Brose in Specialized Turbo Levo Hardtail no Assist

[McYoon]

Hi All,
My 2019 Brose Motored Specialized Turbo Levo Hardtail has no assisit.
The Battery voltage is good, the speed sensor shows the speed on my app.
There are 6 wires in the battery to motor cable.
All apart from the brown and orange have good continuity.
I fitted a new cable and its the same and still no assist.
Anyone got any ideas about what is wrong?

 

[Zimmerframe]

Does it work if you try walk assist ?

 

[McYoon]

Its a failry basic bike with no walk assist.

 

[Zimmerframe]

If it's a 2019 Levo with a Brose 1.2 motor and a handlebar controller/Trail Remote, it should have walk assist.

With the bike on, just press and hold the down the walk button :

If it moves, you know the motor itself is working and it's possibly the torque sensor. If it doesn't then there's either a problem with your cable/connection (check also for metal particles where the cable connects when you charge it) or the motor is toast.

 

[McYoon]

If it's a 2019 Levo with a Brose 1.2 motor and a handlebar controller/Trail Remote, it should have walk assist.

With the bike on, just press and hold the down the walk button :

View attachment 130019

If it moves, you know the motor itself is working and it's possibly the torque sensor. If it doesn't then there's either a problem with your cable/connection (check also for metal particles where the cable connects when you charge it) or the motor is toast.

yeah its even more basic than that. There is no handlebar remote, only buttons on my bike are on the battery. I wish it did then i would at least be able to use that as part of the diagnosis.