Giant App Issues

[Heems]

I have had two rides so far where I used the app to record the ride. I noticed that both rides show the app disconnecting from the bike at around 5-6 miles. Can’t be a coincidence I figure. Anyone else experience this? I have an iPhone. Is Bluetooth timing out or a bug with the bike gateway?

 

[Jackware]

Reading other people's posts I think you need to have good 3g/4g or WiFi for it to work.

 

[Heems]

Reading other people's posts I think you need to have good 3g/4g or WiFi for it to work.

I should have read the thread ... literally 3rd post (Giant App Issues - EMTB Forums) says that if you leave the BT range and come back in it won't reconnect automatically. I stopped a couple places to take pictures of the bike and while not too far (6-10ft) it's possible BT was deemed as out of range. Mostly likely solves the mystery.. although @Giant_Developer a solution for the app to reconnect while running/recording would be great if possible.

 

[pdgs]

Anybody tried the latest iOS version?
1.15.0
Got an update request …..

 

[ilostmypassword]

Anybody tried the latest iOS version?
1.15.0
Got an update request …..

View attachment 88870

Mine went to 97% 3 times and failed. Restarted app and all good. Not ridden the bike yet. Hopefully the super twitchy feel when stationery and foot on pedal gets some love. Maybe it won't hahah

 

[Jackware]

Hopefully the super twitchy feel when stationery and foot on pedal gets some love. Maybe it won't hahah

I doubt it, as Yamaha call this feature 'Zero Cadence Technology' and has been kept on the new PW-X3 motor.
To quote the Yamaha-Motor.com website blurb, 'Fundamental design choices create the distinctive feature of providing instant support with full torque immediately after pressure is applied to the pedal, not after certain crank turn.'
ICYDK you should keep your feet off the pedals when switching on as it can confuse the torque sensor and you'll find assistance is reduced.

 

[malc101]

That zero cadence feature is great for starting in rough, uphill, areas. It’s not like the bike will put itself through a wall, like a misprogrammed Bafang motor. Dumbing it down for users who don’t learn how to use their equipment would be a mistake.

 

[jeanmarc]

Update 1.16 for iOS available now... anybody tried to install it yet?

 

[hyfly25c]

Yes - installed and I regret it already!
The app does not even start on my mobile now.

 

[jeanmarc]

Yes - installed and I regret it already!
The app does not even start on my mobile now.

Yikes!

 

[malc101]

Just wait till it forces you to update your bike.

 

[whayze]

I note the app updated on my iPhone a few days ago and now it’s just crashes on opening. Luckily I’ve managed to ride with no issues but frustrating I can’t see the battery % or change riding modes etc

Pretty poor form..

 

[hyfly25c]

Update: removing the App from my iphone and re-installing it seems to have fixed it; at least the app does start now
Not rode with it since though

 

[malc101]

Well, I’ve looked at the CANBUS traffic on these GIANT bikes. They have 21 message types compared to specialized having 12 or so during normal use I imagine the firmware is a big mess. Properly distilling and consolidating messages at their origin makes the whole bike control layer and app development much easier. I’m guessing that the app has to deal with a mess under the covers. This is particularly ironic since Giant claims their software and firmware is their value add. My Haibike with plain Yamaha operates without a glitch.

 

[jeanmarc]

Update: removing the App from my iphone and re-installing it seems to have fixed it; at least the app does start now
Not rode with it since though

Can you update once you have connected to the bike? Thanks!

 

[hyfly25c]

Can you update once you have connected to the bike? Thanks!

Quick check with the bike today - app does connect to bike and looks normal; status, test - all looks normal

 

[whayze]

Can you update once you have connected to the bike? Thanks!

I Ended up doing the same, reinstalled and connected fine. Bit annoying though..

 

[xjoeabc3x]

I note the app updated on my iPhone a few days ago and now it’s just crashes on opening. Luckily I’ve managed to ride with no issues but frustrating I can’t see the battery % or change riding modes etc

Pretty poor form..

Can you tell more detail about crashes?

 

[hyfly25c]

Can you tell more detail about crashes?

well, there is not a lot to tell, other than the app did not even start on the mobile phone

 

[whayze]

Can you tell more detail about crashes?

It would boot to the load screen and then just crash. I deleted it, reinstalled and it works fine now.

 

[Donamici]

I keep checking back here to see if the app issues have been resolved. Still seems like a joke so won't be using it any time soon, or ever.

 

[YuriyIF]

Hi! My RideControl app update my Ride Control Charge to the 20220422000 software version, and every time when i turn on my bike, light turn automaticly on, and dont save my ride setting (after turned RideControl set the normal mode, and i must re set eco mode. it's uncomfortable) How can i with RideControl app install old version, or make Factory Reset.

 

[stipl]

Hi,

If anyone has issues with their Giant App / Bike, please can you detail it here? I'll forward all the details to Giant direct. Please be as specific as possible which may help pinpoint the issue easier.

Thanks
Rob.

Hello,

Im having issues with the giant e bike app, zo what happens is when i connect to my bike it asks me i need to update the bluetooth module so when i try to do that it Will load for a few seconde and then Just closes the app, and sometimes it Will say there is a bug and says i need to wait for the developer to fix it.
So if you recognise this error im pleased to know what can fix it

 

[YuriyIF]

How to reset Distance since last service to 0km

 

[trailaddict]

How to reset Distance since last service to 0km

Your dealer will do it using the service tool?

 

[YuriyIF]

Your dealer will do it using the service tool?

The last time I did it myself, but I don't remember which program, I think it was RideControl. There is no service in my city

 

[Kingerz]

My second Giant, a new Trance E+1, and still after more than two years the app is useless, in fact worse than ever. It won't connect to either bike without an update, yet the update always fails. I pretty much will never use the app once again for fear it will brick the bike.

 

[goroncy]

My second Giant, a new Trance E+1, and still after more than two years the app is useless, in fact worse than ever. It won't connect to either bike without an update, yet the update always fails. I pretty much will never use the app once again for fear it will brick the bike.

View attachment 131135

I never tried it but someone suggested that going into airplane mode and only letting the app to use Bluetooth causes the app to start without trying to update. Try to find this info on this forum.

Regarding updating. Even after your warrantee/guarantee period simply go to your giant shop and ask for help with the update. This is the power of direct sales. They should still help you.

 

[UnreasonableMuppet]

Yes, use airplane mode, with Bluetooth. The app will complain that it wants Internet to check for updates, but dismiss that complaint.

I haven't been bothering to update my bike. It's working great, so why bother.

 

[Mikerb]

my bike is Bosch Smart System....previously I had a Levo. On both I used the relevant app to set the bike up as I want initially then never touched it again!! The apps get more and more complex in an attempt to add more features, most of which hold no interest for me and as someone who spent a career in IT I would not trust blutooth for file transfer any further than I could throw it!! I dont need an app recording my rides, I use Strava. I dont need navigation.....if I did I would use my phone running Komoot, I dont need stats.........I know when I'm knackered!