I love Specialized customer service

[Al Boneta]

A customer had a noisy motor, not Bosch or Shimano noisy, but noisier than normal noisy.
Sent the warranty request in on Monday, new motor showed up Wednesday. But since my customer had a first batch Levo, they sent every update since the bike came out

Updated linkage, new four bolt motor enclosure, main pivot protector and foam filter and enough Mylar frame protectors to last a lifetime.
All in one box so I only had to do the job once.

 

[Mcharza]

Great, hopefully works equally well in every continent

 

[KennyB]

I wish I could say same, my motor has been making noise, emailed Specialized last Tuesday, it's been 10 day snow with no reply and they won't answer their phone.

Location - USA?

 

[Swissrider]

It took three weeks for them to reply to my e-mail, and they just told me to go to local shop and did not answer the specific questions regarding coronavirus, closed borders, guarantee etc. It looked as if reply was written by computer - it starts "Thank you for your message and your interest in our products." They also "lost" the email sent by shop for warranty request. What is happening to famed Specialized after sales service?