Cracked Cube-can you help?!

[HybridCraig]

2021 Cube Stereo Hybrid 160 Actionteam
Cracked upper headtube during normal riding for a bike of this spec, the bike has been with the shop for a month now, they inspected and confirmed that the carbon appears to not have been bonded correctly, also a hairline crack is continuing down the headtube. They raised a warranty claim as they agree the bike has failed in dramatic fashion, Cube are repeatedly saying they won't replace under warranty as it is external impact damage-meaning something has hit it, this is clearly impossible without damaging other components on the bike. Cube have made their diagnosis from photos-not from a physical inspection. They are ignoring the repeated advice from their authorised dealer/repairer, who continue to fight my claim for me. The shop believe Cube may need to inspect all of the models with this frame-i.e. recall them.
I've contacted Cube via their website-no response. Any good advice or similar issues with Cube from experience?

 

[KenX]

Can't help with the legal side of things, but that definitely looks like it's exploded from the inside out, rather than impact damage, the only other thing that could cause that kind of break would be landing on the front wheel vertically after a biggish drop-off, guessing that's not the case? And even then I'd expect the forks to bend or the front wheel to pretzel, good luck with your claim, don't let them fob you off

 

[Doomanic]

If you paid on a credit card, get them involved.

Section 75 refunds

Section 75 protects your purchases over £100 if you use a credit card. This MoneySavingExpert guide tells you how to reclaim if something goes wrong.

www.moneysavingexpert.com

If not, you may have to got to Small Claims Court.

Unfortunately, both these options will hit the shop rather than Cube.

 

[Doomanic]

don’t feed us some ‘I was riding normal trails’ shit

Cracked upper headtube during normal riding for a bike of this spec

 

[HybridCraig]

Daaaaaaammmm. Did you run in to something that doesn’t move? Ground? Tree? We’re not cube here so don’t feed us some ‘I was riding normal tails’ shit that’s from a front wheel impact. Hope you’re ok.

Yea I'd agree with you if I saw this! But yea it went on a steep descent in the Surrey Hills. The shop confirmed the carbon weave looks poor in the headtube, have this in writing ?
Had other cube users confirm similar issues with the crack down the front, unfortunately I didn't notice that on mine!

 

[HybridCraig]

If you paid on a credit card, get them involved.

Section 75 refunds

Section 75 protects your purchases over £100 if you use a credit card. This MoneySavingExpert guide tells you how to reclaim if something goes wrong.

www.moneysavingexpert.com

If not, you may have to got to Small Claims Court.

Unfortunately, both these options will hit the shop rather than Cube.

Unfortunately yea it seems I may have to take it up with the shop more, something I don't want to do as they are really decent. But supplying a product not fit for purpose is something they have to deal with I believe.

 

[HybridCraig]

Well buddy, the bike shop in writing is being your friend. I do like most bike mechanics but I’m afraid they’re not at the tech level or education level to evaluate carbon weave strength. For sure the carbon weave was not strong enough for what it met, on you r steep decent. Look man, compression pushes on the head tube in the opposite direction, so that can only happen from a head on collision and its dead in center so I’m glad youre typing and not all in a body cast!

Thanks buddy

 

[Chris ledger]

If its on finance try them and threaten no more payments until its sorted as they actually own the bike

 

[mak]

That's shocking for a 2021 bike, I've never known the bosch motor badge to come unstuck so quickly. Good luck with the warranty claim

 

[Doomanic]

That's shocking for a 2021 bike, I've never known the bosch motor badge to come unstuck so quickly.

Really? Mine fell off in a matter of days...

 

[Doomanic]

If its on finance try them and threaten no more payments until its sorted as they actually own the bike

That won't work. There'll be a clause in the T&C that say the hirer is responsible for keeping the bike in good working order.

 

[Doomanic]

Buddy is only half the word

What's the other half?

 

[RustyIron]

the bike shop in writing is being your friend.

