Ergon SM-E Core Prime saddle crash

[Rickster]

I had a bad crash yesterday which put me over a steep drop into a canyon. Luckily, I had minor scrapes and bruises but my new seat didn't fair so well.
Have a look at the back rail, it has popped out of the base and I haven't had any luck putting it back in ! Im open to any suggestions or ideas how to get it back in. Removing the cover screw at the top doesn't do anything.

 

[LautSprecher]

Looks bend. I would get a new one.

 

[Rickster]

Looks bend. I would get a new one.

It's only a week old

 

[LautSprecher]

It's only a week old

Sad. But Safety should be priority number one. In case you get it back in place you do not know if the steel is weakened and will burst In a riding situation you do not want to burst it.
Ever had a plain rod in your….? but maybe your right, some people pay 50 bucks to experience that.

 

[Rickster]

Sad. But Safety should be priority number one. In case you get it back in place you do not know if the steel is weakened and will burst In a riding situation you do not want to burst it.
Ever had a plain rod in your….? but maybe your right, some people pay 50 bucks to experience that.

Haha $50 is one thing but on this side of the Pond the seat is over $200

 

[Mikerb]

The rail will not be weakened but the only way I can see of getting it back into that rear rear locating point is to cut that location hole open and then using something like araldite to fix the part cut off back on. Providing whatever glue you use holds it should be OK but I would subject it to some rigourous testing before riding with it.
Your only alternative is to see if you can get a refund from either the shop you bought it from or Ergon themselves. Maybe try that route first!!

 

[Rickster]

The rail will not be weakened but the only way I can see of getting it back into that rear rear locating point is to cut that location hole open and then using something like araldite to fix the part cut off back on. Providing whatever glue you use holds it should be OK but I would subject it to some rigourous testing before riding with it.
Your only alternative is to see if you can get a refund from either the shop you bought it from or Ergon themselves. Maybe try that route first!!

Mike my question is how do they get the rail in there to begin with ? There has to be a way...

 

[JP-NZ]

Mike my question is how do they get the rail in there to begin with ? There has to be a way...

I would put the rail in a bench vice and then try and manoeuvre the seat to get the rail back in its hole.

 

[Mikerb]

I assume the rails are inserted in the rear holders first then the front secured with a plate bolted on......and probably also bonded. If you have taken the screw out at the front I suspect the plate holding the front down stayed in place...meaning it is bonded on.

 

[Mikerb]

I would put the rail in a bench vice and then try and manoeuvre the seat to get the rail back in its hole.

I think that would break the dual plastic shells of the seat or at least the way they are bonded together. The Ergon saddles have a 2 year warranty and cof course crash damage is not covered but I doubt Ergon would accept that a rail should just escape its holder............so worth a try at warranty replacement.

 

[Wolf_Trek]

Sadly, I agree with the others. That saddle is a write-off. There's no way that thing is going to work as new being in that big of a crash/wreck.

 

[big_scot_nanny]

Sadly, I agree with the others. That saddle is a write-off. There's no way that thing is going to work as new being in that big of a crash/wreck.

Sadly I agree, and not sure I want to consider the possible consequences of riding a bodge-repaired saddle that suddenly fails...

 

[Rickster]

Well here's the official reply from Ergon:


"Thank you for your message. Sorry, you will not be able to reinsert the rail. The saddle has been damaged and must be fully replaced."

US Customer Service

Drats...
thanks for everyone's responses

 

[Stihldog]

Well here's the official reply from Ergon:


"Thank you for your message. Sorry, you will not be able to reinsert the rail. The saddle has been damaged and must be fully replaced."

US Customer Service

Drats...
thanks for everyone's responses

Isn’t there a distribution or manufacturing plant in Port Coquitlam?
I called them years ago for the new Ergon SM Core. At the time they said it wasn’t available yet. 6 months later I bought one from a LBS.

 

[RustyIron]

Well here's the official reply from Ergon:

I would have at least expected Ergon to offer you a crash replacement discount. In my experience, the discounted price is above wholesale, so it's not as if they're loosing any money. They don't loose money, and they get customer loyalty. But clearly that's not their goal.

Mike suggested you remove the screw under the nose of the saddle. Did you try that? It looks like fixing the rail would be a five minute job.

 

[Rickster]

You know guys , the more I think about this the more concerned i'm getting....
What would have happened if both of the rails came off and I ended up ontop the ends ! I'm thinking now that this is a very dangerous design flaw and I'm reconsidering getting another one at any price. This seat only had a couple rides on it. The top surface isn't even scratched or scuffed. Ergon offered nothing except their opinion.