Lines on new fork (Zeb) stanchions. Is it normal?

[Paris Doo]

Just received my new Zeb and upon inspection I have found 4 lines (2 in every stanchions) in almost symmetrical positions front & back.

I understand that it is a fork and will get lines & scratchers in the future but is it normal to have them from brand new?

 

[Paulquattro]

No
There should not be any lines
There's either debris or bad bushing causing that .

They need to go back .

 

[Growmac]

No that's 100% not okay and needs sorting out.

 

[irie]

No, return it.

 

[VWsurfbum]

 

[Paris Doo]

Thank you guys. I have already sent the photos to Alltricks.com and asked them to return the fork but their return policy isn't clear so I am expecting their reply.

 

[yorkshire89]

If you used paypal you should be able to return through them, and shouldn't have to pay any returns postage cost for a faulty item.

 

[Paris Doo]

If you used paypal you should be able to return through them, and shouldn't have to pay any returns postage cost for a faulty item.

I have paid through PayPal. What is the process in order to return through PayPal?

 

[irie]

I have paid through PayPal. What is the process in order to return through PayPal?

The procedure to be followed will be on your language PayPal website.

 

[steve_sordy]

Those lines are scratches and they will trap fine debris that will get carried past the seals and into the fork. You do not want that!

I'm willing to bet that the seller will say it was fine when they shipped it!

 

[Paris Doo]

Those lines are scratches and they will trap fine debris that will get carried past the seals and into the fork. You do not want that!

I'm willing to bet that the seller will say it was fine when they shipped it!

I bought it from Alltricks.com and it hasn't been used (the steerer is uncut, no starnut installed, everything is still in their plastic bags) so I would be surprised to hear them say that it is fine. I have already sent them an email about the return process and I will give them a couple of days to reply and if they decline my return requests I will then go though PayPal.

 

[steve_sordy]

I bought it from Alltricks.com and it hasn't been used (the steerer is uncut, no starnut installed, everything is still in their plastic bags) so I would be surprised to hear them say that it is fine. I have already sent them an email about the return process and I will give them a couple of days to reply and if they decline my return requests I will then go though PayPal.

Looks like you have a very good case!

 

[esselite]

And don't expect for will get scraches. You should protect it and keep it clean, so it won't get any scraches.

 

[Paris Doo]

And don't expect for will get scraches. You should protect it and keep it clean, so it won't get any scraches.

Scratches from use are expected and my forks have a few eventhough I take good care of them but it is the first time I get a brand new fork with such scratches. And when I say a brand new fork I really mean it.

 

[steve_sordy]

Perhaps it's not "brand new"? I don't mean as in used before. Maybe it has been already rejected by someone else and just returned to stock by some know-nothing.

 

[Paris Doo]

Perhaps it's not "brand new"? I don't mean as in used before. Maybe it has been already rejected by someone else and just returned to stock by some know-nothing.

I wouldn't be surprised if this is the case but for sure the steerer is uncut and there are no signs of a starnut installed. I will give Altircks a couple of days to reply and then go though PayPal if necessary. I could also go to the local distributor to check it as part of the warranty process but since it is brand new I would prefer to get either a new one or a full refund.

 

[irie]

I wouldn't be surprised if this is the case but for sure the steerer is uncut and there are no signs of a starnut installed. I will give Altircks a couple of days to reply and then go though PayPal if necessary. I could also go to the local distributor to check it as part of the warranty process but since it is brand new I would prefer to get either a new one or a full refund.

If I was you I would first get a full refund, then after that buy a new Zeb from somewhere else. If you agree to an exchange for another "new" Zeb from Alltricks you risk having to go through the same process again.

 

[Paris Doo]

If I was you I would first get a full refund, then after that buy a new Zeb from somewhere else. If you agree to an exchange for another "new" Zeb from Alltricks you risk having to go through the same process again.

Full refund would be my first option.

 

[Paris Doo]

Hi again. Alltricks agreed to return the fork & get a full refund. The whole process took less than a week so I am quite happy with the outcome.

 

[steve_sordy]

Hi again. Alltricks agreed to return the fork & get a full refund. The whole process took less than a week so I am quite happy with the outcome.

Big up for Alltricks!

 

[irie]

Hi again. Alltricks agreed to return the fork & get a full refund. The whole process took less than a week so I am quite happy with the outcome.

Good result. Do NOT immediately buy from them again because you might get the same forks shipped to you!