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Hi Marek, Sorry to hear you too are having these issues. I have been unable to complete my testing at the moment as the lads I need to swop parts around with havent been able to ride for a couple of weeks. My bike now exhibits a new fault and I need to test my batteries on my mates bike to see...

Far too many of us in this nervous position. 🤬

Hi Malc, you can buy a cover that fits a trance to perfection on Amazon. This is the only recent pic on my phone i have with it on, I took it on yesterdays ride.

At least they identified an issue and are replacing it pal, presumably it will come with the very latest firmware so you will be in the same position I am today. That is, excited to get out on some of the more remote trails i have been avoiding in case the damn bike fails on me. Lol

Just an update to say that I now have both of my batteries upgraded to the latest firmware by Giant and will be test riding this weekend and as often as possible to see if the bike is any more reliable. There is also a new main harness part number which I have also obtained so I will keep that...

Good, Im pretty sure my little database of troublesome bikes battery firmware versions is becoming useful enough for me to spot the patterns. Be good to know what your dealer has to say when you get a moment to return to the group after your chat. Thanks for your time and efforts on this...

Hi, This is what I like to hear, my data has saved someone’s ride and a long hard ride back with no power. Brilliant! 👌🏼😎 I wonder how many folk globally have ridden these expensive bikes home with no power now due to these wierd issues? 😖 Interesting that your identical bikes have different...

Same here mate, but I am too invested in fixing it now to give up. And I am stubborn. 😳

I can’t remember what was on the second upper connector colour wise to be honest. The loom is a little different to the 2019 version I originally pinned out. I believed the LBS when they told me it was RC one causing the issues so bought myself one as a spare, then learnt the FLED-10 had ANT+...

Hi Pal, Indeed, it was well worth mentioning, thanks for that. I had a very similar problem with my MY20 soon after I bought it, and that required a warranty battery. In the video I am just trying to show a test rig really and showing that in this case it was indeed the motor as I have a fully...

Power the App up with the device in Airplane mode and it will work fine. It appears to check an online repository for software updates. I have multiple Controller and software versions in stock for test purposes. 🧐

Ah, ok Apparently only the RC1 and motor unit can update via the app. The battery can’t be updated via the phone App allegedly, it has to go back to Giant. Or so Giant say, but I do have that in writing from Giant UK too. That said… Your app screenshot shows a different firmware to any I have...

Thanks. Appreciate that pal. Yours is the first factory upgraded firmware I have collected a version number from. May I ask, what was the turnaround time on your postal update?

Good to know mate. Would you be so kind as to hook up the App and let me know your battery capacity and firmware version? I’ve been collating firmware numbers from tens of people all over the web and I have developed a picture of who will and wont have issues with these damn bikes now based on...

Top man. I for one will be very grateful. I could probably be persuaded to buy a unit / cables and any spreadsheets you create to convert the data to human form in order to help you recoup some dev costs. :)

Just do one set at a time on the tilt. Works fine mate just take your time, they come out easy with the right tools.

Bluetooth is fine when you use it properly and it wont corrupt anything so long as the process finishes and the CRC check comes back correct. The problems come when the process isnt finished because folk do it with bad phone signal, low batteries or browse Facebook on the device whilst they...

I have been enjoying this topic as I really fancy one of these, I just don’t know if I can trust Giant after my current Trance headaches. Anyway, Ref Auto Mode, be sure your dealers have calibrated the inclinometer before you collected the bike. They can be snatchy as hell if that’s not done...

Anything is possible, but as documented in the OP I used brand new everything, all at the same time and it had never been wet. plus i haven’t used the shrink method, I’ve used liquid tape and only covered the outside of the connectors. I also haven’t made that mistake that many make of adding a...

I would be very interested to read your findings on the system should you ever document it. Good luck on your 21. I’m sure they are making inroads to reliability with these things as they are after all, the biggest bike manufacturer on the planet.