A bike shop that can't fix your bike is like a wife who is no good in bed, can't cook, and does a crappy job detailing your truck. And just so the ladies won't accuse me of being sexist, a bike shop that can't fix your bike is like a husband who can't kill scary spiders or reach the coffee cup on the top shelf.

they’re not at the tech level or education level to evaluate carbon weave strength.

THIS!

Look man, compression pushes on the head tube in the opposite direction, so that can only happen from a head on collision

That's what it looked like to me: impact at the front resulted on blowing out the head tube. But if it was done during riding, then it clearly wasn't robust enough.



I just took a look at the warranty policies of various bike manufacturers that I've dealt with, and Cube's warranty pales in comparison. Here's some warranty issues I can remember.

Santa Cruz: Cracked a swingarm. They gave me the option of waiting a couple weeks until they got the next batch from the powder coater, or they could ship out the wrong color immediately. I was back on the trail in a week.

Specialized: Another cracked swingarm. The frame was so old that they didn't have replacements. But they had a swingarm that they took off of another bike. Good enough. This time it took about two weeks.

Ibis: They've shipped me out three replacement carbon rims. Every time, it's just a matter of days until I'm back on the trail.

Cube: I've never dealt with them or even ridden a Cube. But their warranty on carbon frames is only three years. WTF is up with that? Other top-tier manufacturers are offering lifetime warranties. When you spend more on bikes than the GDP of many third-world countries, I expect some of that cost goes toward warranty returns.

 

[steve_sordy]

CUBE used to have a big problem with cracked frames, but that as when they were alloy I believe. They developed a very bad reputation but worked hard to overcome it. The OP's problem sounds familiar.

 

[billwarwick]

What's the other half?

Fuck?

 

[Doomanic]

I wish I hadn't asked now. I just didn't realise Bambam's standards were so rainbow in colour.

 

[HybridCraig]

That's shocking for a 2021 bike, I've never known the bosch motor badge to come unstuck so quickly. Good luck with the warranty claim

Haha, yea that fell off after a few rides! It belongs to the hills now ?

 

[Mikerb]

I can, I think, see why Cube have classified that as impact damage. The headtube appears to have a compression dent just above the left cube of the 3 cubes that make up the brand insignia. The carbon is also folded to the left of that dent. It is likely that the impact that caused that dent cracked the laminate with the rest of the more catastrophic damage resulting from the fact that th entire headest construction was then compromised and could well have exploded just with the sort of pressure imposed on it by a steep downhill run.

 

[Hanzzzie]

ooof. makes me second doubt my purchase

 

[Mikerb]

Carbon is immensely strong and can be laid up to be stiff or flexible............however neither type of lay up can resist a hard impact because carbon is brittle and loses all its strength if the laminate is damaged. Worse still, it is often not possible to see the damage and sudden/catostrophic failure results at some future stage.
A composite that includes glass or better still kevlar has better impact resistance but is heavier and kevlar is not easy to form into a moulded shape like a headset.
I use a lot of 100% carbon components for windsurfing and I know how careful you have to be with it. I absolutely understand it being used in road bikes but I would never contemplate buying a carbon MTB!!

 

[Tepi]

[QUOTE = "Mikerb, viesti: 334587, jäsen: 3930"]
Voin nähdä, miksi Cube on luokitellut sen iskuvaurioksi. Päätupessa näyttää olevan puristusmurtuma juuri tuotemerkin muodostavien 3 kuution vasemman kuution yläpuolella. Hiili on myös taitettu sen loven vasemmalle puolelle. On todennäköistä, että kolhun aiheuttanut isku murskasi laminaatin muiden katastrofaalisten vaurioiden kanssa, jotka johtuivat siitä, että koko päärakenne oli silloin vaarantunut ja olisi voinut räjähtää vain jyrkän paineen vaikutuksesta alamäkeä.
[/LAINATA]
DEFECTIVE PRODUCT CANNOT DURABLE MTB OFF-ROAD DRIVING.

