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Yes, They refused to do it.

They still have my bike so they could take one from a stock bike , fit it and send my bike with battery back.

They have now closed my case with a comment that I will get my bike "sometime" in October ! I am not sure why they close the case before they have fixed the issue. So folks the moral of this story is DO NOT BUY a YT Decoy. I have spent close on £10k with YT but they will not get another penny...

I have no idea how you managed that. Are you in the USA?

The UK center does not even ship it back . I packed it and sent it direct, they do pay the shipping . I gave them the benefit of the having time issues due to Covid but now saying they won't ship a battery when they have them is crap. The fact that the battery is in a bike makes no difference as...

The UK guy (Dan) is dealing with it but the bike still had to go back to Germany.

Hi, I posted in another thread about my Decoy warranty issue. Nearly 10 weeks ago I had a battery failure. The battery was completely dead out of the bike so no ambiguity about the problem or complex diagnosis needed. I raised a warranty claim and was told I would have to return the whole...

I thought there was only 3 bolts. It may sound daft but did you take the right ones out ?

The speed is set by the Shimano SW , nothing different in the Decoy to other brands using this system. ST Unlocker changes it.

Hmmm, E10 is a System Error and could be anything. Other faults like battery or connection end up with an E10. My wifes Canyon got E20 (battery connection problem) that only stayed on the display for a second or 2 and then showed E10.

If you DO NOT get oil for the first few rides then the shock has not been assembled properly. I open mine up , clean and add oil every few weeks to keep it running super smooth. It also flushes dirt away from the seal increasing seal life.

I love my Decoy but would not buy another because of the backup/support. I am thinking of a Santa Cruz as we have a local dealer. I am a professional engineer but getting parts to fix problems is a real issue, I can't even get a spare battery from YT. My wife has a Canyon and it has the same...

Yep I hear you. 2 weeks for them to decide I needed to send the bike back, 1 week shipping, 4 weeks in workshop, 1 week back so at best I will have been 8 weeks without it. What was you problem ?

I still had to send the bike back to Germany although the case is being handled by the UK guy. A dead battery and the whole bike had to go back to Germany with a 4 week turnaround once it got there.

A little update. YT said they needed the battery back but due to shipping regulations I have to send the battery back installed in the bike. I checked the regulations for battery shipping and this is in fact true !!! So the bike is back with YT. I did ask how they will ship a spare battery...

The bike is fantastic to ride and a good price , but you do have to accept the limitations of YT support. On the positive side I had a motor problem and Shimano in the UK replaced it via my local dealer. I might consider a LBS for the next EBike however just to make life simpler. You do need to...

I thought I would post this here in case anyone else gets it and can learn from it. I got back from a ride all normal and put my bike on charge (battery in bike). When I went to get it out the next day the red led on the charger is flashing( never seen before). Unplugged it and pressed the on...

Simple solution - Buy a bike that has a Brose and suits your needs. I am happy with the E8000.

Try cleaning the battery connections and charge port. This has always been my issue when I get E10. YT have no idea what to suggest apart from Return to them.

It is great . Bike turn much better in the tight stuff.