Giant Reign 2 E+ 2022 - nothing but problems

[Jackie]

I bought this bike new in 2022 and have had nothing but issues with it. It's been back to Giant twice now, the first time they had it for close to six months, and it still has intermittent issues with the motor cutting out. It has less than 1000km on it and I don't even want to ride it anymore because of all the issues I've had. I can't rely on it in a race that's for sure.

Has anyone else had similar experience and what was your ultimate outcome?

I just want to sell the thing and buy a different brand but my husband reckons Giant should come to the party and trade it on a new one.

 

[jeanmarc]

I am very sorry to hear that you have problems and I absolutely understand you not wanting to ride it anymore.

I have the exact same bike (Reign E+2 2022) which has been faultless for 5,000 km now. I think Giant and the dealer should be pressured to come up with something... Easier said than done but still, this is not normal by any stretch. My two cents.

 

[Kevjob51]

i have about 2K miles on mine, no motor or battery issues at all. I had a speed sensor error where magnet came dislodged and I superglued it back on 2 years ago. Bummer about your issues, hopefully Giant steps up

 

[Madonas]

I've had a new 2023 reign e+3 since Feb 3 2024. Now has 4659 Km (2900 miles). No problems on the electrics for this bike. I USE A garmin 830 or garmin 840 for a display. Never threw an error at all.
My first ebike had a lot of problems due to defective shimano 7000 series motors.
2 were replaced in short order
I have one now wot 11500 Km and a spare with 6600 Km.

It is hard to diagnose problems on Giant ebike without proper testing equipment and of course without skilled personnel.
I feel that you are dealing with a bit of both.
I would be constantly on them to replace all defective parts immediately or refund your money.
Giant Sync drive pro 2 motor seems to me to be a pretty solid choice for a motor system but I would say quality issue creep into the manufacturing process.

Hopefully you get this sorted out soon.

 

[Redlemon]

I had a 2022 Reign E+2 and now a 2024 Reign E+1 and not a single issue with both of them.

Yamaha motors are pretty reliable, but shit happens.

A friend had the exact same issue as you and Giant had to replace the motor, it was replaced within a week.