 

[deksawyer]

To the OP - as you probably know, your warranty is the responsibility of the shop that sold you the bike - it's got nothing to do with Cube directly.

No matter if the shop are being nice to you or not, it's down to them to fix it.

 

[WNH]

2021 Cube Stereo Hybrid 160 Actionteam
Cracked upper headtube during normal riding for a bike of this spec, the bike has been with the shop for a month now, they inspected and confirmed that the carbon appears to not have been bonded correctly, also a hairline crack is continuing down the headtube. They raised a warranty claim as they agree the bike has failed in dramatic fashion, Cube are repeatedly saying they won't replace under warranty as it is external impact damage-meaning something has hit it, this is clearly impossible without damaging other components on the bike. Cube have made their diagnosis from photos-not from a physical inspection. They are ignoring the repeated advice from their authorised dealer/repairer, who continue to fight my claim for me. The shop believe Cube may need to inspect all of the models with this frame-i.e. recall them.
I've contacted Cube via their website-no response. Any good advice or similar issues with Cube from experience?

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Get an attorney

 

[Binhill1]

2021 Cube Stereo Hybrid 160 Actionteam
Cracked upper headtube during normal riding for a bike of this spec, the bike has been with the shop for a month now, they inspected and confirmed that the carbon appears to not have been bonded correctly, also a hairline crack is continuing down the headtube. They raised a warranty claim as they agree the bike has failed in dramatic fashion, Cube are repeatedly saying they won't replace under warranty as it is external impact damage-meaning something has hit it, this is clearly impossible without damaging other components on the bike. Cube have made their diagnosis from photos-not from a physical inspection. They are ignoring the repeated advice from their authorised dealer/repairer, who continue to fight my claim for me. The shop believe Cube may need to inspect all of the models with this frame-i.e. recall them.
I've contacted Cube via their website-no response. Any good advice or similar issues with Cube from experience?

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Looks like a brand new bike mate you must be spewin. I won't question what happened too many know it all's on here who think they are experts or engineers who may be slept with an engineer. You could have been woken up dead so let's be grateful . Hopefully you can squeeze something out of Cube.

 

[emtbPhil]

Well I won't be sleeping tonight

 

[HybridCraig]

Final update on the bike for those interested.
It went to Cube HQ in Germany, they inspected the failed frame and have replaced it under warranty.
It's now back at the shop waiting for me to collect-busy with work so hopefully I'll get it early next week.
Took some time but great Cube have honoured their warranty after inspecting the frame.
Thanks for the feedback

 

[mak]

Well done, you gotta fight these big corporations within reason.

I've just received a check of royal mail for £6.50 for the loss of an i phone valued at £300 as my trade in value from EE.
The phone was sent insured ( £500) and tracked. Proof of value and all the forms filled in.

I had an apology from royal mail and the money back for postage saying the matter is closed
So again well done for not sucking it up.

 

[Binhill1]

Well done, you gotta fight these big corporations within reason.

I've just received a check of royal mail for £6.50 for the loss of an i phone valued at £300 as my trade in value from EE.
The phone was sent insured and tracked. Proof of value and all the forms filled in.

I had an apology from royal mail and the money back for postage saying the matter is closed
So again well done for not sucking it up.

I just paid £ 175 parcelforce to post Ebike 120 was insurance. They actually emailed me after i booked to query why i had insured it , chancers.

 

[Longfellow78]

To the OP - as you probably know, your warranty is the responsibility of the shop that sold you the bike - it's got nothing to do with Cube directly.

No matter if the shop are being nice to you or not, it's down to them to fix it.

This is correct. Your contract is with the shop, not Cube.

 

[Choppersquad]

I remember watching a YouTube video of frame testing a carbon Santa Cruz Nomad. They couldn’t seem to break the thing. It was bouncing off a concrete block they were smashing it against! I’m more than happy to ride a carbon bike.