Giant RideControl App Issues

[mjbikes]

Hi, ever since I purchased my bike I've never been able to access ebike settings within app. My bike is synced otherwise. I've got the latest update. I've tried removing battery, reinstalling app and I continue to get the 'Please Try Again' notice on that setting. I have this expensive bike and I can't even adjust the motor settings. Anyone else run into this issue and know how to resolve it? Love the bike otherwise! Cheers.

 

[Nicho]

Hi, ever since I purchased my bike I've never been able to access ebike settings within app. My bike is synced otherwise. I've got the latest update. I've tried removing battery, reinstalling app and I continue to get the 'Please Try Again' notice on that setting. I have this expensive bike and I can't even adjust the motor settings. Anyone else run into this issue and know how to resolve it? Love the bike otherwise! Cheers. View attachment 80158

When I got my Trance in 2019 the old app had just been released, and the button needed to get to the motor adjustment section was greyed -out.
I took it back to the bike shop and they contacted Giant and were told to connect the bike to their computer and run their diagnostic programme.
This re-set the app and everything worked in the motor adjustment / diagnostic section but the ride recording section of the apps have never worked properly, so most people use a Garmin instead and just use the Giant app for updating and adjusting the motor settings.

 

[lharpel1]

I had lots of connection issues when I have an Android phone. With an Iphone it seems to work ok. So could this be a phone issue rather than the bike ? Worth a try on another phone.

lee

 

[jeanmarc]

The iPhone app has issues too. Less lately, seems it keeps improving. Needing an internet connexion is still nonsense BS.

 

[Tourbiker]

Today a new version of the app automatically installed on my phone.
IT IS GETTING EVEN WORSE !!
The previous registered bikes are disappeared in the app, it also cannot find the bikes anymore.
The good thing is, the app is now completely worthless and of no use and not able to brick your bike anymore .
The bikes still are detected by the phone however, so it is definitely an app issue.

 

[trailaddict]

Stop moaning, reinstall the app and you're good to go.

 

[Tourbiker]

No moaning: tried reinstalling, rebooting, restarting bike: no luck

 

[jeanmarc]

Android or iPhone?

 

[Tourbiker]

Android or iPhone?

Android

 

[jeanmarc]

Just saw there was an update available (iPhone v 1.13.1), I don't use automatic updates on my phone. Not sure I'm going to try this one just yet... Thanks for the heads up.

 

[andyb2]

yep, don't update, I just did, and can no longer connect to the bike

 

[jeanmarc]

yep, don't update, I just did, and can no longer connect to the bike

iPhone?

 

[andyb2]

android

That said, I've just uninstalled and re installed, and it's connecting again.

 

[Tourbiker]

android

That said, I've just uninstalled and re installed, and it's connecting again.

Didn't work for me. Get also some weird "support" app at initial install

 

[Tourbiker]

Tested today with a tablet on Android 10: it works with that, so probably it also works on older Android versions.
My phone is on Android 11, there the app fails.

It also wants to update the firmware, which I don't like to do due to briked bikes by previous updates (I trust the updates by the LBS more).
You can only bypass the update request by disabling wifi.
That means Giant didn't incorporate (yet) any of the (simple) requests posted here.

Anyone familiair with this update ? (functionality, reliability)

 

[jeanmarc]

For what it’s worth, I did the app update on iOS without issue yesterday. The bike “asked" for a firmware update which was also without issue. I’m running the latest version of iOS on my iPhone, the bike is a Reign E+2 2022.

As for feature requests to Giant, I doubt very much that this forum has any impact on that.

There are updates and they do improve slightly I think.
The app isn't the reason I bought the bike in the first place, but it would be nice to see some improvements.

 

[Chris ledger]

For what it’s worth, I did the app update on iOS without issue yesterday. The bike “asked" for a firmware update which was also without issue. I’m running the latest version of iOS on my iPhone, the bike is a Reign E+2 2022.

As for feature requests to Giant, I doubt very much that this forum has any impact on that.

There are updates and they do improve slightly I think.
The app isn't the reason I bought the bike in the first place, but it would be nice to see some improvements.

How do you find the bike itself im waiting for mine to be delivered

 

[Nicho]

Ever since the original app was released most problems with it seem to occur with Android devices.
Giant seem to develop it for Apple devices and push it over to Android as an afterthought.

 

[jeanmarc]

How do you find the bike itself im waiting for mine to be delivered

Hey Chris, the bike is in my dining room waiting for the snow to melt...
Pure torture

 

[Chris ledger]

Lol my brand new bike is waiting a replacement motor i feel your pain

 

[mazin]

I have an issue with registering in the app - it does not send verificatio0n codes while I try to confirm my email. Its not the spam issue, I check the spam folder as well. My domain address is Polish, but the app works in this language version since last year. Could anyone help please? I don't use fb, so I can't log in with facebook. I asked that at Giant's help page but they just ignored me.

 

[Voexi]

Hi, ever since I purchased my bike I've never been able to access ebike settings within app. My bike is synced otherwise. I've got the latest update. I've tried removing battery, reinstalling app and I continue to get the 'Please Try Again' notice on that setting. I have this expensive bike and I can't even adjust the motor settings. Anyone else run into this issue and know how to resolve it? Love the bike otherwise! Cheers. View attachment 80158

Is there any Fix for this?

 

[jeanmarc]

You seem to have iPhone, are you running version 1.18.0 (latest)?
I am at 1.17.2, and all previous versions since 1.15 have been without issues on iPhone, Reign E+2. Sorry to hear you have problems, seems like a visit to LBS…

 

[Voexi]

You seem to have iPhone, are you running version 1.18.0 (latest)?
I am at 1.17.2, and all previous versions since 1.15 have been without issues on iPhone, Reign E+2. Sorry to hear you have problems, seems like a visit to LBS…

I am on the latets version 1.18.0. Is there a way to get an older version on the iPhone?

 

[jeanmarc]

Not from the apple app Store you can't, don't know if LBS have a way to do this? What bike do you have?

 

[Voexi]

Not from the apple app Store you can't, don't know if LBS have a way to do this? What bike do you have?

Got an Giant Trance E+ 3 2020

 

[jeanmarc]

Should work. I think the nearest Giant shop should be able to help.