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New bike with paint damage. Should I accept or ask for a new one?

uxrjav

Member
Jul 17, 2023
5
8
Mex
Hello,

I paid for a new bike and it was brought to my local store from another location. The bike was on display on the other location. They notified me it arrived with paint damage. They are offering 100 usd and repair it themselves with touch up paint. What is the norm on these issues? Should I just deny and ask for a new bike and wait 3 weeks? What would you do?
Bike: Transition Repeater PT
Price: $10,500 USD

WhatsApp Image 2024-04-18 at 10.27.54 AM.jpeg
WhatsApp Image 2024-04-18 at 10.39.31 AM.jpeg
 

RustyIron

E*POWAH Elite World Champion
Subscriber
Jun 5, 2021
1,872
2,938
La Habra, California
That's a nasty scratch. It's in a conspicuous place. Mere touch-up paint won't fix it. I wouldn't accept it for only a hundred bucks. For five hundred I probably would, but I wouldn't be overjoyed.
 

gtfreight

New Member
Apr 17, 2024
23
10
GB
Are you sure it's just paint damage? If the carbon has taken any stress from however it happened it may fail at some point.
If I was you I'd wait 3 weeks and get what you've spent your hard earned money on.
 

Mrj35

Member
Sep 29, 2023
194
124
canada
Hello,

I paid for a new bike and it was brought to my local store from another location. The bike was on display on the other location. They notified me it arrived with paint damage. They are offering 100 usd and repair it themselves with touch up paint. What is the norm on these issues? Should I just deny and ask for a new bike and wait 3 weeks? What would you do?
Bike: Transition Repeater PT
Price: $10,500 USD

View attachment 138775 View attachment 138776
I would ask for 20% off lol its gonna get scratched later anyway. Then you can buy some tires and brake pads :D
 

uxrjav

Member
Jul 17, 2023
5
8
Mex
Are you sure it's just paint damage? If the carbon has taken any stress from however it happened it may fail at some point.
If I was you I'd wait 3 weeks and get what you've spent your hard earned money on.
I am not sure. Shop says its just cosmetic but I can see a tiny black scratch mark that went up to the first layer ofr carbon. Aparently it was not well packed and during transit a bike part stratched against it somehow.

Im not convinced its a scratch or a blow.

From this image it makes me think the first layer of carbon or several layers are cracked.

1713479820911.png
 
Last edited:

Doomanic

🛠️Wrecker🛠️
Patreon
Founding Member
Jan 21, 2018
8,777
10,489
UK
I’d want a new bike, but would consider that for 25% off assuming it is only cosmetic. 100 bucks, less than 1%, is insulting.
 

MOTO13

Active member
Sep 16, 2020
337
385
Elkhorn, Wi
Personally, I would not even consider $100 anywhere near a reasonable starting point for a $10k+ bike. At a very minimum it should be 10% or at least $1,000 off. That's what they're going to have to discount if someone else buys it. I would ask for a different bike...undamaged please.
 

BobR

Member
Apr 14, 2021
167
74
Florida
I am not sure. Shop says its just cosmetic but I can see a tiny black scratch mark that went up to the first layer ofr carbon. Aparently it was not well packed and during transit a bike part stratched against it somehow.

Im not convinced its a scratch or a blow.

From this image it makes me think the first layer of carbon or several layers are cracked.

View attachment 138788
Next…
 

Oldandslowguy

Member
Dec 2, 2022
24
72
Nevada
Hello,

I paid for a new bike and it was brought to my local store from another location. The bike was on display on the other location. They notified me it arrived with paint damage. They are offering 100 usd and repair it themselves with touch up paint. What is the norm on these issues? Should I just deny and ask for a new bike and wait 3 weeks? What would you do?
Bike: Transition Repeater PT
Price: $10,500 USD

View attachment 138775 View attachment 138776
I would absolutely not accept that, no way. I recently ordered a Specialized Turbo Levo directly from Speciailized. When I went to pick it up from my LBS it has a small ding, I refused to accept it and the shop gave me one of their bikes. You’ll have your bike many years and you paid good money for it. I would ask for a replacement and wait, without hesitation.
 

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