All mtn 7. Ridden 38 times... And now this..

[Sidepod]

I’d be checking the IP rating first. It should be stamped/labeld on the unit somewhere. I’d be surprised if any are rated for a complete dunking. Water spray at best I would guess.

IP code - Wikipedia

en.m.wikipedia.org

Looking for IP67 min for submersion. I’m not sure how feasible that is with rotating parts and seals.

 

[BOTG]

Convinced its the rear hub and not the motor. Told if it is the motor will be the first return they have had. Try and avoid pedal strikes was one piece of advice iv had. If its the rear hub it's covered. If its rear free wheel hub it's not and I'll have to pay. If its motor will take less than 1 hours before back riding again.

My question is... Should the hub break after riding 38 times.? With some rides being on the canal? Going to cost a fortune if things break after 5 months...

 

[Sidepod]

Answer is NO. We are talking about a £30 part and ten minutes to fix yeah?

 

[chrismechmaster]

Well that's a Haibike off my list!

I don’t see a reliable ebike currently manufactured in this present day to be honest

we all know spech have there problems

I thought treks looked good but there more problems being reported on this forum day by day
Knock blocks failing chainrings coming off etc

Haibike threads now building reporting problems

yt bolts snapped around motor area

my local bike shop that deal Whyte have had a few issues to mainly motor

even the £8000 orbea I just brought needs me to thread lock the cranks and has a error code

I am no expert but buy simply reading this forum
I truly don’t see a reliable ebike out there at the moment

 

[Jorel]

My question is... Should the hub break after riding 38 times.? With some rides being on the canal? Going to cost a fortune if things break after 5 months...

Every technical device can break.
Haibike sold many (I mean many many) Allmtn7 with the same specs, including mine.
I'm not a pro but my Allmtn7 has a hard time with me, as I jump around, go downhill very often and push uphill to beat my previous times.
Still everything runs flawlessly on my Allmtn7.
I'd consider this as a technical failure that can happen sometimes.

 

[Jimbo Vills]

My question is... Should the hub break after riding 38 times.? With some rides being on the canal?

Depends what you bounce it off..... could ride it 1,000 times and not have an issue then twat it on 1,001 and break it.

It's not a road bike. It's a MTB subject to harsh treatment and huge variables. It's going to cost money to run / maintain. Whether you consider that 'expensive' is down to you.

 

[BOTG]

Answer is NO. We are talking about a £30 part and ten minutes to fix yeah?

I hear you but breaking after 38 rides.. 4 hubs in one year at that rate thought a 6k bike would last longer. Some of my rides have been on a flat canal.

 

[Sidepod]

There is a chance you just got unlucky with a bad production batch. There are millions of similar out there without problems. I'd get down to your LBS and get one. Fix that then you can be certain it's that/not that causing your motor issue. Less Internet/GoPro and more riding.

Make your next post start with "I've fixed it"

 

[Zimmerframe]

I hear you but breaking after 38 rides.. 4 hubs in one year at that rate thought a 6k bike would last longer. Some of my rides have been on a flat canal.

I think you can get the general gist of things from people's replies.

Think of it this way .. half the people complain "why do these bikes cost so much" .. it's basically because they're performance items. Most performance items require regular maintenance. It's not a £6000 sledge hammer. It has dozens of delicate and carefully engineered parts to keep the weight as low as possible whilst still providing the strength needed for normal use.

You say you've done 38 rides. Keep in mind that several of the parts on your bike will have 50 hour recommended service intervals, not to mention all the other regular checks you're supposed to perform.

You've shown the cassette wobbling around. We don't know if the cassette has just come loose and you've not noticed, or have noticed and ignored it and it's caused the damage you're now worried about.

It's a mountainbike. It's a precision machine which requires maintenance and checking over regularly if you want it to perform to it's best and most reliably. If something's loose and you ride it like that, it will damage something.

I'm not sure where you're coming from with the "some rides are on canals" .. you might do 37 rides plodding along and then 1 ride where you throw the bike down a mountain. What does that prove ?

Your comments seem to either suggest that you think it's either someone elses fault (like when your battery cover came off and that was Rob's fault for not reviewing the bike for long enough) or that maybe you're just not really into this and you're looking for excuses not to do it ? I'm not saying that's the case - but that's how it reads.

Mountain biking is an expensive hobby. It's also not a buy and forget hobby. It's a hobby where it's a good idea to learn as much as possible about the bike for your own piece of mind and safety. For instance, you've made a video about the noisy motor and now you think it's the hub ? Are you really saying you can't work out which one it is on your own ??? Even if you had to roll out the high tech fault finding equipment and say - take the chain off .... spin wheel .. spin cranks ... where is the noise coming from ?

Either way, I feel for you. We love our bikes and I hope you get this sorted and learn from the experience. At the same time, you literally have no idea what the problem is or how it was caused, so I don't think you're in any position to complain about Haibike or Yamaha. If the motor is at fault from water ingress - that's 100% on you. If it's something else, then it will be replaced and you join the unlucky minority who've had failed motors. Be that Yamaha, Bosch, Brose, Shimano - it's simple - they all have failures, they are not indestructible. Anything electronic or mechanical can fail.

 

[Jorel]

Mountain biking is an expensive hobby.

Haha... try motorsports where I come from

It's also not a buy and forget hobby.

Can't say it better that you!

 

[Sidepod]

Come on Boots, I feel you're running out of sympathy with the panel here. Just fix it and stopping F*****g around.

