Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

[nighiri]

what is all the crying about lads.

Maybe you've been a lucky man, this is my experience, just translated by Google from a post of mine on an Italian forum:
"2 days before Canyon stopped, the bike wouldn't turn on anymore, I took it to the service center and it took them about 3 weeks to understand that it was a useless GPS module that had broken and was blocking the engine. They ordered the new part, the order remained blocked for another 2 weeks, then it was sent to the wrong address, then another couple of weeks to understand the problem and send another GPS module, between one thing and another they gave me the bike back on December 27th (from November 2nd).
I tried the bike and at the end of the ride the engine wouldn't start anymore. I took the bike back to the service center that in the meantime had called me because Canyon had forgotten to write down the serial number of the useless GPS module so it had to be dismantled, photographed and sent to Canyon so that they could activate the module (which was never done).
I returned the bike before Epiphany, I tried it and halfway through the ride it left me and i returned back to the car pedaling. When I got home I realized that by assembling and disassembling the battery (not by me) the screws on the bushings that fix it to the frame had also stripped.
I was pissed off and scrapped everything."

 

[Steve1952]

Latest from Canyon (my bike is S so can’t accommodate larger battery )
”

We’re reaching out with an update on your battery order. Your earliest possible delivery is currently scheduled for August.​

As announced, we began shipping the first batteries in March and will continue dispatching them regularly until all replacement orders are fulfilled. Unfortunately, the delivery will take longer than expected due to unforeseen production delays. Despite our teams pulling out all the stops, refinements to our assembly standards at the supplier's premises and the necessary ramp-up in production output have affected our planned timeline. We’re working closely with our supplier to get your battery to you as soon as possible.​ As a next step, you will receive an order confirmation with your precise delivery date in August.​

Compensation for Your Waiting Time​ We recognize the inconvenience caused by this. When shipping your battery, you will receive an individual compensation as a token of our appreciation, which is calculated as follows:​ Your exact compensation amount will be calculated individually based on the waiting period from March 31 until the day your battery is sent out to you from Canyon. The monthly rate is scaled according to your bike model and purchase price, ranging from €104 to €238 per month. (Amounts will be converted to your local currency where applicable.)

Register to Receive Your Payment​ To ensure a smooth payout and make sure we have the latest data, please provide your bank account details by following the link below.” 🫣​

 

[JP-NZ]

August!!! Oh dear

 

[divit]

Thats a kick in the danglies. Almost a year without the bike. Thats not on. Im pi#sed that i have had to wait until may. Only saving grace is i have another bike. Cause if i hadnt then Canyon would be refunding me......

 

[irie]

August!!! Oh dear

"As a next step, you will receive an order confirmation with your precise delivery date in August."

Does that mean that you'll get delivery in August, or does it mean that in August you'll be told when you will get delivery?

 

[hctagalong]

Thats a kick in the danglies. Almost a year without the bike. Thats not on. Im pi#sed that i have had to wait until may. Only saving grace is i have another bike. Cause if i hadnt then Canyon would be refunding me......

That sure is. Bummer for those folks that are stuck in that situation -- especially those that have a cracked battery and have already disposed of it. 10+ months later and....still waiting while the bike gets older, depreciating in value and can't be used. Here's hoping that it doesn't actually take that long.

 

[Winford]

Trendpower also provide the higher capacity batteries for Merida with Shimano motors.

Shimao is the ones who back these batteries. Canyon just buys all the Shimano components. But if something goes south on your battery Shimano is who actually covers it. Canyon is only involved because its a safety issue on their name. Any other issues for battery warranty are through Shimano.

 

[irie]

Shimao is the ones who back these batteries. Canyon just buys all the Shimano components. But if something goes south on your battery Shimano is who actually covers it. Canyon is only involved because its a safety issue on their name. Any other issues for battery warranty are through Shimano.

Under EU and UK law the contract of sale is unless explicitly stated otherwise solely with Canyon, the seller.

 

[drocho]

Shimao is the ones who back these batteries. Canyon just buys all the Shimano components. But if something goes south on your battery Shimano is who actually covers it. Canyon is only involved because its a safety issue on their name. Any other issues for battery warranty are through Shimano.

Are you sure? Where do you get that information? I don't think that shimano is taking responsibility for products designed by bike manufacturers who want specific battery shape and size, made for their specific frames. Shimano gives possibility for them to do this if they do not want to use shimano batteries (e.g. bosch doesn't allow for that), but they have to outsource production to a Shimano subcontractor factories (trendpower). IMO batteries for spectral: on and torque: on are Canyon specific products not shimano, it is only made under shimano 'license' to work with shimano motors but only Canyon is taking responsibility for these batteries as they designed them. Another topic is what kind fo deal/agreement Canyon have with Trendpower..
This is only my guess and I may be wrong.

 

[irie]

Are you sure? Where do you get that information? I don't think that shimano is taking responsibility for products designed by bike manufacturers who want specific battery shape and size, made for their specific frames. Shimano gives possibility for them to do this if they do not want to use shimano batteries (e.g. bosch doesn't allow for that), but they have to outsource production to a Shimano subcontractor factories (trendpower). IMO this a specific bike manufacturer product not shimano, it is only made under shimano 'license'. But this is only my guess and I may be wrong

@Winford is either unaware of, or fails to understand, EU (and UK) contract law. And perhaps even that applicable in his own jurisdiction.

 

[72dan]

Good that you got your money back they should be fined for every day you had to worry and not being able to use it

I was within the period where I could dispute it with American Express which I did. Unfortunate because the bang for the buck was really good. I had the Spectral On CFR and the four way adjustable front fork much better than my Specialized Turbo Levo Comp Carbon which I just got. That bike had a lot of nice parts on it, just the battery issues.