NCeMTB
Member
Hello all
Issue with E8000 Steps system on my wife's Canyon Spectral ON (2021). The Shimano Satellite on/off is just flashing when I press it - no other response from bike, screen lifeless. I've charged the battery on and off the bike (Shimano BT-E8035) and that seems "mostly" normal. Although does shut off after about an hour. No benefit to getting bike back to life. I discovered the issue when I tried to power on the bike to update recent firmware, which I was not able to do as bike that doesn't turn on, can't connect (not super). Here's what I've done so far to troubleshoot:
1. Charged battery on bike - afterwards satellite on/off just blinks green when pressed.
2. Charged battery off bike (warmer in house) - battery LED blinks green 5 times when local switch pressed (same as battery on my Commencal which is working fine).
3. Checked for any loose connections at the display and underside of the Satellite on/off
4. Pressed the satellite on/off without the Shimano battery in the bike - still blinks, no action on screen
5. Plugged into the little USB-C connection adjacent to the satellite on/off - that doesn't seem to work either
6. Held all possible buttons down for 1, 3, 5, 10 seconds - no joy
7. Searched in vain for access to the battery button on the battery when it is in the frame - none on this bike - come on Canyon...
8. Realized there are no "Shimano service centers" in my region.
I'm flummoxed. I'm not sure it's the battery... maybe the satellite switch has a physical or firmware issue... Bike was fine. Has sat for about a month and has been pretty chilly - that's why I brought battery inside. It was charged prior to.
Can't google or YouTube anything of real value. Did learn that I don't want to take the battery apart.
Yup - also in touch with Canyon US (3,000 miles away) - who have been very nice and empathetic but that's about it so far.
Any help / insights would be appreciated (which includes beer of choice of any where in vicinity now or ever).
Thanks much,
Rob
Issue with E8000 Steps system on my wife's Canyon Spectral ON (2021). The Shimano Satellite on/off is just flashing when I press it - no other response from bike, screen lifeless. I've charged the battery on and off the bike (Shimano BT-E8035) and that seems "mostly" normal. Although does shut off after about an hour. No benefit to getting bike back to life. I discovered the issue when I tried to power on the bike to update recent firmware, which I was not able to do as bike that doesn't turn on, can't connect (not super). Here's what I've done so far to troubleshoot:
1. Charged battery on bike - afterwards satellite on/off just blinks green when pressed.
2. Charged battery off bike (warmer in house) - battery LED blinks green 5 times when local switch pressed (same as battery on my Commencal which is working fine).
3. Checked for any loose connections at the display and underside of the Satellite on/off
4. Pressed the satellite on/off without the Shimano battery in the bike - still blinks, no action on screen
5. Plugged into the little USB-C connection adjacent to the satellite on/off - that doesn't seem to work either
6. Held all possible buttons down for 1, 3, 5, 10 seconds - no joy
7. Searched in vain for access to the battery button on the battery when it is in the frame - none on this bike - come on Canyon...
8. Realized there are no "Shimano service centers" in my region.
I'm flummoxed. I'm not sure it's the battery... maybe the satellite switch has a physical or firmware issue... Bike was fine. Has sat for about a month and has been pretty chilly - that's why I brought battery inside. It was charged prior to.
Can't google or YouTube anything of real value. Did learn that I don't want to take the battery apart.
Yup - also in touch with Canyon US (3,000 miles away) - who have been very nice and empathetic but that's about it so far.
Any help / insights would be appreciated (which includes beer of choice of any where in vicinity now or ever).
Thanks much,
Rob