 

[Tubby G]

I’ve subjected my emtb’s to far worse conditions this winter than I would a standard mtb, but that’s because the emtb will get me through conditions I wouldn’t dream of riding a non e bike through. I’ve enjoyed trudging through thick sludgy muddy bridleways, crossing fords, damp boggy fields, snow & ice, everything the worst of UK weather can throw at us. But it’s come at a cost. After 500 miles (around 20 rides) on the hardtail I replaced the bearings, new cassette & chain, brake pads etc etc & paid for a thorough service rather than a standard quick check over. I’ve been more careful on the full suspension but also bought that in early spring rather than the winter.

It’s a bloody expensive hobby but worth every penny in my opinion for the amount of pleasure it provides

 

[Gyre]

If you’re trashing multiple rear hubs somehow, I would just buy some different brand or model rear hub with hole count and flange size/spacing/type similar enough to reuse your spokes, rebuild the wheel carefully and be done with it… aside from checking things over now and then, to be sure.

 

[pampmyride]

Ask mr Boots about his rear wheel/disc fit incident!

 

[Sidepod]

I wonder if this is a case of a ratchet with standard number of engagement points coupled with a harsh power delivery from the motor and the free play (10 degrees for a 36 point) is allowing shock loading into the hub? Perhaps upgrade to a ratchet with more engagement points if possible?

 

[Mteam]

Was going to say that ride through the river a few weeks ago, fully submerging the motor is most likely the cause of this problem.

but I thought the electronics in the motor would fail first, not some kind of mechanical failure.

 

[Sidepod]

Ask mr Boots about his rear wheel/disc fit incident!

You can't leave us there?

 

[TR5_20]

You can't leave us there?

Possibly referring to the story in this video?

 

[fenwick458]

oh dear. can I recommend you watch a few more basic bike maintenance videos, even learning the correct terminology will help.

 

[Gyre]

oh dear. can I recommend you watch a few more basic bike maintenance videos, even learning the correct terminology will help.

It is a bit embarrassing to hear Boots talk about pistons rubbing against the "rim". Maybe we should get him a Magura HS for next Christmas.

Anyhow, I appreciate his humility and owning up to the mistake.

 

[Sidepod]

He’s a star and the videos are fab. Come on Boots, get back in the game.

 

[Bomble]

It is a bit embarrassing to hear Boots talk about pistons rubbing against the "rim". Maybe we should get him a Magura HS for next Christmas.

Anyhow, I appreciate his humility and owning up to the mistake.

Plates or cushions, not pistons?
I’m amazed he completed a ride with the disc like that? Surely you would hear it sounded wrong?

 

[Jorel]

Possibly referring to the story in this video?

How on god's earth is that possible?
Cudos for his honesty but... WTF??

 

[leftside]

Unfortunately you are just going to have to wait (or try get a refund) unless you are happy to strip the motor to work out what's wrong, voiding any warranty you do have. It's annoying but these things happen. My Bosch motor died after just 600 miles, my riding friends have all had motor replacements too.

The pandemic is obviously not helping since there has been a huge increase in demand along with delays in production/warranty support.

I don't really feel that ebikes are fully fit for purpose at the minute, things wear out quickly (especially drivetrain related) and in my limited experience the electrics aren't suitable for the UK riding conditions.

2000kms on a Decoy here. Rode the thing every weekend through a Vancouver winter. Worse than the UK. Not a single problem with the motor, but I 100% agree that these bikes wear things out quickly - brake pads and especially drivetrain like you say. I've also upgraded the brakes, fork and shock. Broke the previous Fox 36 fork...

Just because my Decoy has been reliable motor wise, doesn't mean something won't go wrong... and I'd be extremely grumpy to miss a summer season because a bike specific part broke and I couldn't get the part. So I've also ordered a Meta SX Power. Local showroom to me.

 

[Norange]

I think a full submerging is always going to be a risk. Don't know what hubs are specced on that bike, but definitely as you go up in price I'd be expecting better sealing. That still doesn't mean you'll get away with it though. If you get enough water in to wash out the grease then things can start disintegrating pretty fast. FWIW, I've always run hopes, consistently ridden in hub deep water at least once a ride when it's wet, and had 1 issue in 20 years. If it makes you feel any better, my last mechanical cost me over £1k. Only because I am a bike tart tho

 

[Jackware]

Wow. No way I would submerge ANY make of MTB motor, despite how water resistant any claims may be. I just wouldn't take the risk, would rather carry the bike over (and get wet feet lol)

Or use the EMTB technique of throwing it across if it's not too wide (and not your bike).

 

[TPEHAK]

I am no expert but buy simply reading this forum
I truly don’t see a reliable ebike out there at the moment

There are no reliable ebikes out there at the moment. But! There are ebikes and brands are more reliable than another, so you have to choose the most reliable product, even it is not absolutely reliable. I would say Haibike aluminum frame ebikes with Yamaha motors are on the top of reliability chart, even they are not absolutely reliable they will give you less troubles than another brands.

And ebike price does not correlate with ebike reliability, durability and performance at all. In most cases the most expensive ebikes perform worst and are less reliable than less expensive ebikes.

 

[Sidepod]

I

How on god's earth is that possible?
Cudos for his honesty but... WTF??

I mean, even if you manage to force the wheel in, it won’t spin!! Blimey!

 

[Mteam]

Possibly referring to the story in this video?

Could somebody who doesn't mind sitting through 9minutes of shite, summarise what the issue was in less than 30 words for those of us with short attention spans?

 

[pampmyride]

Could somebody who doesn't mind sitting through 9minutes of shite, summarise what the issue was in less than 30 words for those of us with short attention spans?

Um, both pads on one side of disc....