Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

[Ozone08]

This is the part that confuses me in the email highlighted below.. Are they saying they take back the batteries to a Canyon factory and dispose them in accordance with the local law? Anyway i guess
we will find out in a month.

" If you detect any potential damages in the housing, we take back the batteries at our Canyon Factory Service locations in Germany (Koblenz), Belgium (Rotselaar), Netherlands (Eindhoven), Spain (Tres Cantos/Madrid) and USA (Carlsbad). Otherwise, dispose of the battery in accordance with local legal requirements."

 

[Uncomfortably_Numb]

They are saying that you can take the batteries back to their Canyon-Factory Service depots in Germany (Koblenz), Belgium (Rotselaar), Netherlands (Eindhoven), Spain (Tres Cantos/Madrid) and USA (Carlsbad).

The UK doesn't have one so you would dispose of the battery at your local recycling centre, if they'll take it (good luck with that!).

 

[Ozone08]

They are saying that you can take the batteries back to their Canyon-Factory Service depots in Germany (Koblenz), Belgium (Rotselaar), Netherlands (Eindhoven), Spain (Tres Cantos/Madrid) and USA (Carlsbad).

The UK doesn't have one so you would dispose of the battery at your local recycling centre, if they'll take it (good luck with that!).

Gotcha cheers buddy, I'm a mechanic I have a battery scrap guy so that wouldn't be a problem. Well as much as this sucks at least we will have a fresh battery (done 2500 miles on mine)

 

[Mad_Angler1]

It's a pretty poor overall design when you look at it. The battery has it's weight pulling down and it's screwed in with bosses in the moulding. All stress is pulling on that. Throw in vibrations and and the aggressive use case is a bad mix.

Tbh this shows that any barrieries in these kind of bikes need to be in extremely solid likely aluminium casings tbh. One could argue this is a sign of cost cutting but you can't expect people to think of this stuff before it's happened.

With regards to safe use of these there is no indication its BMS or a cell issue. It seems entirely to be based around battery casing failure then allowing I water so if your pack is not showing signs of issues in this regard from a safety perspective things should be ok, however you are then going againt manufacturers ready recomendations and never listen to internet armchair engineers

Sorry to those having issues a horrible position to be in.

 

[Uncomfortably_Numb]

Gotcha cheers buddy, I'm a mechanic I have a battery scrap guy so that wouldn't be a problem. Well as much as this sucks at least we will have a fresh battery (done 2500 miles on mine)

Does he even take Lithium batteries? If he does, it won't be for long, there is legislation coming for the handling, storage and transportation of them.

 

[Ozone08]

Does he even take Lithium batteries? If he does, it won't be for long, there is legislation coming for the handling, storage and transportation of them.

it's a company in the northwest England, I think if my battery doesn't show any signs of cracking I'm going to run it completely flat and keep it as a spare. If its cracked it's getting scrapped.

 

[Uncomfortably_Numb]

it's a company in the northwest England, I think if my battery doesn't show any signs of cracking I'm going to run it completely flat and keep it as a spare. If its cracked it's getting scrapped.

If you're intending to run it as a spare, don't run it flat, Lithium batteries should be stored at around 40% charge.

Google:

• Why 40-60% Charge? Storing lithium-ion batteries at a lower charge level, rather than fully charged or completely drained, reduces stress on the battery and helps preserve its capacity over the long term.
• Cool, Dry Environment: In addition to keeping them at 40-60% charge, it's also beneficial to store lithium batteries in a cool, dry place, as heat can degrade battery health over time.

For long-term storage, this partial charge level and temperature control are key practices to extend the life of lithium-ion batteries.

 

[Mad_Angler1]

Correct don't leave it flat as it will risk the cells gassing due to chemical change over time and this will result in puffing.

The actual safety risk when flat is minimal but you will kill the cells.

As stated you should aim for around 60% charge for optimal storage voltage. If your intending to leave for months you should cycle it every 3-4 months from full to flat then back to 60% (3/4 charge) to keep the cells exercisized and the BMS accurat.

 

[doochenozzle]

Why not continue to ride your bike? Just charge it outside away from other flammables and maybe store outside as well.

 

[Superses]

Full notice - Mandatory battery check and safety notice

Extract:
„Understanding the issue
The batteries used for our E-bikes are sourced from reputable companies and tested to meet or exceed industry standards. We have been notified that a small number of batteries may be liable to damage the housing appearing as small cracks, gaps or similar.

In rare circumstances, this could allow moisture inside the battery, potentially triggering a short-circuit that bypasses the fail-safe protection mechanisms. Whilst extremely unlikely, we cannot rule out that a damaged battery might catch on fire, resulting in a risk of personal injury or damage to property.

