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59 here and still loving it. Just have to tone it down on the black runs as I don’t bounce like I used too..

A Giant dealer should be able to do it

Apparently pre 2022 models may need a firmware update so the batteries can connect to each other. You may n to contact a Giant dealer to update

Sounds faulty then. On mine I connect it up and switch the bike on and then switch the pack on and then the pack turns itself off until the main is low and then powers up. is the bike up to date in the app?

On my Reign the energypack doesn’t cut in til the main batteries down to 20% then it powers on til it’s spent then cuts back to the main battery for the last 20%. connect it up and go ride and it should cut in when you get low

Just listened again and the higher pitched whining is the motor and the overun sound is normal. The crunchy sound is the same as mine when crud got behind the cover. I never bothered removing the cranks I just loosened it off and gave it a rinse out and a spray with some silicon lube. Been fine...

Sounds like grit or dirt stuck in the plastic motor cover around the crank axle. Had this on my Reign and a clean and lube sorted it

They did. I think where you live is different as well. Down south they were dire but here in sheepyland they are the best one

The axle to crown measurements can vary on different makes of forks. But I’ve seen longer travel forks fitted to bikes made for shorter travel forks and it can give a “choppered out” look to the bike and can make the steering feel floppy and slow. Merlin are uk based so depending on where you...

E optimised is just a different damping tune. When I upgraded my e MTB hardtail I asked Marzocchi and they said the non e forks where fine to use on an e bike. But 130mm travel might be a bit much on a hybrid bike. More MTB territory at that length. Marzocchi are owned by Fox and are Fox’s...

On a budget I’d recommend some Marzocchi z2’s. Can be found for a decent price if you look around and work well. Merlin cycles have some good deals on Fox 32 forks at the moment and some RockShox forks as well

Did it turn up? (Fingers crossed) ??

He made me take a photo of it in the van and sign for it as damaged. he did look a bit embarrassed in all fairness

This was mine when it turned up. Surprisingly the bike was fine apart from a scuffed stem top cap.. I miss CRC…

You bend it you mend it. You break it you own it.. those are the rules.

My two pence worth is pick a mainstream brand and motor system. And buy from a recommended reputable local shop that will support you if any problems do arise without having to travel for miles or faff about shipping the bike

Used to get it a lot round the forest but it seems to be getting less common now as more people are using them. if I do get a sarky comment I just giggle and ride away..

Bike wise not really just check everythings tight. Make sure you get all the bits with it with like the charger for the AXS gears and stuff and download the AXS app and the Bosch flow app for any adjustments you might need to do. My mrs got one in feb and it’s been sound. Enjoy!

Does anyone know where these are available in the uk? Can’t find any in stock anywhere

No probs. Enjoy!