Sapientiea
Active member
I have had a very good conversation with YT about motor replacement etc. on the Decoys. It is actually Shimano's policy that prevent YT from selling motors. They are just not allowed by Shimano. So the old/broken motor has to be sent to YT, YT sent it to Shimano and Shimano sent a new motor back with or without discount (Shimano's decision). Also a thing I did not know was that the warranty on the motor lies with YT. So for example, if you buy a new motor at a Shimano approved support center then the warranty lies with them not you. They are also not allowed (by Shimano) to install YT's firmware on the bike. Only YT can do that. If you buy a new motor somewhere else Shimano will not grant you any warranty. That is of course an absolutely insane policy, that is only true for the motor not for any other Shimano part on the bike.
As I am planning a 2/3 month biking trip through the alps this summer I am in need of a replacement motor. Just in case it fails. They mentioned that sending it to YT and back to me could take 20 or so days so that is just too long. I ordered a spare e8000 motor from 4mybike.de. Will have the motor tested before my trip.
As I am planning a 2/3 month biking trip through the alps this summer I am in need of a replacement motor. Just in case it fails. They mentioned that sending it to YT and back to me could take 20 or so days so that is just too long. I ordered a spare e8000 motor from 4mybike.de. Will have the motor tested before my trip.