Shimano EP801 linked with DEORE

[Oppa]

So I am having an unusual problem and wondering if anyone has seen this. I have a 2023 Orbea Rise M10 with upgraded derailer, DEORE auto shifter integrated with EP801. For the 4th time, the software’s brain has gone nuts. For no apparent reason it shifts into 11th gear and when I try to down shift, it’s showing a lower gear on the display but won’t shift. I tried turning the system off and on no luck. What seems to work is shift up to 12th gear and with the tire off the ground begin to down shift. Don’t recieve any error messages when it happens. I wrote View attachment IMG_4686.jpeg Shimano but never received a response. I am going to give them a call and go from there. If anyone has thoughts on this let the comments rip

 

[HandsomeDanNZ]

I didn't even realise you could get autoshift at Deore level - I thought it was XT Di2 only.

 

[Oppa]

I didn't even realise you could get autoshift at Deore level - I thoughht it was XT Di2 only.

Well it’s not full auto shift on 1x12. It’s called free shift more of a hybrid. Software shifts when coasting anticipating torque applied given the terrain. 1x11 you can get full auto

 

[luna87824]

I didn't even realise you could get autoshift at Deore level - I thoughht it was XT Di2 only.

Its called , DEORE XT Di2 REAR DERAILLEUR

 

[Oppa]

Its called a, DEORE XT Di2 REAR DERAILLEUR

Description attached

 

[HandsomeDanNZ]

So...NOT Deore, but Deore XT.
Quite a difference. Three steps in the Shimano heirarchy, under normal circumstances: Deore, SLX, Deore XT (most often referred to as XT, NOT Deore).

 

[Oppa]

So...NOT Deore, but Deore XT.
Quite a difference. Three steps in the Shimano heirarchy, under normal circumstances: Deore, SLX, Deore XT (most often referred to as XT, NOT Deore).

So now that is out of the way the question on the original post was regarding software gremlins, I don’t think it’s mechanical

 

[HandsomeDanNZ]

So now that is out of the way the question on the original post was regarding software gremlins, I don’t think it’s mechanical

Which version of the SW are you running? Is it possible that it needs a bit of a reset with a fresh install of the firmware at a LBS or with a laptop?

 

[Oppa]

Which version of the SW are you running? Is it possible that it needs a bit of a reset with a fresh install of the firmware at a LBS or with a laptop?

I have the latest version from Etube but I do know there are some features that can only be reset via a dealer/shop so that could be an option. I am going to talk with Shimano support to determine if they have seen this before. I am a bit on the bleeding edge.

 

[Astro66]

So I am having an unusual problem and wondering if anyone has seen this. I have a 2023 Orbea Rise M10 with upgraded derailer, DEORE auto shifter integrated with EP801. For the 4th time, the software’s brain has gone nuts. For no apparent reason it shifts into 11th gear and when I try to down shift, it’s showing a lower gear on the display but won’t shift. I tried turning the system off and on no luck. What seems to work is shift up to 12th gear and with the tire off the ground begin to down shift. Don’t recieve any error messages when it happens. I wrote View attachment 147934 Shimano but never received a response. I am going to give them a call and go from there. If anyone has thoughts on this let the comments rip

The safety release in the derailleur has released.

Put the bike on a stand. Select 12th gear on the display. With your hand, move the chain to the 12th cog on the cassette. Wiggle the derailleur around a bit, and the safety release should click back in.

The function of the safety release is to protect the Derailleur from impact, by disengaging the servo motor. But it's like a clutch. When disengaged. The gears may move a bit. But not properly. So the servo motor is moving, but the derailleur isn't properly.

You will hear of feel it click back in.

I had mine disengage once when I shifted up too many gears too quick, and the derailleur collided with the cassette. I reset it and have never had a problem since.

 

[2stroked]

The safety release in the derailleur has released.

Put the bike on a stand. Select 12th gear on the display. With your hand, move the chain to the 12th cog on the cassette. Wiggle the derailleur around a bit, and the safety release should click back in.

The function of the safety release is to protect the Derailleur from impact, by disengaging the servo motor. But it's like a clutch. When disengaged. The gears may move a bit. But not properly. So the servo motor is moving, but the derailleur isn't properly.

You will hear of feel it click back in.

I had mine disengage once when I shifted up too many gears too quick, and the derailleur collided with the cassette. I reset it and have never had a problem since.

The computer also has an RD reset as well and I’ve reset mine by just shifting up and down, it will pop back in

 

[Astro66]

The computer also has an RD reset as well and I’ve reset mine by just shifting up and down, it will pop back in

There are probably lots of ways to get it to pop back in. I guess it's just a case of realigning the servo motor position, and the derailleur position, so it can click back in.

 

[Oppa]

The safety release in the derailleur has released.

Put the bike on a stand. Select 12th gear on the display. With your hand, move the chain to the 12th cog on the cassette. Wiggle the derailleur around a bit, and the safety release should click back in.

The function of the safety release is to protect the Derailleur from impact, by disengaging the servo motor. But it's like a clutch. When disengaged. The gears may move a bit. But not properly. So the servo motor is moving, but the derailleur isn't properly.

You will hear of feel it click back in.

I had mine disengage once when I shifted up too many gears too quick, and the derailleur collided with the cassette. I reset it and have never had a problem since.

Thank you I will give that a try this morning.

 

[Oppa]

Thank you I will give that a try this morning.

Update….so went through the reset process described, did a 10 mile cruise and no problems. Seems to have done the trick. I owe you a bourbon or a beer

 

[Astro66]

Update….so went through the reset process described, did a 10 mile cruise and no problems. Seems to have done the trick. I owe you a bourbon or a beer

Fantastic. I'd look you up for that beer when I visit my son in the US next. But he's in Seattle.

Glad it's fixed.