Amflow Customer Support team 's here！PLEASE feel free to leave your comment

[Amflow_Support]

We’re excited to join this fantastic community! We are the Amflow Customer Support team, dedicated to providing top-notch assistance and innovative solutions for E-MTBs. Our mission is to ensure that you have the best possible experience with our products and to support you in any technical challenges you may encounter.

 

[KnollyBro]

Welcome to Forums! Any idea when Amflow bikes will be available, thru a Distributor or LBS, in Canada?

 

[Amflow_Support]

Welcome to Forums! Any idea when Amflow bikes will be available, thru a Distributor or LBS, in Canada?

Hello, at present, we do not have specific sales plans for the Canada in the short term. However, we appreciate your interest and would encourage you to sign up for newsletter on our official website for any updates regarding the sales of our product.

 

[Gigs]

Great to have a direct channel to you here @Amflow_Support. Great customer service and very proactive of you.

I am loving the PL Pro with only a couple of short rides so far. Work is stopping my fun! This weekend will be some bulk laps of the local trails. The bike is amazing so far and highly impressive engineering from the motor and display as well as excellent app and charging is so fast.

I have been struggling to get an IOT sim to work and I think it might be due to roaming. Is there a detailed guide on sim card usage and trouble shooting? I have been through FAQ and manual but there is limited details...

 

[Amflow_Support]

Great to have a direct channel to you here @Amflow_Support. Great customer service and very proactive of you.

I am loving the PL Pro with only a couple of short rides so far. Work is stopping my fun! This weekend will be some bulk laps of the local trails. The bike is amazing so far and highly impressive engineering from the motor and display as well as excellent app and charging is so fast.
到目前为止，我只骑了几次短途骑行，我很喜欢 PL Pro。工作让我的乐趣停止了！这个周末将是当地小径的一些大块圈数。到目前为止，这辆自行车非常棒，电机和显示屏的工程设计令人印象深刻，而且出色的应用程序和充电速度如此之快。

I have been struggling to get an IOT sim to work and I think it might be due to roaming. Is there a detailed guide on sim card usage and trouble shooting? I have been through FAQ and manual but there is limited details...
我一直在努力让 IOT SIM 卡工作，我认为这可能是由于漫游。有没有关于 SIM 卡使用和故障排除的详细指南？我已经阅读了常见问题解答和手册，但细节有限......

Hi Gigs~ Hearing that you 're facing some trouble with the IoT SIM card on Amflow PL Carbon Pro and the network wasn't great. We hope the following tips can help you:

Currently, we do not support the use of IoT SIM cards, and we suggest that if you're planning to ride long-term in your current country, it's best to avoid using roaming SIM cards. Here are some SIM cards we've tested that work well in your current country (Australia we guess?) for your reference:

For Australia, we are compatible with Vodafone. Please refer to the photo below to choose the right SIM card for you~

 

[temon10]

Hello @Amflow_Support , I'm from Indonesia, nice to have u here.
Wanna ask if I buy Amflow from China, do I need to activate first in China or can be activated here in Indonesia?thx.

 

[Amflow_Support]

Hello @Amflow_Support , I'm from Indonesia, nice to have u here.
Wanna ask if I buy Amflow from China, do I need to activate first in China or can be activated here in Indonesia?thx.

Hi temon10, greetings from China !
You can activate your Amflow PL bike anywhere you want, no matter where you bought it. Whether it's China, Indonesia, or anywhere else, it's up to you~

 

[zorro77]

Hi, when will you arrive in Italy? Will you propose an enduro model with 170 - 180 suspension?

 

[Amflow_Support]

Hi, when will you arrive in Italy? Will you propose an enduro model with 170 - 180 suspension?

Hi zorro77! We're planning to sell our product in Italy, but we don't have a specific timeline at the moment. If you want to be the first to know when it's available, just sign up for our newsletter on our website.

About the enduro model with 170-180mm suspension, we don't have any updates yet, but keep an eye out for more info!

 

[DS.]

Hi do you have any plans to release a small frame size

 

[Amflow_Support]

Hi DS.! About the small frame size, I’m really sorry but we don’t have any info on it right now. I’ll definitely let the team know about your request so they can think about adding it in the future!

 

[temon10]

Hi DS.! About the small frame size, I’m really sorry but we don’t have any info on it right now. I’ll definitely let the team know about your request so they can think about adding it in the future!

Yesss S size plisss

 

[DanMcDan]

Hi Gigs~ Hearing that you 're facing some trouble with the IoT SIM card on Amflow PL Carbon Pro and the network wasn't great. We hope the following tips can help you:

Currently, we do not support the use of IoT SIM cards, and we suggest that if you're planning to ride long-term in your current country, it's best to avoid using roaming SIM cards. Here are some SIM cards we've tested that work well in your current country (Australia we guess?) for your reference:

For Australia, we are compatible with Vodafone. Please refer to the photo below to choose the right SIM card for you~
View attachment 150617

Hi, I’ve added a SIM card to my Amflow, a Lebara 5gb monthly payg, and I’ve noticed that it does seem to drain the battery whilst not being used? Is this normal?

Also I haven’t had any uploads from the bike with the sim enabled?

 

[Eduardoramundo]

How long would it take to get a replacement battery or motor if mine broke?

My specialized dealer currently keeps a supply of both in stock so if mine break I don’t lose riding time and can get the bike repaired in 2-3 days.

If DJI/Amflow can also do this then I am very interested.

 

[Tilt]

Hello, when will the pl carbon model come out with 600wh and do you think you will release an additional battery, thank you

 

[R2thek]

When will they be available in the US?

 

[Polar]

How about Norway, is around the corner?

 

[jtran69]

Hi DS.! About the small frame size, I’m really sorry but we don’t have any info on it right now. I’ll definitely let the team know about your request so they can think about adding it in the future!

Small size to California please!

 

[Oldfella]

I see there are distributors in Australia, are there any plans to release in New Zealand?

 

[E-MAD MALC]

Nice to see you've come on board regarding any queries with your product
Hope it will prove invaluable
Thankyou

 

[Gigs]

@Amflow_Support thanks for your advice on SIM Card this is now sorted and working as expected.

Onto the next issue, how do I get the GPX file (ride data) from the avinox app if this has not been auto uploaded to Strava. I have un-bound and re-bound Strava account but there is no way I can find to get the ride data from the bike to Strava. If we were able to manually download the GPX file then I could do it manually? Can you help?