We must instruct you to please stop using any of the affected batteries in your bike and to not charge them.
….“

Do you have a creeping crack?
You Need:
It may provide a temporary fix.....
Worked on my Petzl torch

 

[whitymon]

Why not continue to ride your bike? Just charge it outside away from other flammables and maybe store outside as well.

If it is cracked this could lead to dangerous situation, like self ignite regardless it is charging or not.

People can definitely gamble, up to them, I wouldn't.

 

[irie]

"The batteries used for our E-bikes are sourced from reputable companies and tested to meet or exceed industry standards. We have been notified that a small number of batteries may be liable to damage the housing appearing as small cracks, gaps or similar."

Well, Canyon would say that, wouldn't they?

Even if it were the truth Canyon couldn't say: "The batteries used for our E-bikes are sourced from the cheapest companies and untested to meet or exceed industry standards. We have been notified that a large number of batteries may be liable to damage the housing appearing as large cracks, gaps or similar."

 

[Mad_Angler1]

Well, Canyon would say that, wouldn't they?

Even if it were the truth Canyon couldn't say: "The batteries used for our E-bikes are sourced from the cheapest companies and untested to meet or exceed industry standards. We have been notified that a large number of batteries may be liable to damage the housing appearing as large cracks, gaps or similar."

Atleast they are handing it, it's not an easy task with such an expensive component of the bike and I suspect a lot of other manufacturers will be watching this closely. This will make some see that outsourcing the warranty responsibility of the two most expensive components of the bike to the likes of Bosch, Shimano or DJI makes business sense. While they probably were able to increase some margin by bringing the battery in-house they are dearly paying for that now.

However outsourcing is not the perfect solution and wait till the DJI issues start on Avinox and they will as they will be as slippery as they come.

If it's hardware they will deny everything even when they make changes and when it's software that could have been as bad as peoples products completely bricking or even worse like drones falling from the sky they post release notes lthst say "fixed some known bugs" or " fixed rare issue".

I'm not sure there is a perfect solution right now but atleast with the likes of Bosch they have a known behavor and known quality.

 

[Arminius]

Well, Canyon would say that, wouldn't they?

Even if it were the truth Canyon couldn't say: "The batteries used for our E-bikes are sourced from the cheapest companies and untested to meet or exceed industry standards. We have been notified that a large number of batteries may be liable to damage the housing appearing as large cracks, gaps or similar."

I just quoted this that day from their website linked and to share the info.

@Mad_Angler1 In the end it comes down to liability. Worst case a home is burning down and people get injured or killed due to this issue.

 

[Uncomfortably_Numb]

However outsourcing is not the perfect solution and wait till the DJI issues start on Avinox and they will as they will be as slippery as they come.

Please elaborate, are DJi not trustworthy or something? I haven't looked into them much other than watch a few YT reviews and I assumed with their extensive experience with drone batteries that they'd be a real and solid contender?

 

[Mad_Angler1]

Please elaborate, are DJi not trustworthy or something? I haven't looked into them much other than watch a few YT reviews and I assumed with their extensive experience with drone batteries that they'd be a real and solid contender?

Go look at my posts in the Avinox thread for an more in-depth but "Trust worthy" is a complicated word. They are a Chinese company with deep links to the CCP and are on the cusp of being banned by the US and others national governments on the grounds of national security. They have a history of some pretty merky behavor and while absolutely make some great products and do behave better today than in the past there are more skeletons buried than in pompeii.

 

[whitymon]

Bit apart the topic, let's not dive into DJI all the time!

FWIW, I am starting to see several people trying to get rid of their Spectral/Torque: On. I wonder if the sellers will warn the buyer of the current recall ... they might not.

 

[Uncomfortably_Numb]

Go look at my posts in the Avinox thread for an more in-depth but "Trust worthy" is a complicated word. They are a Chinese company with deep links to the CCP and are on the cusp of being banned by the US and others national governments on the grounds of national security. They have a history of some pretty merky behavor and while absolutely make some great products and do behave better today than in the past there are more skeletons buried than in pompeii.

Interesting, my job is Cyber Security for, shall we, say one of the top 5 biggest orgs in the world. Tell me more, feel free to PM me if sensitive.

 

[Mad_Angler1]

Bit apart the topic, let's not dive into DJI all the time!

FWIW, I am starting to see several people trying to get rid of their Spectral/Torque: On. I wonder if the sellers will warn the buyer of the current recall ... they might not.

This is always hard. If an issue in the UK is registered with the OPSS then there are legal ramifications for business and dealers that sell the products however in the end it falls to the manufacturer to recall and resolve this with consumers.

From a private indervudual perspective they have no legal requirement to tell someone that the product they are selling has an issue however where they could fall fowl is if something bad happened such as it caused a fire and killed someone and you knowingly sold it knowing that could happen and did not tell them.

