I’m waiting for mine to come back from the Netherlands. Not holding pressure seems to be a common complaint, maybe because of its complexity. Mine worked perfectly for almost two years until the tilt mechanism popped out. I wonder if the normal seat posts can be serviced by an LBS or whether...
In theory, but it seems that some LBS are reluctant to do this or even admit it can be done. I guess that if one changes from 27.5 to 29 or vice versa an LBS will change circumference but if it’s just to get a slightly higher (but very welcome) cut off, then they may we’ll be more reluctant to...
I’ve just had a motor change (1.3) and when I connected the old Mission Control app I noticed that the wheel circumference had gone back to the default. I wanted to change it back to 2000, which means it cuts out at about 27kph instead of 25kph which I find much better as it cuts out less and...
Well done for taking it apart. It would be great if you could explain how! I could loosen the collar but couldn’t see how to get any further. Anyway, the post is now with Specialized for a “service” for which the shop told me that I would have to pay about £85 as it was out of warranty because...
I got my bike back after three and a half weeks in shop getting new motor. I turned it upside down to find quite a significant gap between cover and main part (see photo). Since I think one wants to do everything to keep water out of motor and under the bottom bracket is where a lot of water...
I spoke to the shop today and they say Specialized are going to replace my Wu seat post under warranty, which is good news, but they said it won't be a Wu post as Specialized are no longer making these because they have had too many problems with them. I'm a bit surprised that no one else has...
My wu seat post has broken. The part which comes out and goes back in to make the seat angle has come out completely. The shop says that this will not be covered by guarantee because it has not been serviced by the shop. However, I have serviced it myself according to the owners manual only...
Fascinating to read the “conversation“ between bearing man and Careyj1. I guess that like me, most of us don‘t understand everything that they are on about, as they are both obviously experienced engineers. They also may be two on the only people who really get to see what goes wrong with these...
Odd cable routing may be due to continental convention of front brake on left (since your bike came from Germany). I’m in Switzerland so I always swop mine to U.K. positions because I’m used to it and don’t want to grab a handful of “back“ brake only to send myself over the front! Fortunately...
Has anyone taken a wu seat post (for Kenevo) apart? I had a nightmare with mine today. I thought I would do a simple service and greased the shaft. When I put the seat post back on the bike, I pushed down and the circlip popped out of the bottom (because I had not pushed it down properly) and...
One is left with difficult decisions: go for a Specialized Levo or Kenevo, which regularly win tests and are justifiably popular and accept the unreliable Brose motors and to a lesser extent batteries, or avoid Specialized and their seeming reliability problems. I love my 2018 Kenevo and it...
It took three weeks for them to reply to my e-mail, and they just told me to go to local shop and did not answer the specific questions regarding coronavirus, closed borders, guarantee etc. It looked as if reply was written by computer - it starts "Thank you for your message and your interest...
Specialized have accepted the warranty claim in Switzerland, although the bike was bought in France. I would have taken the bike back to the shop I bought it from in France if I could, but the border is closed because of the Coronavirus situation. However, I believe that Specialized would have...
Yes, I have read this. To me it’s ambiguous. “Labour charges processing the Warranty”. Is changing a motor “processing”? if it’s clear, then why does a Specialized dealer tell me they have always charged for doing this work under warranty?
Does anybody know the definitive situation regarding labour charges when a motor is replaced under guarantee by Specialized? Also, if this applies world wide. I bought my 2018 Kenevo in Chamonix, France (because I work there from time to time and have a good relationship with Zero Gravity shop)...
I'm 65, been riding bikes all my life, MTB since ‘84 ( still got my rigid Marin!). Living in the Alps (a stones throw away from middle of Maxiavalanche, at 10.5k 1500m descent one of longest downhills in the world - won in 2003 by Nicolas Vouilloz in about 20 mins!) one has either got to be very...
The shop that‘s dealing with my issue have now put a guarantee claim in and expect Specialized to send a replacement. I guess with Coronvirus affecting everything there might be quite a long wait. At least for the moment I can use the bike as it still works and the noise only happens when it...
I have carried a spare Kenevo battery, which is a big heavy lump, in a backpack, but I pack spare clothes around it and when I take it I’m doing rides which I’m pretty confident I won’t fall off - I wouldn’t be taking big jumps in a park park!
If you look at the Kenevo forum you’ll see I posted a link to a video (below) which sounds exactly the same as the on at the beginning of this thread. I’ve tried fiddling with the covers but this makes no difference. In my case, the noise only comes when the motor is hot after a long ascent...