I first email specialized on May 5th and finally got a response on July 20th from Ian K in USA Rider Care. The communication after that was a tad better with a response every couple days or so but it has now been 8 days and 3 emails with no reply. I am trying to give them a chance to make good...
I am but the dealer wasn't able to get it covered since it was a couple of months past the 2 year warranty. I was hoping that specialized was able to make an exception after explaining to them the situation. Regardless, just having to wait for 10+ days for them to respond is unacceptable, I...
I sent in a support ticket last Monday at specialized.com since they are not answering their phones. I did not get an email confirmation with a ticket number that the confirmation page said I would receive. I sent another ticket in as a test and got the confirmation number and then I realized...