Battery wont charge (allegedly) - Amflow Carbon Pro 800

EME

MUPPET
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Aug 14, 2020
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I wonder if anyone else has had this challenge?
I have purachsed an Amflow Carbon Pro PL 800 (Large) directly from Amflow in France . I have an issue where the battery does not seem to charge at all. It has never been ridden.

Everything went together well and Ive paired the phone etc and connected the cassette etc. However the battery does not seem to charge at all being stuck on 24%. I havent ridden it 10 metres yet so absolutley not activity-related

I have switched off / on , connected bike then power , re-paired the phone done all updates and other hacks that I know of but still it persists with 24% ; the battery charge light is red. Green when I disconnect from bike

Anyone else seen this? Can anyone help?

What have I missed?

( I have posted in Customer Support as well but Im naturally impatient .. Why weren't they waiting for my text ? -:)
 

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