Al-Rider
Member
Contact Commençal. My motor was 3 months past the warranty when I started having the same problems and they still sent me a new motor. Great customer service.
Thanks I sent them an email yesterday with all the details.Contact Commençal. My motor was 3 months past the warranty when I started having the same problems and they still sent me a new motor. Great customer service.
Which connectors and how did he clean them?I took it to the dealer who hooked it up to a lap top.
Many, many error codes in queue.
He said the connectors were dirty so he cleaned them.
Two-mile test ride. No error.
I am not hopeful, but will give it a good test ride tomorrow. 15-miles and a good amount of vertical.
Thanks for the update. Interesting what you say about Bluetooth connectivity. I'm on the latest software and my phone refuses to pair. Luckily I have theJanc asked what was cleaned and how:
The LBS cleaned the battery and all connections he could hose down with electrical cleaner that he could get to without wrenching into the motor. I have read that the cleaning rarely fixes the problem.
I test rode today. The firmware was updated by the dealer to 4.9 (I did not request it). I had heard that STUnlocker would not function with the newer versions, but it appears to function, although I now notice a bluetooth hook up glitch. I have had to retry the link-up while before it always linked up the first time.
That is, I test rode it after having to coax the battery to charge. The amber light would go on and the power button on the bike and the e7000 display would illuminate. I would walk away and come back a half hour later to find the battery charger amber light and e7000 display was off.
I re-plugged the charger a few times and eventually got it to 100% charge.
It is on the charger now, but the amber light stays solid only for ten seconds or so. Then the e7000 display goes dark and the amber light blinks.
So, I rode it with standard settings (27.5 wheel which caused cut-out at 18.5 mph), and standard power.
I had used STUNLocker to reduce my power to Eco = 15NM, Trail = 25NM and Boost =45NM (with %Assist, and Watts also reduced from standard).
This morning's test ride found the bike balky at start up. I would press the power button and the e7000 display would illuminate then turn off several seconds later. Eventually it stayed on. I decided to stay near home and ride the volcanic mountain (Deem Hill).
The bike shut off 2/3rds of a mile down the road with the e0101 code and no pedal assist. I recycled and pedaled up the rocky trail.
At 7 miles it coded e0101. Same thing. It coded again at about 10 miles (reboot), and then as I headed back home at 13 miles. Fortunately all re-boots worked -- or I would've had to walk it a couple miles home.
Lastly, the range of the 504 Shimano battery has depreciated markedly. When new (February 2020), I would get over 40 miles on relatively flat (undulating) ground, or deep into the 30s with a goodly amount of climbs. Over the past year I have seen the range drop dramatically, as my STUNLocker app showed the batter health crop from 100% to 90s, to 80s, and now stuck on 79% for the last several months.
Today's 16.5 mile rock-ride (with some street) burned down to two bars remaining (out of five). The StUNlocker app said I was down to 28% battery, so 16.5/.72 = 23-miles to empty-ish.
So, I have quite a few issues to discuss with my dealer and Shimano.
I will drop it off tomorrow morning.
Thanks and good luck.Janc, the eBike tech said he doesn't use bluetooth, always his laptop. He seemed shocked that I would bluetooth into the unit. I don't have the connector or a laptop. Just my trusty 2015 iMac and iPhone.
Anyway, earlier this morning, I took the bike back to the LBS (one-hour round trip). The eByke tech didn't have his laptop there with all the software so he had to riff it.
I told him that all the problems were there, plus more. He witnessed the start-up issue. He eventually got it to keep the start up. When it did start up, he quickly pushed the power button three times. He told me that was a re-set.
He took it for a test ride (probably a couple miles) and reported back that it didn't shut down. I told him that on my Wednesday night ride it took over seven miles for the first error. Nonetheless, he couldn't see it, and didn't have his laptop to diagnose it.
He then used my charger (I brought it) to see how the charging was going. He hooked it up and it went beyond the typical ten-seconds and into a couple of minutes. "There, it appears to be charging." I told him it could take, ten, twenty, or thirty minutes, as this was an intermittent problem.
I told him I would take it home, charge it then do my 16.5 mile loop to test it.
Once home, I hooked it up to the charger. All was normal. I went inside. I came back out a half-hour later and the charging had ceased. I re-plugged multiple times, but every time I came back to the garage after 10 or 20 minutes, the charging had ceased, either with the amber light off, or with the amber light oddly flashing.
This afternoon, I called the owner of the shop. He told me to bring it over and they would submit a warranty claim with Santa Cruz, and see what happens.
I hoisted the Heckler into my truck and dropped it off. I'll be riding my Specialized StumpJumper Carbon World Cup Hardtail for the foreseeable future.
probably the connectors between the battery and the battery holder. After I got my new motor I still got a couple of E010 errors, but preceded by the error E020 which means there are connections problems between the battery and motor.Which connectors and how did he clean them?
Well, today LBS called and said pick up my bike. No bill from Shimano only LBS bill for dismantling shipping and rebuilding with "NEW e8000". Bike was 6 months out of warranty and 1600miles(2600km) only. So I would say a good result from Madison (Shimano UK). Yes a pain to diagnose, be without a bike but good customer service.probably the connectors between the battery and the battery holder. After I got my new motor I still got a couple of E010 errors, but preceded by the error E020 which means there are connections problems between the battery and motor.
I got one of these and it's one of the best investments I have made for my bike:
View attachment 76590
Nowadays I always clean the contacts of the battery support before every ride and I have never again had any E010 errors.
Looking at the details in this thread and a number of similar threads with the Shimano motors have me concerned about my EBike. I have a 3 month old Orbea rise which has the shimano ep8 Motor. The bike does not have a display but i am showing both E01003 and W10300 errors in the log using the ETUBE app. I must admit that I have never actually experienced a problem. But I am certainly concerned that a bike costing near £7,000 should be showing these errors, which seem to be very common and i fear it does not bode well for the future. It has been in for its first service and I made sure that both the LBS and Madison were aware of the log entries at this early stage.I showed at the bike shop today.
The battery was 100% charged using their charger (my charger might have done as well).
I took it out for a test ride to see if I could get it to throw the e010 code.
At 2.75 miles, the assist shut off and I saw the e010 code on my display.
So, I have:
A battery that doesn't get me very far
A charger that might have an issue
And a motor with a likely torque sensor problem.
The eByke tech will be in tomorrow.
Contact Shimano direct and explain the situation. My motor was replaced 6 months out of warranty.Bosch break down as well, my friend's Gen 4 needed a new motor at 1,400 miles.
Is your Shimano out of the 2 year warranty? Have you spoken to your LBS about it, you might have some comeback if it's not lasted a "reasonable time"
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