Why should they be backed by Shimano? Canyon did the batteries with Trendpower ( former Simplo). Shimano was only opening their system to third parties. So they are not responsible for anything like design or quality issues…
Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery
- Thread starter Arminius
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- battery canyon ebikes
hctagalong
New Member
I can't imagine that entire bikes will be 'refunded' or otherwise exchanged. Rather, it'll be new batteries tweaked in a way that still fits within the frame and potentially addresses the issue (because, with a new design how could they have assurance that the same problem won't also occur after time?).
For those saying "get rid of the bike"; If you don't have one the affected models, that's pretty easy to say. At this point without any updates from Canyon, who would touch one of the affected models or who would feel good about dumping the bike onto someone else that doesn't know any better? Personally, I wouldn't. In my situation I'd be happy to be rid of the thing because of other problems I've had, not necessarily because of this recall (that's just something else that hasn't gone well for me). FWIW, I like the way my Spectral:ON rides - it's a fun bike and the value that Canyon offered is hard to beat. If they offered a refund, I'd take it (again, IMO, there is zero chance they will) but the challenge I'd face is that getting a similar spec elsewhere would cost me $1k+ additional here in the U.S. Feels like I'm pretty much stuck.
For those saying "get rid of the bike"; If you don't have one the affected models, that's pretty easy to say. At this point without any updates from Canyon, who would touch one of the affected models or who would feel good about dumping the bike onto someone else that doesn't know any better? Personally, I wouldn't. In my situation I'd be happy to be rid of the thing because of other problems I've had, not necessarily because of this recall (that's just something else that hasn't gone well for me). FWIW, I like the way my Spectral:ON rides - it's a fun bike and the value that Canyon offered is hard to beat. If they offered a refund, I'd take it (again, IMO, there is zero chance they will) but the challenge I'd face is that getting a similar spec elsewhere would cost me $1k+ additional here in the U.S. Feels like I'm pretty much stuck.
The product bought is "the bike", not the individual components.
Lemon law - Wikipedia
Zed.
Active member
The product bought is "the bike", not the individual components.
Lemon law - Wikipedia
en.m.wikipedia.org
Can that Lemmon-law apply to governments?
Wales and UK both have a test case I think
On a serious note, I’m hopeful the battery situation will be resolved soon as I’m back riding and my rail is too small
Rich.
hctagalong
New Member
I understand what you are saying and am vaguely familiar with lemon laws (no direct experience with a claim, though). Hopefully for you being in the UK you'll have success with a claim should you pursue one. In the U.S., lemon laws are generally related to automobiles but can extend, depending upon the state, to select other products (boats and appliances). My state? Applies to only automobiles therefore a lemon law doesn't apply.The product bought is "the bike", not the individual components.
Lemon law - Wikipedia
Perhaps this would fall under an "Implied Warranty"
(from the lemon law article referred to). I have no idea and I am reluctant to spend the money on legal advice to find out. Especially since Canyon claims to be working on a resolution. Speaking of which, didn't they say "4 weeks"? Wouldn't that equate to finding out something during this upcoming week?Uncomfortably_Numb
New Member
This is exactly right, the batteries are made 'under licence' from Shimano within the STEPS program. The design and manufacture of these batteries is the collaboration between Trendpower and Canyon. Winford talking shite again.
Google says:I understand what you are saying and am vaguely familiar with lemon laws (no direct experience with a claim, though). Hopefully for you being in the UK you'll have success with a claim should you pursue one. In the U.S., lemon laws are generally related to automobiles but can extend, depending upon the state, to select other products (boats and appliances). My state? Applies to only automobiles therefore a lemon law doesn't apply.
Perhaps this would fall under an "Implied Warranty"
"Minnesota's lemon law applies to vehicles, not bicycles, but the federal Lemon Law, the Magnuson-Moss Warranty Act, may apply to bicycles and other consumer products."
Don't know what "may apply" means.
I decided to ask them to return a bike, to ping them, and watch what they answer. Here is today's answer.
Just a little story of my Canyon Spectral:On. The story, why I would never again deal with them.
I bought Canyon this February (2024). They sent the bike with no charger in the box, other parts were missing, but I didn't ask for them. Email about missing charger had 1 week to reply. Then they sent it - I lost two weeks.
on 5 May, I found that the chainstay was cracked. I emailed it, and again - any email to support has a one-week lag. You always wait 1 week for a response. And the response was it's not a warranty - buy the new one. OK. I lost another 3 weeks of riding.
At the end of July, it was about 800km ridden and the bearing started to crack all over the bike. I disassembled everything and found grease only in two of them. Most of them were full of sand and other trash. I cleaned it and added the grease.
Now this battery story and I haven't ridden for a month again. My battery has two big cracks.
I use this bike for everyday activities like shopping, going to the gym, and so on ( I live in a small village in the mountains ).
So this brand doesn't have a normal warranty, doesn't test its products, and doesn't have normal quality assurance. I never again deal with them and never advise anyone. I don't believe they will fix it ASAP, and we can sell these bikes for the normal price after.
I just realized, that any e-bike with a Bosch motor always has a Bosch battery with it, and only bikes with Shimano often have some custom solutions. Am I right?
It's a huge advantage I guess, that you can travel to some bike park by plane and rent there standard Bosch battery everywhere, but no one will keep the zoo for Shimano models...
