Levo dead

[David2164]

My new levo as no power to the on off button battery is full charged had no problems for the first two rides any ideas cheers

 

[Pukmeister]

Is the battery securely fitted? Maybe try removing and reinserting it.

If no better, as its a new bike maybe its worth calling the supplier and asking them ??

 

[David2164]

Is the battery securely fitted? Maybe try removing and reinserting it.

If no better, as its a new bike maybe its worth calling the supplier and asking them ??

They don’t seem bothered in doing anything

 

[Rusty]

yup - remove the battery, press the on/off button and hold down for about 10 seconds then replace the battery and turn on.
Have seen this on a Brose powered Levo, a Yamaha powered Giant and a Bosch powered Trek.

 

[David2164]

yup - remove the battery, press the on/off button and hold down for about 10 seconds then replace the battery and turn on.
Have seen this on a Brose powered Levo, a Yamaha powered Giant and a Bosch powered Trek.

Cheers will try

 

[David2164]

Cheers will try

Bought this two weeks ago from Rutland cycles and there customer care is rubbish never use them again

 

[33red]

I have noticed if i remove my display the system does not work. If your display is removable check if it is correctly on.

 

[Indigo]

Had you done anything at all; between when it last worked and discovered it not working?

Had you washed the bike?

Did you disconnect the plug to the battery? <-- eg. In order to charge the battery.
Or possibly bumped that motor power cable plug.
1. Disconnect and inspect plug connector, check that pins are clean and dry, and free of obstructions.
2. Refit motor power cable plug. Check that plug is properly seated.

 

[David2164]

Only thing I have done is wash it

 

[Eckythump]

 

[mark1a]

Is the battery cover flap thingy clicked back in properly?

 

[David2164]

Is the battery cover flap thingy clicked back in properly?

Yes it seems fine only stopped after I washed it

 

[MuddyFunster]

OK,
As others have mentioned could be water ingress after you washed it (please tell me you didn't use a pressure washer )

I don't know your technical ability so; lay the bike gently on its side, charge port upper-most. Pop the battery charge cover off, remove the battery retaining bolt (6mm Allen Key). The battery slides out from the bottom of the tube. Once out blow both the connector and battery port with some canned air, compressor or as a last resort use your lungs (don't get any saliva in there) either way make sure it's nice and dry.

Re-fit and try again. If it doesn't work, remove the battery and place it in a warm area (wouldn't recommend an oven or airing cupboard. I would also move the whole bike into a warm area - the living room is great, but probably not best for relationship harmony. Leave overnight and try again in the morning.

Quick youtube vid on battery removal:
Good Luck!

 

[Rich-Baillon]

I washed mine today and was then getting the red flashing error afterwards. Turned off made sure the connector was seated properly then turned back on all working fine again.
Expect this is a water ingress issue.

 

[David2164]

I washed mine today and was then getting the red flashing error afterwards. Turned off made sure the connector was seated properly then turned back on all working fine again.
Expect this is a water ingress issue.

Mine did show a small red light

 

[Rich-Baillon]

Mine did show a small red light

I would leave for a while and then try again when you are sure all is nice and dry.

 

[Peaky Rider]

Hmm! can't wash your Levo then.

That's a bit of a problem here in the muddy UK.

Looks like I'll have to keep my Focus for the winters then if I go ahead and get a Levo next spring as planned and just use that as a summer bike.

 

[David2164]

I washed mine today and was then getting the red flashing error afterwards. Turned off made sure the connector was seated properly then turned back on all working fine again.
Expect this is a water ingress issue.

Mine did show a small re

Hmm! can't wash your Levo then. That's a bit of a problem here in the muddy UK.
Looks like I'll have to keep my Focus for the winter then if I go ahead and get a Levo next spring as planned.

i know it’s madness £4K for a off road bike you can’t wash

 

[David2164]

Mine did show a small re

i know it’s madness £4K for a off road bike you can’t wash

On another note underneath my levo motor in the middle is a hole should there be a bung in it

 

[33red]

In Canada we get minus 40 so for 6 months i never wash a bike, just wipe the extra off. It becomes an habit so i never wash a bike. I never have problems that i created. Here we call them dirt bikes. If your mountain bike is not dirty, you got a lazy lemon. Return to shop immediately and exchange for a real one.

 

[Rich-Baillon]

On another note underneath my levo motor in the middle is a hole should there be a bung in it

Thats normal its a drainage hole to let water out.

 

[Rich-Baillon]

washed mine a few times no issues previously, just make sure the connector is in properly before you start.

 

[David2164]

washed mine a few times no issues previously, just make sure the connector is in properly before you start.

Tr

washed mine a few times no issues previously, just make sure the connector is in properly before you start.

tried everything that people have put on still no power

 

[Rich-Baillon]

Tr

tried everything that people have put on still no power

Sounds like back to the dealer then unfortunately.

 

[David2164]

Sounds like back to the dealer then unfortunately.

Sounds like back to the dealer then unfortunately.

Spoke

Sounds like back to the dealer then unfortunately.

spoke to them I have to wait a week for them to send me a box to send it back in then they will at it if they can’t find anything it will have to go back to specialized which can take up to ten week not bad for a two week old bike or I can take it to a bike shop that has the software to check it out at my cost

 

[Rich-Baillon]

Spoke

spoke to them I have to wait a week for them to send me a box to send it back in then they will at it if they can’t find anything it will have to go back to specialized which can take up to ten week not bad for a two week old bike or I can take it to a bike shop that has the software to check it out at my cost

I would ask for a refund. Then buy locally.

 

[Rich-Baillon]

I would ask for a refund. Then buy locally.

If it develops a fault in the first 30 days then you can ask for a full refund as not fit for purpose. See citizens advice.

 

[Rich the gasman]

Wash my levo with a pressure washer and never have had any problems, don’t point it at any parts like the batt connector, headset etc just from a distance .

 

[RocketMagnet]

I wash my ebike normally, bounce of the excess water, hand dry with some drying cloths and some blasts from the compressor.. then a quick spray of contact cleaner on the bike contacts and battery contacts and leave to dry. I never power it on from the moment I start washing it until its clean dry. As long as it never sees power through the contacts when its wet it wont be an issue.

 

[Mikerb]

Depending on how it was washed there are 3 areas of possible water ingress...the battery to motor connector, the TCU, and the handlebar remote. Make sure all 3 are dry.
If you have no power and no fault indicator lights......and the problem only occurred after washing the bike, it does seem that water ingress is the most likely cause.
Have you tried connecting the charger and seeing what indications you get both on the charger and the battery?
PS...of course you can wash the bike. I have washed mine several times with no problem.....it should be washed with the battery in and the battery to motor connector securely connected. It is not advisable to use a pressure washer or indeed a garden hose on a strong setting...and that is not just about the potential for water to get forced past seals that protect those electronic components but virtually every bearing on the bike. They also only have rubber seals that cannot withstand strong direct water blasts. I wash my bike with a Mucoff, a bucket of water and a sponge.