I''m in the states, I own a 2020 Sworks Epic frame up build, 2017 Sworks Tarmac, and just purchased 6 weeks ago a New 2019 Sworks Turbo Levo. The Levo motor lasted a little over 600 miles and water didn't cause the failure. For the price and Sworks brand, these motor failures are ridiculous. It has to be a product defect. Specialized should upgrade the motor so it doesn't fail and issue a product recall for all motors.
Specialized should step up and solve the problem and they should take better care of their customers that give them a lot of support. They should offer product discounts on items, batteries, shoes, etc. for the loss of use of your bike while it's in the shop. They aren't treating their customers well. They have to replace the defective motor, it's time to step up and treat their customers better.
By the way, the dealer where I purchased the Turbo Levo is amazing. I let them know I appreciate what they do and I give them some extra $$$.
Specialized should step up and solve the problem and they should take better care of their customers that give them a lot of support. They should offer product discounts on items, batteries, shoes, etc. for the loss of use of your bike while it's in the shop. They aren't treating their customers well. They have to replace the defective motor, it's time to step up and treat their customers better.
By the way, the dealer where I purchased the Turbo Levo is amazing. I let them know I appreciate what they do and I give them some extra $$$.