2019 Levo Expert battery health 90%

[Tmattice]

Hi all, I picked up my new ride and downloaded the app, which said my battery health was only 90%. took it back to the dealer after my first ride and they ran a
battery test and said it's fine. does this sound right to you? I would have thought a new battery would be 100% healthy.

 

[Rich-EMTB-UK]

Yes should be 100%

 

[khorn]

Hi all, I picked up my new ride and downloaded the app, which said my battery health was only 90%. took it back to the dealer after my first ride and they ran a
battery test and said it's fine. does this sound right to you? I would have thought a new battery would be 100% healthy.

It should be 100% on a new battery for sure but it could also be an old firmware in the battery or a bad installation of mission control. Maybe @Specialized Rider Care can help you out.

Karsten

 

[MattyB]

I suggest you do a full discharge to 1-2% left, charge back to full then retest - it probably needs to have completed a full cycle before it has enough data on the pack to give an accurate result. Having said that since we have no idea how these health values are calculated anyway “accuracy” is somewhat of a moot point!

 

[muzzman1]

Yeah. Should be 100%, I have over 2000 Miles on mine and it's still 98%,
You effectively only have a 630Wh battery in your case.
Edit. I realized you have a Expert. So you should have 750wh new.

 

[Rusty]

Have heard of several users having issues with batteries being not 100% when purchased. Most times the LBS claimed the battery was OK even though mission control said otherwise. Sadly, some LBS are a bit slack when checking these things and need to be jogged into action.
Make use Mission Control is up to date then check all firmware levels - if still not 100% ask for a replacement.

 

[Tmattice]

Thanks for replies. App firmware is up to date. will try to reach out to specialized.

 

[wepn]

A widespread misconception is that batteries should be charged up to 100% and that’s best for the battery. Obviously it isn’t & could explain the reduced number if somebody charged it & left it. If not being used, batteries should be stored at around 50% charge.

 

[Tmattice]

A widespread misconception is that batteries should be charged up to 100% and that’s best for the battery. Obviously it isn’t & could explain the reduced number if somebody charged it & left it. If not being used, batteries should be stored at around 50% charge.

I’m not referring to the charge level. I’m concerned about the battery health indicator that is at 90% after 2 charging cycles on a 3 day old bike.

 

[wepn]

I’m not referring to the charge level. I’m concerned about the battery health indicator that is at 90% after 2 charging cycles on a 3 day old bike.

What I’m saying is it’s possible that the bike was charged to 100% and left in that state for weeks or months pre-delivery. That could explain the degradation. It could also be firmware related.

 

[Specialized Rider Care]

I’m not referring to the charge level. I’m concerned about the battery health indicator that is at 90% after 2 charging cycles on a 3 day old bike.

Will PM you. This doesn't sound correct.

 

[benhughes132]

Ive had the same issue 90% from 2-3 cycles also. (Specialized Rider Care) could you Pm me about what I can try or do about it that would be great

 

[wepn]

Will PM you. This doesn't sound correct.

I’m sure other manufacturers care this much. If not, they should.

 

[khorn]

Ive had the same issue 90% from 2-3 cycles also. (Specialized Rider Care) could you Pm me about what I can try or do about it that would be great

Just a suggestion as to how to get attention from someone here, you will have to tag their username. In this case like this: @Specialized Rider Care

Good luck

Karsten

 

[Tmattice]

Specialized rider care reached out to me after reading my original post. He had me send him screenshoots of the app and was able to see the history of the battery from manufacture date. Mine was determined to be bad, so he contacted my shop and a new one is on order. Great support, very impressed. He mentioned that he will be off next week, so you may not get a response immediately.

 

[Utah Rider]

I wish that I would have done what you did. My wife's battery was never 100% and it dropped over time for the worse. I know the warranty paper work says it is still exceptable but it isn't right for what they charge for these bikes. Also, don't listen to people advice about how high to charge or how low to run a battery. It doesn't apply to the Levo battery since it is all automatic. A so called dead battery is still at 32 volts when the bike shuts off.

 

[benhughes132]

All sorted with a new battery. First class service from Specialized

Thanks @Specialized Rider Care for the help

 

[HikerDave]

Wow, th

All sorted with a new battery. First class service from Specialized

Thanks @Specialized Rider Care for the help

Wow, that’s amazing customer service. I wonder what’s happening to the batteries; I would guess that they are probably simply aging in the shops charged at 100 percent.

 

[bartoPL]

Will PM you. This doesn't sound correct.

@Specialized Rider Care I have a similar problem. Can I have a private message, please?