Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

[Winford]

In the UK it depends who your contract of sale is with, don't know about non-UK

here the shimano warranty is actually on the battery itself, as is the wiring cable and obviously the motor. Yours should be the same. Canyon will be required to notify you, but its shimanos responsibility

 

[Winford]

They also seem to think a replacement battery is on its way

so the canyon page at their site, says we will contact you later, after we figure out what the next steps will be.

I would not assume a new battery is coming just yet, because next step may be an inspection by your nearest Shimano tech. I honestly doubt this. But its how they worded it. They left the door open.

This is all a legal issue, and like car dealers, a stop sale of effected products until there is a resolution that returns the end user to a safe product.

 

[Zed.]

I would not assume a new battery is coming just yet, because next step may be an inspection by your nearest Shimano tech. I honestly doubt this. But its how they worded it. They left the door open.

agreed, its in the hands of the legal profession now
as to inspection, thats a longterm rolling lifetime of inspection as its probable that all plastic casings will fail eventually

Rich. (waiting hopefully for a resolution)

 

[txominsabin]

Hello! A new owner from basque country! Spectral cf9 900wh batery.
I have a month to a free retourn of the bike. Waiting news...

 

[whitymon]

Hello! A new owner from basque country! Spectral cf9 900wh batery.
I have a month to a free retourn of the bike. Waiting news...

If you can return the bike I would do it - even if it is expensive and cumbersome to do.

If the faults issues are by design, there is really not much they will do and the window of solution is clearly unknown.

Do not want to be dramatic but here is it.

 

[irie]

Hello! A new owner from basque country! Spectral cf9 900wh batery.
I have a month to a free retourn of the bike. Waiting news...

Return the bike now.

 

[Lexle]

I also have a battery and I would think that 4 weeks is a VERY optimistic estimate if the solution is a new battery given sourcing leadtimes and 2 weeks of boat shipment from Asia. I assume that Trendpower will be footing the bill as it is likely due to there process control. It looks like most failures are at the screw boss and I would guess it is due to issues with control of a ultrasonic insertion process.

Shipping from China to Europe by ship is currently around 10 week (shipping is not going thru Suez currently) The bosses are mostly a warm inserting , not ultrasonic