So if if I have warranty claim, who do I go and see.?

[Peterg]

Right. About to order a levo from Berkshire cycles only because they offer a great deal, but it's a 3hour journey.
If I have a warranty claim, do I need to take it back to Berkshire, or can I take it to Specialised concept store that I have 20 minutes away??

 

[Andy A]

I just bought two from Chris and it was a 9 hour round trip both times

I hope nothing goes wrong with them.

 

[Peterg]

I just bought two from Chris and it was a 9 hour round trip both times

I hope nothing goes wrong with them.

That's my concern, with so many posts of problems, a 7hour round trip may seem not such a good idea.
I presume the buying experience was worth it so far ? I am also after two!!

 

[Andy A]

Well for me after knowing how Chris sets the bikes up and the good deal he did me I always wanted to buy from him so fingers crossed

 

[Peterg]

Well for me after knowing how Chris sets the bikes up and the good deal he did me I always wanted to buy from him so fingers crossed

Goo luck what did you end up buying?

 

[Andy A]

We got a nice blue Levo comp for Linda and I got the same model in the Taupe colour both with 700wh batteries

 

[Peterg]

We got a nice blue Levo comp for Linda and I got the same model in the Taupe colour both with 700wh batteries

So the 700mwh batteries is an upgrade?

 

[Andy A]

So the 700mwh batteries is an upgrade?

It is on that model the only ones that come with the 700wh as standard are the S-Works and the Expert models, all the others have the 504wh battery as standard, i just wanted us to have the bigger range

 

[Weeds]

In the US, I bought my bike as a rental 200 miles away. When the battery failed, the LBS, 25 miles away, contacted Specialized and my battery was replaced under warranty. I think it depends on the LBS.

 

[Superlukey]

Bought mine online and then when seatpost failed took it to local lbs with no problems. Sorted it straight away for me.

 

[R120]

Have to say I think an alloy comp with the 700wh battery is the way forward

 

[Andy A]

Have to say I think an alloy comp with the 700wh battery is the way forward

i agree that's why we have bought two with that upgrade

 

[jakeycov]

i agree that's why we have bought two with that upgrade

Did you just upgrade the battery or end up with two (original battery plus 700)? I didn’t know this was an option. Is there a fixed price for this?

 

[Andy A]

Did you just upgrade the battery or end up with two (original battery plus 700)? I didn’t know this was an option. Is there a fixed price for this?

You have to buy the extra 700wh battery then sell your 504wh battery

 

[Doomanic]

If I have a warranty claim, do I need to take it back to Berkshire, or can I take it to Specialised concept store that I have 20 minutes away??

Your contract is with the supplying dealer so officially you'll need to go back to Berkshire if you have an issue. You may find that your local dealer is happy to do warranty work for you but they may charge for this (and are within their rights to do so under the law).

 

[jakeycov]

You have to buy the extra 700wh battery then sell your 504wh battery

Shame you can’t simply upgrade.

 

[Doomanic]

Some places will do you a deal when you purchase, but I don't know how competitive it is compared to buying a 700Wh outright and selling the 500Wh yourself.

 

[jakeycov]

Your contract is with the supplying dealer so officially you'll need to go back to Berkshire if you have an issue. You may find that your local dealer is happy to do warranty work for you but they may charge for this (and are within their rights to do so under the law).

I’m not sure they can charge you for warranty repairs as they run a network of authorised dealers. You are in effect purchasing access to the dealer network, much like buying a car.
From the warranty info from Specialized:

How do I start the Warranty process?
The first step is to visit your nearest Authorized Specialized Retailer. Your retailer will inspect the Product and contact Specialized for next steps. Contact information for your nearest Authorized Specialized Retailer can be found on www.specialized.com.

Also “You will not be charged for shipping the Product to Specialized or receiving any replacement product, or for labor charges incurred in processing the Warranty.”

So, no mention that you have visit the store you purchased the bike from. Full document here: https://media.specialized.com/support/collateral/0000109731-warranty-uk-en.pdf

 

[Doomanic]

Some shops charge, some don't. There are people on this very forum who have been charged for warranty work by Berkshire Cycles.

Unless Spesh are offering a service that exceeds your statutory rights then the only shop that has to do the work for free is the supplying dealer. My closest Spesh dealer charge £120 for warranty work on bikes not bought from them.

 

[jakeycov]

Some shops charge, some don't. There are people on this very forum who have been charged for warranty work by Berkshire Cycles.

Unless Spesh are offering a service that exceeds your statutory rights then the only shop that has to do the work for free is the supplying dealer. My closest Spesh dealer charge £120 for warranty work on bikes not bought from them.

I wonder what the official line is from Specialized? As their terms and conditions of warranty says to go to your nearest dealer and labour is included.

 

[Doomanic]

I wonder what the official line is from Specialized?

Let's ask them...

@Specialized Rider Care can you clear this up please?

 

[Eeh (bah gum) biker]

I would have a guess that warranty work an LBS will take on because maybe they can claim back for the work but for things like firmware updates etc you can get ready .
It just depends what deal /arrangement they have in place with the manufacturers for warranties. Speak to your LBS beforehand and see what's what.

 

[jakeycov]

I would have a guess that warranty work an LBS will take on because maybe they can claim back for the work but for things like firmware updates etc you can get ready .
It just depends what deal /arrangement they have in place with the manufacturers for warranties. Speak to your LBS beforehand and see what's what.

I think it would be nice to have an official understanding prior to purchase. It’s not too much to ask. It will affect a lot of people’s decision.