Busted motor!

[ccrdave]

as far as I know spesh already state a service life for the drive belt dont remember what it is but I think its in the manual

 

[Kangr]

No bike or parts manufacturer or distributor to my knowledge covers costs on warranty work.
A lot of bike shops will cover this cost themselves though.

 

[Doomanic]

Trek covered the labour cost of my freewheel and later complete wheel and Bosch covered the cost of the motor replacement according to the bike shop.
When I enquired at a different shop about warranty replacement they also said Bosch paid them to do the work so were happy to do my bike if the supplying dealer fell short. They are a certified Bosch Service Centre if that has any bearing on it.

 

[Kangr]

Trek covered the cost of my freewheel and later complete wheel and Bosch covered the cost of the motor replacement according to the bike shop.
When I enquired at a different shop about warranty replacement they also said Bosch paid them to do the work so were happy to do my bike if the supplying dealer fell short. They are a certified Bosch Service Centre if that has any bearing on it.

Thats really cool. if only all manufacturers did that.

 

[Gary]

No bike or parts manufacturer or distributor to my knowledge covers costs on warranty work.
A lot of bike shops will cover this cost themselves though.

CRC/Vitus do

And shipping costs

 

[Harmialized]

as far as I know spesh already state a service life for the drive belt dont remember what it is but I think its in the manual

After 15k km ( appr 10k miles) the motor need a belt change

 

[Kernow]

Specialized doesn’t pay dealers for warranty work. We are not compensated for our time processing a warranty claim or for removal and installation warranty parts. In fact nobody really does this. SRAM will give us a chain or a cassette to compensate for our time but that’s it.
In fact when a warranty motor is sent out to us, we are on the hook for the cost of the replacement until they get the old one back.
The most common warranty issue I see with the Brose motor is the slipped or shredded belt.
View attachment 6313
This is almost always on derestricted bikes.

The good news is the belts and bearings will be serviceable at the dealer level in the coming weeks when these new kits become available from Specialized

That explains the charges in the past from our local dealer then , and one reason I no longer consider a sprecialised bike . If you are paying labour ,especially on early failure of nearly new items then it’s not a full or proper warranty at all . Furthermore our dealer are not willing to let you fit your ish parts , so you are caut iether way .
A bike is a vehicle , you can take your car or motorcycle to any dealer anywhere in the world and expect free warranty service , why should bikes be any different , especially when many of them cost as much as a new motorcycle

 

[Doomanic]

If it’s warranty work and it’s at the supplying dealer it’s free to the consumer under the Consumer Rights Act whether the dealer likes it or not. I’ve had no issue with any of the three claims I’ve made on the Trek but I still read up on my rights beforehand, just in case.
A bicycle is not a vehicle like a car or motorcycle and as such your contract is with the supplying dealer.

 

[Al Boneta]

We eat the cost of warranty repairs because customer service is paramount.

 

[Kenevo cambo]

Out of curiosity have any of you had a 1.2, 1.2E or 1.3 motor replaced under warranty on a de-restricted Levo or Kenevo?
On the other hand has anyone had their warranty claim on the motor denied/rejected due to removing the 25kph speed limiter?

 

[Swissrob]

Out of curiosity have any of you had a 1.2, 1.2E or 1.3 motor replaced under warranty on a de-restricted Levo or Kenevo?
On the other hand has anyone had their warranty claim on the motor denied/rejected due to removing the 25kph speed limiter?

I am very curious about this as well, a lot of talk but I have not heard about this actually happening.