Broken Bottom bracket “like” crank connection on EP8 RS

[BobR]

Can this part be replaced? This is on an 2021 Orbea Rise M10

 

[RustyIron]

Yikes. I think the only time that's occurred is on the EP8 with e thirteen cranks. If your bike is under warranty, Shimano will replace it. But to answer your question, no, you can't replace that part.

 

[BobR]

Yikes. I think the only time that's occurred is on the EP8 with e thirteen cranks. If your bike is under warranty, Shimano will replace it. But to answer your question, no, you can't replace that part.

I have the e 13 cranks…

 

[Spiff]

Shimano will not warranty it, they say that you should use Shimano crank arms. Try with Orbea.

This is a known issue:

https://support.ethirteen.com/hc/en-us/articles/4408312390043-TSB-157-Shimano-EP8-Spindle-Inspection-in-Conjunction-with-e-thirteen-e-spec-Cranks

 

[BobR]

Orbea decided to put the e13 cranks on it…

 

[Spiff]

In the past Shimano has rejected the warranty claims of this issue, but may be the've changed their mind, so it might be worth to try it, just in case.

 

[BobR]

In the past Shimano has rejected the warranty claims of this issue, but may be the've changed their mind, so it might be worth to try it, just in case.

That would be a massive issue with me if they don’t fix it. This is not even close to a “maybe” for me

 

[irie]

Orbea decided to put the e13 cranks on it…

Seems to me that Orbea must then be liable.

 

[Spiff]

That would be a massive issue with me if they don’t fix it. This is not even close to a “maybe” for me

Shimano does not approve the use of non Shimano crank arms, that's the reason why they refuse warranty when a manufacturer uses non Shimano cranks. I believe that Orbea is liable for this.


But Shimano warranty handling may have changed or may depend on the country distributor, so It is worth a try.

 

[BobR]

Shimano does not approve the use of non Shimano crank arms, that's the reason why they refuse warranty when a manufacturer uses non Shimano cranks. I believe that Orbea is liable for this.


But Shimano warranty handling may have changed or may depend on the country distributor, so It is worth a try.

Spiff, can you point me to this in writing as what I have been able to find is not that detailed from Shimano

 

[Spiff]

Spiff, can you point me to this in writing as what I have been able to find is not that detailed from Shimano

I have read this information in forums, I do not have it in writing. But Shimano may have changed its warranty handling or it may depend on the country distributor, so your country may warranty it. You will have to ask Shimano for the warranty and wait for their decision.

I would try also with Orbea, they are the ones who integrated EP8 with e13 crankarms.