As a matter of principle I wouldn't. Once bitten ...... I was a bit surprised to be asked to pay the full amount straight after putting a deposit down ...
As a matter of principle I wouldn't. Once bitten ...... I was a bit surprised to be asked to pay the full amount straight after putting a deposit down ...
My guess is the Sonni orders are the priority right now, so those will be going out first, but that’s just a guess. Either way, it’ll be worth the wait once you get it.So my peoples champ bike, approximately due last week according to the timeframes when I ordered it, is delayed till february
Not really a big issue as I dont ride over winter anyway plus I was expecting a delay, because its pole ..
Even so the length of the delay took me by surprise a bit.
Keep us updated mate ....... I'd like to see how yours goes. I'm just lining up to press the button and they are quoting April (I'll screen shot it for posterity )Well it's week 6 and my voima is supposed to be built this week!
Will it be a week of celebrations or a crushing disappointment I ask myself ?
Not cool. Pole seem to not be able to consistently manage schedule at stock holding. Mine was smashed out in a week then we hear of dudes waiting months and months.Crushing disappointment confirmed. New estimate is week 8.
April in which year thoughKeep us updated mate ....... I'd like to see how yours goes. I'm just lining up to press the button and they are quoting April (I'll screen shot it for posterity )
Crushing disappointment confirmed. New estimate is week 8.
Yeah, frustrating for those who have paid In good faith and have to wait...FFS
Is it Sonni ? ..... surely they had planned for the Sonni orders coming in . It's like, instead of sorting it, they'd rather decide who to p!s off .... the Voima waiting list or the Sonni waiting list
Fair enough. If it's not impacting you then no harm no fowl.Im not overly bummed out to be honest as being a seasonal rider, as long as its here by april that will be good.
I gather there have been issues with sickness & machinery malfunctions & no doubt the new model is taking preference over the voima.
Assuming that date doesn't slip it will have been 14 weeks from order.
I was speaking to another uk purchaser recently & he said his frame was stuck in customs for 3 weeks, so thats worth bearing in mind also.
I haven't had an answer to my questions from sales support for the last 2 weeks. It's gone quiet. That doesn't fill me with comfort. They have answered the next day previously.Im not overly bummed out to be honest as being a seasonal rider, as long as its here by april that will be good.
I gather there have been issues with sickness & machinery malfunctions & no doubt the new model is taking preference over the voima.
Assuming that date doesn't slip it will have been 14 weeks from order.
I was speaking to another uk purchaser recently & he said his frame was stuck in customs for 3 weeks, so thats worth bearing in mind also.
Maybe keep an eye on the deals page on the website for an appearance defect frame. They are in stock ready to ship.I haven't had an answer to my questions from sales support for the last 2 weeks. It's gone quiet. That doesn't fill me with comfort. They have answered the next day previously.
If mine was 14 weeks that would take me well into June and potentially could be later looking at your story. By the time the frameset got here and was built up, summer could be over and I'd be back from the Alps and Autumn would be upon us.
For a frameset-only that costs more delivered to your door than most high-end fully built bikes off-the-shelf, the service level needs to match.
Hats of to youAnd another machine failure.
Since ordering early November, build was :-
December 23
Week 6
Week 8
now week 10. To be taken with a hefty pinch of salt I recon..
Still not overly bummed, but getting closer to the start of the season.
Not confidence inspiring. I hope mine is delivered before May as the season is well under way .Week 11 for Sonni K1. Pending since September.
If you paid with a credit card (or Paypal) then you're protected. If you want a refund then demand it and then stick to your guns and accept nothing else. The law is in your side.When did they originally claim it would be ready?
My voima slipped to week 10, but that was last week..
Ordered early November.
I feel very financially exposed being 5k down with no bike in sight.
I'm thinking of asking for a refund, for other reasons also, but gather they are reluctant to refund?
I ordered mid Jan, website said April shipping when I paid deposit. I did not pay full amount as it says they will ask for payment 4 weeks before ship date. To be fair any question I have asked they have being fast to respond and accommodated changing the color etc. So hopefully all will be OK.When did they originally claim it would be ready?
My voima slipped to week 10, but that was last week..
Ordered early November.
I feel very financially exposed being 5k down with no bike in sight.
I'm thinking of asking for a refund, for other reasons also, but gather they are reluctant to refund?
Unfortunately I paid directly.If you paid with a credit card (or Paypal) then you're protected. If you want a refund then demand it and then stick to your guns and accept nothing else. The law is in your side.
Seems to me that you have done the sensible thing and likely got lucky getting your cash back. Always best to pay with a credit card of course, which is a lesson I learned the hard way when I paid cash up front for a motorcycle race engine rebuild. First time out the engine seized and when stripped was found to have oil ways blocked with sealant which had been used instead of a new gasket set. Took a year of legal crap to get my money back plus the cost of replacing the damaged parts - pretty much everything tbh.Unfortunately I paid directly.
However I emailed them over the weekend and they responded very quickly saying they will process the refund within a few days. I hope this claimed few days is more accurate than the delivery estimates .
It's in their interests to refund I think. They seem to be able to sell every bike they make and the peoples champ I ordered was £300 cheaper than a frame only, so they will make more profit by reselling it.
Even on the website today it's states delivery next month if ordering a voima..
I'm a bit annoyed I sold my DH bike, spare specialized battery and some other bits to help fund this but ended up keeping my kenevo.
I had left myself financially exposed and was relying on having the bike by now so I could swap some bits to sell my kenevo plus sell the high value parts I didn't need from the pole.
If I decide on pole again in the future, perhaps the UK pole hub will be more established so I could get one from them.
Did they give you a delivery date?Unfortunately I paid directly.
However I emailed them over the weekend and they responded very quickly saying they will process the refund within a few days. I hope this claimed few days is more accurate than the delivery estimates .
It's in their interests to refund I think. They seem to be able to sell every bike they make and the peoples champ I ordered was £300 cheaper than a frame only, so they will make more profit by reselling it.
Even on the website today it's states delivery next month if ordering a voima..
I'm a bit annoyed I sold my DH bike, spare specialized battery and some other bits to help fund this but ended up keeping my kenevo.
I had left myself financially exposed and was relying on having the bike by now so I could swap some bits to sell my kenevo plus sell the high value parts I didn't need from the pole.
If I decide on pole again in the future, perhaps the UK pole hub will be more established so I could get one from them.
December.Did they give you a delivery date?
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