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No problem.... pop round. I'll gladly make it stop.

Well ... it isn't the answer. I'm happy that you have been "treated fairly". However, many of us have not been treated fairly at all. I have my bike back and it is working, and I managed this by bypassing CRC. I'm disappointed though that feel the need to describe our experiences as a witch...

Jeez! Some people are never happy! ?

Ha ha! I probably was! That's hilarious It was in reply to Gary who had quoted me .... that's what happens when you try and reply in your mobile. ? So to give context ..... Gary had reacted to my post with "I disagree" .... I just made it worse. ? So I was attempting to respond to Gary with...

You disagree? With what? You think CRC are doing a good job?

Yeah.... that's what I said. And the warranty is with Shimano. However, CRC told me that my warranty for my bike would be invalid if I took it to my LBS even though they are a Shimano Service Centre. Yes for our own benefit of getting the bike back sooner and by a proper service Centre and not...

Yip ... mine too. Both times. And both times resulted in a new motor on warranty.

That's not a torque sensor issue then. E10 is an undetermined fault that results in no power. It can be anything. If it was the torque sensor then that would be a specific error code. But the most worrying conclusion is they have started rejecting warranty claims ... that's the big worry.

E10 issue .... new motor on warranty. Second E10 and waiting on new motor. The design flaw is obvious. At the top of the motor ... left open for water and dirt to collect along with badly routed cabling. If it's not a design flaw then it's an unbelievable coincidence

I'd love to see the respond but having had about 6 or 7 bikes in our club go through the same issues I won't hold my breath as they have all tried the same.

Sorry .... I can't agree with that. Because I've had my replacement motor fitted by the shimano service Centre and cabling rerouted .... and I've had the same problem happen again. As have most of the Vitus owners in the club. There is a fundamental flaw with the bike and it isn't the poor...

Yes .... I DO agree, it is a fantastic bike! But ... I don't expect to have to ho through the engineering that you're suggesting to get by. WE have to call CRC out in this and not simply look for fixes .... they MUST be held accountable for the poor design and even worse customer service.

I did it that way but that is not the answer. That is just letting CRC off the hook.

He's not going OTT at all .... in fact I can't believe what I'm reading? Of course he can go to his local bike shop, we get that. But that's not the point. The point is the ONLY way you're going to get a decent service is to go via your LBS and the CRC are off the hook! I'm sorry but CRC are...

I'm in the same boat. Along with about another 6 or 7 in our club. The worst customer service ever ... and yes there is something wrong with the bike. There is OBVIOUSLY something wrong with the bike. So many issues with the motor and just worst customer service I have ever experienced. So not...

At 6' you'll be an XL all day ... one of my mates is ordering an XL and he's 6' 3"

Yeah the sizing can be an issue..... I'm 5' 7" and I went with the large as its the same dimensions as my Vitus E-sommet VR that's in Medium.

No ... have bought one that another customer ordered but is yet to arrive. The other customer ordered one but as it was going to take longer they upgraded to the Team edition as it was in stock or arrived before hos original delivery date.

I would think that applies to any new orders. I might be wring, but I would think your order is still good for November.