UPS & Fox Racing

[Monkey Dog]

I ordered a Speedframe from Fox three weeks ago. The helmet took the specified 5 days to arrive from the Netherlands. My new helmet is a very bright red/orange colour, which is what I wanted, but the visor is pink.
I ordered a replacement black visor 2 weeks ago which will contrast with the black logo & lettering.
I've now had my new helmet 2 weeks & I haven't worn it on ride yet as the pink visor is off putting.
I'm currently on the phone to Fox & waiting patiently in a queue. I've just been cut off & I'm back in a queue again.
UPS are handling the shipping & they're blaming Brexit for the delay (what ever).
Just the heads up for you guys. If you order anything from the EU, you may get a delay with your order.
I've just spoken to a Fox CS agent. He's going to refund my shipping cost & he's sending me a discount code for a future purchase.
He's also trying to push UPS for my visor, before it gets returned to Fox. I'm not holding my breath.

 

[Andrewscube]

Hi also having problems with fox uk ordered a proframe helmet and it was delayed at port for 5 days it then got shipped back to fox and I can't get any info on what's happening. I've now escalated it to PayPal to try and get my money back.

 

[Zimmerframe]

but the visor is pink.

Can you tape/marker pen the visor for less pink ? Or wear ladies underwear over your riding gear so no one notices the visor ?

 

[Monkey Dog]

Can you tape/marker pen the visor for less pink ? Or wear ladies underwear over your riding gear so no one notices the visor ?

Tape or marker pen is just a daft idea, but the ladies underwear I'm thinking you may have something there.
Do you have any I could borrow? I've heard you collect that kinda thing

 

[Zimmerframe]

Do you have any I could borrow? I've heard you collect that kinda thing

Well, I could, but I'm not sure I'd be comfortable sending anyone used lady's underwear !

 

[Monkey Dog]

Well, I could, but I'm sure I'd be more comfortable wearing used lady's underwear !

Fixed it for ya.

 

[samohtr]

Sorry you are have issues. I ordered a dropframe pro, ordered on Wed evening 17/3 and it came Wed 24. The UPS tracking was odd though as when dispatched it said 24/3 to be delivered. then by Monday it had 25. On Wed 24 they emailed to say 25 but then delivered it 2 hours later ??