Sadly people will not want to be left holding the baby on this and it's a no win for anyone.

 

[whitymon]

Weird dude, in France, I guarantee you, you will face serious Legal problems. It is called something like `hidden defect` and apply to everything, obviously if buyer can prove the owner was aware.

This is for example why, now as a private individual it is dangerous to sell a car to another individual as they could try to claim something. Hard and costly to prove but it work something if the buyer scam you or hide some defect.

Anyway silly situation, but in case of life threat I do not think this would end well if a buy face a battery fire from a seller that just sell the bike and where Canyon can prove he was aware.

Let's just hope no one is hurt during this sad story.

 

[Zed.]

Am I the only one hoping that a solution is found and that I can still ride my 4 month old Torque:ON Roczen


oddly enough my mrs has an Orbea Rise that had battery problems (trendpower) and also an Orbea Gain roadbike, again had battery issues (trendpower)

both Orbea battery issues involved warranty replacements AND were within 6 months of each other - in age and time

when the Rise went in for warranty repair, she bought / built an Sworks KSL causing the repaired Rise to get 1 ride since & the repair was in January

Rich.

 

[Winford]

Even if it were the truth Canyon couldn't say: "The batteries used for our E-bikes are sourced from the cheapest companies and untested to meet or exceed industry standards.

Not a really a Canyn decision. Shimano puts their stamp of approval on these batteries, its why Shimano does the warranty work on these. Canyon just sends you the warning to cover their end, since they sold it to us.

 

[Zed.]

Not a really a Canyn decision. Shimano puts their stamp of approval on these batteries, its why Shimano does the warranty work on these. Canyon just sends you the warning to cover their end, since they sold it to us.

^^THIS

Rich.

 

[irie]

Not a really a Canyn decision. Shimano puts their stamp of approval on these batteries, its why Shimano does the warranty work on these. Canyon just sends you the warning to cover their end, since they sold it to us.

In the UK it depends who your contract of sale is with, don't know about non-UK

 

[Ribinrobin]

My spectral on is like 2 motnhs old if that? been loving the bike best handling emtb ive ridden. To get this news so soon after purchase sucks, been riding my normal bike but will still get the eeb out when needed. I know this is far fetched but wonder if it would cost canyon less to recall all the bikes and either refund the owners or offer a bosch replacement.

 

[Pars]

As a UK owner I have been wondering why at this time with have a stop use notice but it doesn't appear to be an official recall as yet, especially if it is such a safety risk. If you search Canyons website their recall page doesn't mention it at all. The only page is from the link in their email. So was also wondering why the UK GOV site has no mention of it as they tend to be onto issues like this. Well it has now and they have a slightly different take on the risk assessment side of things...

Product Recall: Canyon E-Bike Batteries (2411-0074)

Product Recall for Canyon E-Bike Batteries presenting a high risk of fire.

www.gov.uk

Spot the difference to Canyons email!? They also seem to think a replacement battery is on its way. I so hope they sort this mess asap.

 

[irie]

As a UK owner I have been wondering why at this time with have a stop use notice but it doesn't appear to be an official recall as yet, especially if it is such a safety risk. If you search Canyons website their recall page doesn't mention it at all. The only page is from the link in their email. So was also wondering why the UK GOV site has no mention of it as they tend to be onto issues like this. Well it has now and they have a slightly different take on the risk assessment side of things...

Product Recall: Canyon E-Bike Batteries (2411-0074)

Product Recall for Canyon E-Bike Batteries presenting a high risk of fire.

www.gov.uk

Spot the difference to Canyons email!? They also seem to think a replacement battery is on its way. I so hope they sort this mess asap.

From the above link:

Corrective action
The product has been recalled from end users.

Canyon is stopping all sales of the Affected Products

This must mean that Canyon has stopped selling new bikes with these batteries?

 

[Mikerb]

From the above link:


This must mean that Canyon has stopped selling new bikes with these batteries?

I suspect customs checks would block import to the UK of affected models.
One aspect I have not seen clarified is whether the problem is caused by defective battery casings, or the method of holding a battery by bolting into that casing. If it is the latter, merely replacing batteries found to be cracked would be a waste of time.

 

[Dcl74]

From the above link:


This must mean that Canyon has stopped selling new bikes with these batteries?

Correct they have stopped selling them. Their website has the bikes greyed out with a message stating "Coming Soon"

They also don't have the the batteries listed to purchase.

 

[Zed.]

Correct they have stopped selling them. Their website has the bikes greyed out with a message stating "Coming Soon"

They also don't have the the batteries listed to purchase.

no new bikes or batteries affected are available, oddly enough I bought my Torque:ON in August and the option to purchase a second battery was removed from the website about a day later (when I was thinking a second battery would be usefull )

Rich.