Canyon GPS draining battery?

[Arcerhawk]

Hello everyone,

I have a Spectral ON model 2023 with the GPS localization thing.

My battery is draining when the bike is parked and the battery connector is attached. About 10% battery in a month (I know beacause I had it at an lbs for a straight month for a warranty repair on the fork)
It doesn't if I disconnect the cable.

My thinking is that it could be the GPS module (you can see a blinking led from the top of the bike when the battery is connected).
Is there anyway to turn this module off to check?

By the way, I personally find it useless as it updates the location of the bike randomly if the bike isn't turned on, going days parked in the shed with no updates to its location (the location is stationary, but the date of the location doesn't update for days).

thanks
Marco

 

[buzbyjnr]

I just logged the same issue with my 2024 Canyon Spectral:On (and have very quickly recieved an e-mail from them regarding a battery recall). ..... could never get the Canyon App to work in Ireland.

​ With this mail we would like to inform you about a safety notice for the battery of your Spectral:ON CF / CFR and Torque:ON CF. According to our records you have purchased a bike from us which includes the affected battery with the model numbers BT0001, BT0002, BT0003 and BT0004. Batteries at Canyon E Bikes are sourced from reputable companies and tested to meet or exceed industry standards. We regret all the more, that in small numbers damages to the housing might occur, like cracks or gaps. This could lead to moisture ingress within the battery that, in very rare cases potentially triggers a short-circuit that can bypass the fail-safe protection mechanisms within the battery. We cannot exclude that the battery might catch on fire resulting in a risk of personal injury or damage to property. We therefore instruct you to please stop use immediately of the affected battery in your bike and do not charge the battery.​

​ Please disassemble the battery from the bike and visually inspect the housing for any potential damages, like cracks or gaps:​ _ If you detect any potential damages in the housing, we take back the batteries at our Canyon Factory Service locations in Germany (Koblenz), Belgium (Rotselaar), Netherlands (Eindhoven), Spain (Tres Cantos/Madrid) and USA (Carlsbad). Otherwise, dispose of the battery in accordance with local legal requirements. Please stick to these requirements and under no circumstances should you put the battery in the household waste or incinerate it. _ If you haven’t detected any failures in the housing, reinstall the battery to the bike, but do not use it! Within the upcoming 4 weeks, we will reach out to you again to inform you about the next steps to bring you back to riding your bike.​

 

[Arcerhawk]

I just logged the same issue with my 2024 Canyon Spectral:On (and have very quickly recieved an e-mail from them regarding a battery recall). ..... could never get the Canyon App to work in Ireland.

​ With this mail we would like to inform you about a safety notice for the battery of your Spectral:ON CF / CFR and Torque:ON CF. According to our records you have purchased a bike from us which includes the affected battery with the model numbers BT0001, BT0002, BT0003 and BT0004. Batteries at Canyon E Bikes are sourced from reputable companies and tested to meet or exceed industry standards. We regret all the more, that in small numbers damages to the housing might occur, like cracks or gaps. This could lead to moisture ingress within the battery that, in very rare cases potentially triggers a short-circuit that can bypass the fail-safe protection mechanisms within the battery. We cannot exclude that the battery might catch on fire resulting in a risk of personal injury or damage to property. We therefore instruct you to please stop use immediately of the affected battery in your bike and do not charge the battery.​

​ Please disassemble the battery from the bike and visually inspect the housing for any potential damages, like cracks or gaps:​ _ If you detect any potential damages in the housing, we take back the batteries at our Canyon Factory Service locations in Germany (Koblenz), Belgium (Rotselaar), Netherlands (Eindhoven), Spain (Tres Cantos/Madrid) and USA (Carlsbad). Otherwise, dispose of the battery in accordance with local legal requirements. Please stick to these requirements and under no circumstances should you put the battery in the household waste or incinerate it. _ If you haven’t detected any failures in the housing, reinstall the battery to the bike, but do not use it! Within the upcoming 4 weeks, we will reach out to you again to inform you about the next steps to bring you back to riding your bike.​

I just received the same email, so I don't think it has to do with your complaint.
Nice to know I won't be using my bike for at least 4 weeks

 

[whitymon]

Tons of issue on this custom battery. I hope they will never ever do custom batteries ... (even if it is not really them)

 

[buzbyjnr]

was the main reason i bought the bike, 900w/hr battery range. (wonder if they will give me a full refund for an Amflow.... )

 

[whitymon]

Yeah I get it, but this is also a nightmare for people through warranty and people out of warranty that would want a new one.
Out of disrespect really, I agree they can have internal issue and/witth the battery manufacturer but at the very least I hope they would give a huge discount for people out of a bike due to this but let's be honest, this will never happen.

 

[Zed.]

I just logged the same issue with my 2024 Canyon Spectral:On (and have very quickly recieved an e-mail from them regarding a battery recall). ..... could never get the Canyon App to work in Ireland.

​ With this mail we would like to inform you about a safety notice for the battery of your Spectral:ON CF / CFR and Torque:ON CF. According to our records you have purchased a bike from us which includes the affected battery with the model numbers BT0001, BT0002, BT0003 and BT0004. Batteries at Canyon E Bikes are sourced from reputable companies and tested to meet or exceed industry standards. We regret all the more, that in small numbers damages to the housing might occur, like cracks or gaps. This could lead to moisture ingress within the battery that, in very rare cases potentially triggers a short-circuit that can bypass the fail-safe protection mechanisms within the battery. We cannot exclude that the battery might catch on fire resulting in a risk of personal injury or damage to property. We therefore instruct you to please stop use immediately of the affected battery in your bike and do not charge the battery.​

​ Please disassemble the battery from the bike and visually inspect the housing for any potential damages, like cracks or gaps:​ _ If you detect any potential damages in the housing, we take back the batteries at our Canyon Factory Service locations in Germany (Koblenz), Belgium (Rotselaar), Netherlands (Eindhoven), Spain (Tres Cantos/Madrid) and USA (Carlsbad). Otherwise, dispose of the battery in accordance with local legal requirements. Please stick to these requirements and under no circumstances should you put the battery in the household waste or incinerate it. _ If you haven’t detected any failures in the housing, reinstall the battery to the bike, but do not use it! Within the upcoming 4 weeks, we will reach out to you again to inform you about the next steps to bring you back to riding your bike.​

I've just had the same email (also seen it reported on an fb group)

I have a Torque:ON with the '04 battery (900wh) so no gps problems that I'm aware

I'm off the bike due to injury so not that much of an inconvienience to me BUT I can understand it might cause problems to others

Rich.

 

[whitymon]

Yeah we were all waiting for something from Canyon.

My guess is that they finally get a solution or at least a plan.

I really hope that they switch to Bosch asap

 

[Zed.]

I really hope that they switch to Bosch asap

I actually prefer the Shimano system - I've jumped from Bosch / my Trek Rail and think the Ep801 is a nicer motor than the CX

and you can get diagnostic stuff foe Shimano & Bosch hide theirs as dealer-only

Rich.