Levociraptor, Turbo Levo motor failure and warranty void.

[robertbreyer]

Got a Levociraptor chip with a 2020 Specialized Turbo Levo 2nd gen. Motor failed. Clutch I believe. Second motor. About 2 months old, ridden twice. Specialized won't replace or repair due to "warranty voided".
I did the TCU reset but somehow Specialized still picked it up. Wheel diameter set to 1,000mm.
Any words of advice?
Did the TCU reset not work?
Does Specialized store data on their side with my bike details? Big brother watching me?

 

[Cb750stu]

Did you remove the Levociraptor from the bike ??

 

[robertbreyer]

yes of course. that seems obvious.

 

[Mikerb]

new motor, new firmware. Just like every brand they continue to develop firmware to defeat derestriction devices. I assume in this case the component scan history can no longer be erased by doing a TCU reset.

 

[Moe Ped]

Did the TCU reset not work?

Sounds like you have answered your own question

 

[weihlac]

Got a Levociraptor chip with a 2020 Specialized Turbo Levo 2nd gen. Motor failed. Clutch I believe. Second motor. About 2 months old, ridden twice. Specialized won't replace or repair due to "warranty voided".
I did the TCU reset but somehow Specialized still picked it up. Wheel diameter set to 1,000mm.
Any words of advice?
Did the TCU reset not work?
Does Specialized store data on their side with my bike details? Big brother watching me?
View attachment 131583

So rebuild the motor and move on. Yes, you got caught. Feel free to do anything you want with your rebuilt motor and prepare to rebuild it again.

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www.ebikemotorcentre.com

 

[beutelfuchs]

Sure it was due to the Levociraptor and not because you went out of the warrenty period? You say it's a gen2, Spec gives 2y of warrenty.

 

[lanceclifford]

Same thing just happened to me this week. Blew up motor #3 (bike has 6,600 miles on it) on my Kenevo Expert. Have always had Levociraptor on the bike, and have simply removed/reset in the past. Well apparently that doesn't work anymore. They denied me warranty because they saw evidence of the Levociraptor. I sent the motor to ebikemotorrepair.com and they are taking care of it.