Couldnt google that, but checked a lot of bosch models and that looks true.
If I knew that in the past...
It's a huge advantage I guess, that you can travel to some bike park by plane and rent there standard Bosch battery everywhere, but no one will keep the zoo for Shimano models...
Couldnt google that, but checked a lot of bosch models and that looks true.
If I knew that in the past...
Correct....the Bosch Smart system is only supplied to brands as a complete system comprising motor, cabling, controller, battery. There is no mix and match option. There are Bosch variants of battery and controller/remotes and display screens however.
I dont think the previous Bosch system ( ie pre 2022 usually with a Purion controller) is quite so closed however.
I dont think the previous Bosch system ( ie pre 2022 usually with a Purion controller) is quite so closed however.
Ernesto Tamayo
New Member
This is what I wrote to Canyon few days ago, because it doesn't look good so far, today is 4 weeks since they informed everybody, and there is no news
''Really hope I had better solutions from you, but you sell bikes to be ridden, and doesn’t look like I will ride my bike any time soon, that is why I am letting you know that I request a full refund of my purchase''
''Really hope I had better solutions from you, but you sell bikes to be ridden, and doesn’t look like I will ride my bike any time soon, that is why I am letting you know that I request a full refund of my purchase''
Ernesto Tamayo
New Member
They responded yesterday ''We just want to let you know that we are currently receiving a high volume of enquiries. This means the team may take a few days longer than usual to answer your request''.
Looks like there is no way they will have any solution in the near future
In other word, they know they're fucked. Stay with it, you’ll get a result.
They have no other choice to solve the problem, there will be a result but they might want to make it right.
Yes it is not a good situation but it is not like it was their intent and if you think about the price of such bike multiplied by the amount, if they have to reimburse, it might be a near death experience if not it.
Eg: let's take some lower numbers:
- 20k bikes at 6k, it is 120 millions.
- 20k batteries - Idk 600 bucks before taxes? Still 12 millions but way more doable.
Let's imagine, it is not 20k bikes sold but like mentioned previously 50-120k (120k bike -> 720 millions) ... we are talking about huge amount of money.
FWIW, revenue of Canyon in 2022: 646 millions.
That is why refund is just not an option unless their insurance is pretty damn good. Just know also that they might are at the moment suing the company that have manufactured the battery? Who knows really. At the very least for some partial responsibility.
To have worked in the past close to such case it can take years to be `solved` between two companies.
Yes it is not a good situation but it is not like it was their intent and if you think about the price of such bike multiplied by the amount, if they have to reimburse, it might be a near death experience if not it.
Eg: let's take some lower numbers:
- 20k bikes at 6k, it is 120 millions.
- 20k batteries - Idk 600 bucks before taxes? Still 12 millions but way more doable.
Let's imagine, it is not 20k bikes sold but like mentioned previously 50-120k (120k bike -> 720 millions) ... we are talking about huge amount of money.
FWIW, revenue of Canyon in 2022: 646 millions.
That is why refund is just not an option unless their insurance is pretty damn good. Just know also that they might are at the moment suing the company that have manufactured the battery? Who knows really. At the very least for some partial responsibility.
To have worked in the past close to such case it can take years to be `solved` between two companies.
Of course refund is an option if only because only a small proportion of affected Canyon owners will take up and follow through on the full refund option. The majority that don't will lose their money.
I wonder about that, knowing that some have been refund will be posted somewhere, then all will follow. Unless they put a clause of NDA on the refund which would be crazy.
Anyway, just saying it cannot be a global refund, I still think Canyon is a great brand and just use a footgun.
Anyway, just saying it cannot be a global refund, I still think Canyon is a great brand and just use a footgun.
Crazy News… please share the details
Not sure I amIt's obvious from your posts that you are a Canyon 'fanboi'.
, two most recent ones are Kona and Trek. I just like to see low price and good package for people to enjoy the sport.Woah... that would be pretty remarkable in truth,... I'd love more info. I don't have a dog in this fight at all, but it's an interesting one
EU regulations: Canyon Emtb Battery Safety Notice
SummerMadness
Member
I've not had any comms back from Canyon, please do share, would be appreciated
SummerMadness
Member
I've not had any comms back from Canyon, please do share, would be appreciated
Canyon Emtb Battery Safety Notice
Does there seem to be a trend of which serial no. batteries are cracking? Or is it just random? Do the serial no's go in order of build date for example 0001 oldest 0004 newest? Good question. Canyon knows this, the public "us" has not stated any of that yet. What I have seen is this issue...
www.emtbforums.com
DeanBeanoTaylor
Member
Did you get in touch with them about this specifically?
Yes I was emailing them every few days asking for a refund. A new battery wasn’t an option in my mind no way it could be properly tested in a short space of time.
Seems fair but for people that have done upgrades is it going to be an issue if they do not have the stock parts?
I imagine is you bought a way more expensive fork and sold the stock stock one you would be in a pain. Or just random buy a used similar one?
Seems like they would strip the bike and sell the parts, wdyt ?
I imagine is you bought a way more expensive fork and sold the stock stock one you would be in a pain. Or just random buy a used similar one?
Seems like they would strip the bike and sell the parts, wdyt ?
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