Levo Gen 3 Warranty when shop goes bankruptcy?

[nv70]

Other specialized seller talks now about have too pay for warranty work done? If lucky specialized send free parts to warranty.
Does this sound right?

 

[irie]

Read your country Specialized warranty very carefully.

 

[Doomanic]

It should be free, but I could name several Spesh dealers that charge for warranty work if you didn’t buy the bike from them.

 

[irie]

It should be free, but I could name several Spesh dealers that charge for warranty work if you didn’t buy the bike from them.

@nv70 is in Sweden

 

[Doomanic]

It is, as far as I know, a global warranty

 

[nv70]

It is, as far as I know, a global warranty

But only for parts not work.
Says the other new spez dealer here.

 

[Doomanic]

Global Warranty Page

From seasoned pros and weekend warriors to kids and commuters, if you ride, we’re here for you. We believe that bikes have the power to change lives, and this simple truth drives us to be and do better.

www.specialized.com

It is a global warranty. You need to read the version on the Swedish website and go from there.

 

[Mikerb]

might have something to do with whether the bike shop is a registered Specialized dealer or not.

 

[nv70]

Both authorized dealers

 

[#lazy]

I was told “if a bike shop wants to sell specialized bikes they HAVE to carry out warranty work labour free whether the bike was bought from them or not” !

 

[Stoffel]

I was told “if a bike shop wants to sell specialized bikes they HAVE to carry out warranty work labour free whether the bike was bought from them or not” !

This is certainly my experience with specialized.

 

[Crawford919]

I was told “if a bike shop wants to sell specialized bikes they HAVE to carry out warranty work labour free whether the bike was bought from them or not” !

I just had experience with this. Had a Levo at a local Specialized store and they charged me labor and a warranty filling charge to diagnose and repair my faulty battery. I contacted Specialized and they said that no dealer can charge labor or parts for a warranty repair. Specialized sent and email to this dealer and they refunded me. This was in the USA.

 

[Crawford919]

Okay. I will ask our service department to explore whether a new battery is an option. If you have a payment record like a receipt of the $120 warranty charge please provide that to us. Warranty claims filed through Specialized are done so at no charge to the rider. Specialized will never charge riders directly for support specifically covered under warranty. We'd like to confirm the nature of the charge to guarantee there's been no miscommunication on the circumstance of the payment. Send that our way when possible.

-This is the text I received from Rider Care. I sent them a copy of my receipt and they sent a email to the dealer and I was refunded.

 

[Crawford919]

Update how it works out. Specialized and new shop said after one month of wait its the cable, from the light codes on TCU display. Changed new cable but error codes still there. Tryied other TCU and update and config. But error codes still there. So must be battery side conection. But now shop has summer closed. So no new battery for other 3weeks at least.
And warranty work cost so far only 129euro or 140usd for me and same error codes still there
View attachment 142422

They seem to go this route in most cases from what I’ve experienced. They say it’s the cable or TCU. I think they do this to try and keep from replacing batteries that are faulty right away. Seems very counter productive and more expensive for them in the long run. Specialized either has no clue how to properly diagnose these problems or they are having financial difficulties and are dodging bullets anyway they can is my opinion. I would call or email ridercare and tell them the situation. It will take a while but maybe you can get a refund and a battery sent sooner.

 

[Crawford919]

I am in Sweden soo guess worse Specialized rules and routines here than other perhaps

When you finally get it fixed sell it and buy a Giant or Gas Gas. They have far better rider support than Specialized.

 

[Crawford919]

I am in Sweden soo guess worse Specialized rules and routines here than other perhaps

Not sure what kind of used market you have there but in the US new take off 500w batteries are plentiful used and cheap. You could buy one of those to get you by and to prove that your original battery is faulty.

 

[Doomanic]

Giant

far better rider support than Specialized.

POTW!!!

 

[Crawford919]

POTW!!!

Yep I have had several different brands. When we had a issue with a motor on a Trance and a Reign Giant just said take a picture of the motor from a couple angles and then they sent motors to my LBS within a couple weeks. Every time I have a problem with one of our Levos Specialized fights me too the death for months.

 

[Doomanic]

The situation in the UK is the complete opposite.