on Saturday and I kept getting an error code on the way down. I just had to reset and away I went, but the ride was juddery. At the bottom a few of the boys had a look and suggested Iremove the battery and then put it back in. However I...

As the title says .... So went biking in Kinlochleven on Saturday and I kept getting an error code on the way down. I just had to reset and away I went, but the ride was juddery. At the bottom a few of the boys had a look and suggested Iremove the battery and then put it back in. However I...