Chris ledger
Active member
Result
I actually got what I paid for in the end, an apology again and a cheque for £300. Well done OP.I just paid £ 175 parcelforce to post Ebike 120 was insurance. They actually emailed me after i booked to query why i had insured it , chancers.
Lucky you. When i used royal mail or Parcelforce part of the same company . They asked value and when i didn't insure it they questioned why i didn't insure it due to value . When i did insure it they emailed me next day asking why i insured it and saying it was unlikely to get damaged if packed properly and if it was it wouldn't be covered for damage only for loss . As i said chancers.I actually got what I paid for in the end, an apology again and a cheque for £300. Well done OP.
Glad you got sorted in the end and hopefully you won't be off the trails too longFinal update on the bike for those interested.
It went to Cube HQ in Germany, they inspected the failed frame and have replaced it under warranty.
It's now back at the shop waiting for me to collect-busy with work so hopefully I'll get it early next week.
Took some time but great Cube have honoured their warranty after inspecting the frame.
Thanks for the feedback
I (hopefully) have a Whyte E150 RS on order and the Cube Stereo 140 was on my watch list when I made a decision which bike to go for.Glad you got sorted in the end and hopefully you won't be off the trails too long
I had the 2022 model on order and cancelled it after reading your article due to the limited frame warranty
Thanks for raising this as I presumed it would be lifetime warranty the same as most other manufacturers.
I know this is an old post but wanted to post a we update for cube warranty in 2024! I just got a 2024 action team 160 it's got a 5 years warranty from cube and new frame design the kink was removed in 2023 and the plastics etc redone on thenlater 23/24 models there nice now! I haven't had it out yet but there was a bad batch of Friday afternoon specials that was about at this time! Second one I have seen with very thin carbon round the headtube! As for modern carbon they only bonsai the inner and outter sides for weight reduction making carbon today even more brittle, but this is from every brand as gone weight saving daft! weakning the carbon dry in middle to keep resin weight down! No central bonded layers, Why you always see dry cracks of stranded carbon! The UK carbon repair shop has a YT channel and explains all this it's concerning for sure! I was very hesitant to get anything carbon as a new emtb but there's not alot alloy left and with the 5 year warranty it was enough as don't really expect to have it for 5 year's before there is something new between my legs! It's a first emtb for me at a good price it was in January sales 2k off paid 4800 for it new! Concerned about the crown race having a gap and no seal and the plastic arcoss head set so we shall see how long that holds up for! Even this failing could have be the cause of that 2022 frame exploding? Arcoss headsets don't have alot going for them it seems but bike manufacturers still whack em on there! As for what you said other brands have a lifetime frame warranty is that true?Glad you got sorted in the end and hopefully you won't be off the trails too long
I had the 2022 model on order and cancelled it after reading your article due to the limited frame warranty
Thanks for raising this as I presumed it would be lifetime warranty the same as most other manufacturers.
Failed arcoss headset?2021 Cube Stereo Hybrid 160 Actionteam
Cracked upper headtube during normal riding for a bike of this spec, the bike has been with the shop for a month now, they inspected and confirmed that the carbon appears to not have been bonded correctly, also a hairline crack is continuing down the headtube. They raised a warranty claim as they agree the bike has failed in dramatic fashion, Cube are repeatedly saying they won't replace under warranty as it is external impact damage-meaning something has hit it, this is clearly impossible without damaging other components on the bike. Cube have made their diagnosis from photos-not from a physical inspection. They are ignoring the repeated advice from their authorised dealer/repairer, who continue to fight my claim for me. The shop believe Cube may need to inspect all of the models with this frame-i.e. recall them.
I've contacted Cube via their website-no response. Any good advice or similar issues with Cube from experience?
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Yes many brands do. I know Trek, Specialized & Mondraker have lifetime warranty. Pivot is 10 years and Scott is 5 years. Just a few off the top of my head.As for what you said other brands have a lifetime frame warranty is that true?
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