rmh1009
New Member
Ive spoken to Chris. Really helpful. About a 4 hour drive for me as well but better than a 6 week wait.
Two minds - Canyon Spectral:ON
- Thread starter Tony
- Start date
Ive spoken to Chris. Really helpful. About a 4 hour drive for me as well but better than a 6 week wait.
Leisure lakes bikes in Southport are sound in there. They have a few ebikes about and can sort out demos.
I was down there again today getting a few bits.
with all the screw ups you’ll probably end up with 2 bikes turning up at your home within a week of each other
That would be adequate compensation
rmh1009
New Member
So somebody knew it was being shipped Monday and didn't think to update you at all. Thought you were told it was in the UK last Friday?
I was told it was being shipped out of Germany last Friday by Canyon and DHL which was a lie. I was told by Europa that it had arrived in the UK and would be delivered to me between 9am and 5pm yesterday which was a lie.
I've basically been lied to all the way through this order by all of them. So I struggle to believe anything I'm told these days.
I'm just hoping I can get the bike before the weekend
Fingers crossed ?
DHL say it's still not in the UK so they can't provide me with an estimated delivery day / time. Extremely unlikely to be today.
Canyon have been in touch and offered £250 credit with them for anything I would want. Haven't had a chance to look but I know they have stems, carbon bars, batteries etc so I will have a look later.
Canyon have been in touch and offered £250 credit with them for anything I would want. Haven't had a chance to look but I know they have stems, carbon bars, batteries etc so I will have a look later.
rmh1009
New Member
Not that it means anything at all but does the tracking show it's in the uk yet? Canyon have obviously messed up big time but DHL arent looking too clever either.
Nope. No update yet. Last one was leaving Germany yesterday at 7.19am. I emailed DHL earlier and they just said that they can't give me an update until it's scanned into a warehouse in the UK
scanned into the uk yet mate ?
No
just had a reply from Claire at DHL saying she can't do anything until the trailer gets to the UK. She says that the depot are on standby for it and will get it straight to me if possible when it arrives
rmh1009
New Member
Speechless!!! Haven't got a mate with van?
in inches it’s 63 x 36 x 15.5 it’s a big old unit. Feel for you mate, the only luck you’re getting is no luck and bad luck.
WTF?! Can’t believe it man!
walked under a ladder, saw a black cat and smashed a mirror a few weeks back didn’t he.
My Fiance is being a hero. She managed to convince her boss that she needs the afternoon off. Shes gone to borrow her dad's van and is on the 2.5hr drive to get the bike now.
The only issue now is that it's a race against time because they said it has to be collected before 4pm. No idea why because surely there is someone there from later than that.My Fiance is being a hero. She managed to convince her boss that she needs the afternoon off. Shes gone to borrow her dad's van and is on the 2.5hr drive to get the bike now.
I've emailed and said her ETA is around 3.45 and we would appreciate given the circumstances that somebody be available a little later should traffic worsen.
Here's hoping
rmh1009
New Member
Fair play what a woman. Hope it works out.
This thread is an absolute Greek tragedy for both the OP and (long term) Canyon. The OP will eventually get his bike (hopefully today) and fingers crossed it will be as good as the reviews indicate, but this thread has and will continue to influence many potential purchasers in the future.
If you listen carefully you can hear the entire Canyon sales team quietly sobbing into their Pils back in Germany...
If you listen carefully you can hear the entire Canyon sales team quietly sobbing into their Pils back in Germany...
Last edited:
Osprey
Member
I am looking at a new EMTB and this has turned me off Canyon ... I know it’s bad luck, but if I’m spending £5k then it’s not enough of an improvement over the Spesh or Merida to make the risk (and stress) worth it.
Thanks for letting us know and good luck.
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